A short-form measure for assessment of emotional intelligence for tour guides: Development and evaluation

Emotional intelligence (EI) is being recognized as a correlate of success in various domains of personal and professional life. The aim of this study is to generate and evaluate a shortened Chinese version of the Emotional Skills Assessment Process-Condensed Version (ESAP-CV) instrument for tour guides. Two stages with a total sample of 660 tour guides were conducted. The first sample (N = 260) was to develop the brief version through various deletion criteria, and the second sample (N = 400) was to examine factor structure, reliability, and validity of the short form through confirmatory factor analysis (CFA). The results indicate that the reliable and valid 35-item version (ESAP-CV-35), reduced from 104 items, captures the multidimensional nature of EI in six subscales. It offers tourism researchers a promising tool for conducting further EI-related research in a timely, effective and easily-administered manner.     

The value of self-stated attribute importance to overall satisfaction

This paper provides insights into techniques used to determine the attributes that influence overall satisfaction. A survey of zoo visitors illustrates several key findings relevant for both managers interpreting survey results and researchers designing studies. First, the assumption of importance-performance analysis (IPA) that self-stated importance measures the influence of attribute performance on overall satisfaction is endorsed. Second, relative importance is shown to be vital as it improves the prediction of overall satisfaction from attribute performance while absolute importance makes it worse. Third, techniques using self-stated relative importance are shown to be superior to statistical techniques such as regression, however new techniques using both self-stated importance and regression are shown to be even better. These findings apply generally to tangible products in marketing and management as well as to tourism services.     

When we are onstage,we smile: The effects of emotional labor on employee work outcomes

A growing body of literature has confirmed the deleterious effects of emotional labor on service employees. The study adds to it by investigating two hypothesized antecedents to emotional labor; affectivity and empathy which is conceptualized as a two-dimensional construct composed of emotional contagion and empathic concern. It also examines the impact of emotional labor on job satisfaction and exhaustion. The results confirmed a two-dimensional structure of emotional labor, emotive dissonance, and emotive effort. Hospitality employees with higher positive affect tend to experience less emotive dissonance while individuals with higher negative affect exert more effort to enact emotional labor. A positive relationship was found between emotional contagion and emotive dissonance, and emotive effort and job satisfaction. The results also suggested a negative relationship between emotive effort and emotional exhaustion. An unexpected negative relationship was found between emotional dissonance and emotional exhaustion. Managerial implications discuss training and acting techniques to more effectively manage employee emotional labor.     

组织学习对饭店持续创新能力的影响研究

在全球经济转型背景下,饭店为推动服务创新,满足顾客消费需求的多变性,越来越重视组织学习.文章以长沙、三亚高星级饭店为例,运用结构方程模型(SEM)进行了饭店组织学习对持续创新能力的影响研究,发现知识共享、知识运用、知识记忆对技术创新、制度创新和支持创新的影响较强,知识获取对制度创新和支持创新的影响较弱;饭店必须综合考虑知识获取、知识共享、知识运用、知识记忆等要素对服务创新的影响,才能有效提升饭店持续创新能力,保持领先的竞争优势.     

At‐home meat consumption in China: an empirical study*

The remarkable economic changes occurring within China since 1978 have resulted in a striking alteration in food consumption patterns, and one marked change is the increasing consumption of meat. Given China’s large population, a small percentage change in per capita meat consumption could lead to a dramatic impact on the production and trade of agricultural products. Such changes have major implications for policy makers and food marketers. This paper concentrates on meat consumption patterns in the home in China. A censored linear approximate almost ideal demand system model was employed in the study, and major economic parameters were estimated for different meat items. Data used in this study were collected from two separate consumer surveys – one urban and one rural in 2005.     

试论私有财产权对我国政治民主建设的意义

私有财产权是宪政国家的基石。私有财产权保障了自由和民主原则得以实现、促进法治建设的进程、增强公民参与政治生活的意识。     

城市治理与社会资本积累的理论内涵及其关系解读

一、城市治理与社会资本理论 (一)城市治理理论 1、治理 治理一词作为政治与行政管理范畴由来已久,治理的概念在西方区域(包括城市)公共事务管理中的频繁使用始于20世纪80年代.     

业主委员会的性质及其投票权研究

业主大会是社区的最高权力机构,业主委员会是代表全体业主对小区进行管理的一个群体自治组织。业主委员会应成为业主大会的常设机构,具有非营利性,对小区日常事务拥有决策权,对小区的物业管理具有监督权,但小区管理中出现的重大事项应提交业主大会决定。业主大会是由物业管理区域内所有业主组成的,但对建设单位业主、未入住业主以及大产权业主的选举权应当作出一定的限制。     

银行业竞争程度的影响因素的分析

影响一个行业竞争程度的因素是众多的,因此,如果只从一个角度对银行业竞争程度进行分析是偏颇的。市场集中度、银行行为和银行业经营性质与银行业竞争竞争程度的关系紧密,且以上三个因素共同决定了银行业竞争程度,进而对银行竞争行为进行了分析,为如何准确判断银行业的竞争程度提供了基础。     

我国股票市场有效性的实证研究

有效市场假设理论(EMH)是股票市场研究的基本问题之一,股市是否有效对市场资源配置效率有直接影响.以有效市场假设理论(EMH)为基础,选取上海综合指数(收益率)和深圳成分指数(收益率)作为样本,运用单位根检验,残差项的序列自相关检验和游程检验对我国股票市场的效率进行分析.结果表明:我国股票市场已经呈现出弱式有效的特征.