Do complainants appreciate overcompensation? A meta-analysis on the effect of simple compensation vs. overcompensation on post-complaint satisfaction

This paper examines the incremental effect of overcompensation as compared to simple compensation on post-complaint satisfaction. In overcompensation, consumers are entitled to a refund that is more than the purchase price, whereas in simple compensation, the refund given is equivalent to if not less than the purchase price. A meta-analysis of 17 experimental studies shows that overcompensation has a substantially lower incremental effect on post-complaint satisfaction than simple compensation. However, when distinguishing between transaction-specific satisfaction and cumulative satisfaction, the smaller effect size of overcompensation mainly holds true for transaction-specific satisfaction. For cumulative satisfaction, the effect size of overcompensation is only marginally smaller. While counter-intuitive, these results appear to have a basis in three established theoretical frameworks, namely the Weber–Fechner law, prospect theory, and the different phenomenologies of the two satisfaction constructs. Implications are discussed for marketing research as well as for complaint management. Areas for future research are also explored.     

Budget processes: Theory and experimental evidence

This paper studies budget processes, both theoretically and experimentally. We compare the outcomes of bottom-up and top-down budget processes. It is often presumed that a top-down budget process leads to a smaller overall budget than a bottom-up budget process. Ferejohn and Krehbiel [Ferejohn, J., Krehbiel, K., 1987. The budget process and the size of the budget, Amer. J. Polit. Sci. 31, 296–320] showed theoretically that this need not be the case. We test experimentally the theoretical predictions of their work. The evidence from these experiments lends strong support to their theory, both at the aggregate and the individual subject level.     

Viel Arbeit und wenig Geld

Belastungserleben und Burnout - Pflegende in den Krankenh?usern haben in den letzten zehn Jahren eine dramatische Verdichtung ihrer Arbeit erlebt. Restrukturierungsprojekte zur Effizienzsteigerung und Kostenminimierung wurden in den H?usern durchgeführt. Doch welchen Einfluss übt diese Entwicklung auf die psychische Gesundheit der Pflegenden aus?     

European Monetary Unification: Implications of Research for Policy,Implications of Policy for Research

Open Economies Review -     

Divergent Identities? Professions, Management and Gender

This article critically examines issues of gender in relation to the 'professionalization' of management, with particular reference to the National Health Service (NHS). It focuses on the Master of Business Administration (MBA) qualification and the role this plays in professional development of managers and clinicians. One MBA course, which has included a number of participants from the NHS and has attempted to include some recognition of gender issues, is used for illustrative purposes. The article raises important concerns about the implications of gender for NHS and other public sector professionals, and draws some conclusions about the ways in which management education might incorporate gender into the curriculum.     

META‐ANALYSIS OF ECONOMICS RESEARCH REPORTING GUIDELINES

Meta‐regression analysis (MRA) can provide objective and comprehensive summaries of economics research. Their use has grown rapidly over the last few decades. To improve transparency and to raise the quality of MRA, the meta‐analysis of economics research‐network (MAER‐Net) has created the below reporting guidelines. Future meta‐analyses in economics will be expected to follow these guidelines or give valid reasons why a meta‐analysis must deviate from them.