Explore how Chinese consumers evaluate retail service quality and satisfaction

The present study explores how Chinese consumers evaluate retail service quality and satisfaction. A questionnaire including items from SERVQUAL and RSQS was developed and administrated to a random sample of 556 Chinese consumers based on a literature review of retail service quality. The results of confirmatory factor analyses showed that neither SERVQUAL nor RSQS was able to fit the collected data appropriately. Employing exploratory and confirmatory factor analyses, a four-factor higher-order retail service quality model, ReServQual, in which interaction and trustworthiness, store environment, understanding the consumers, and policy were key dimensions, was identified. The current study contributes to the literature on service business research by reexamining and extending the existing service quality models in the Chinese context. Global and regional retailers should realize that consumers’ perceptions are country specific.     

波流相互作用对水动力系数的影响

基于分析物理机理，本文提出了一种切实可行的研究波流场中水动力系数的理论方法，同时对振荡流动中所得水动力系数如何应用于实际的波动情况进行了探讨，并与实验结果进行了比较，结果表明，通过对纯波时的水动力系数和纯流时的水动力系数加权平均，可以获得令人满意的波流共存时的水动力系数。