Does bureaucracy kill individual initiative? The impact of structure on organizational citizenship behavior in the hospitality industry

In their quest for improved service quality, hospitality organizations face a paradox. Standardization and centralization are generally perceived as essential to maintaining high service standards. These bureaucratic mechanisms, however, are suspected to have a negative impact on spontaneous “organizational citizenship” behaviors, which are equally essential for flawless service delivery. Empirical results from the Swiss hotel industry suggest that “helping” behavior is more widespread than “voice” behavior among hotel employees. The results also provide support for the hypothesis that “helping” and “voice” behaviors are negatively affected by a centralized organization structure. Theoretical and practical implications of these results are discussed.     

乳品企业的质量管理和标准化建设

文章从乳品企业原料奶的生产管理、相关人员的严格培训等方面评述了乳品企业在质量管理和标准化建设中存在的问题；建议引入独立监管机制，加强原料奶的生产、人员管理，完善标准化建设和企业的质量管理。     

An Empirical Investigation of the True and Fair Override in the United Kingdom

Abstract:  The True and Fair View concept requires companies to depart from GAAP or the law if necessary to present a true and fair view of the corporation's financial affairs. We analyze UK public companies invoking a true and fair override to assess whether overrides are associated with weakened performance, earnings quality and informativeness. We find quantified overrides increase income and equity significantly, and firms that invoke more costly overrides report weaker performance. We also find that firms invoking the most costly overrides have less informative financial statements than control firms, and lower earnings quality. In contrast, firms invoking less costly overrides do not exhibit weaker performance, less informative financial statements or weaker earnings quality. These findings are relevant for the debate on principle- vs. rules-based accounting.     

图书馆人弘扬传统文化的职责

我国的传统文化历史悠久，蕴藏广厚，这是中华民族优秀民族精神之源。图书馆应对此加以收集整理，并利用馆藏举办展览、讲座，在弘扬传统文化方面充分发挥作用，从而为提高民族素质作出贡献。     

试论现代饭店餐饮管理的制度建设

随着现代饭店餐饮业的发展,管理的科学化、系统化、规范化问题已越来越被业内人士所重视。如何建设好现代饭店餐饮管理的规章制度,是实现餐饮管理规范化的基础工作。必须重视并扎扎实实地做好这项工作。     

基于就业导向的高职学生职业素质培养

提高高职院校学生的就业质量,培养高素质、高技能型人才,以满足用人单位对高职院校提出的专业与素质的双要求。职业素质教育需要学校、企业、社会等各方面配合,共同构建立体的综合体系。     

浅谈玻璃钢夹砂管产品质量控制方法

文章介绍了玻璃钢夹砂管质量特点，提出只有通过对其质量进行全过程控制，才能实现质量目标的观点。     

大学本科教学质量监控管理实践研究——以天津商学院为例

本文试图以天津商学院教学质量监控体系为范本，分析教学质量监控在教学的各个阶段、各个环节所起的重要作用与取得的一些成果，从而论证本科教学质量监控管理在高等院校本科教学中所具有的重要地位。     

利益偿还请求权价值和性质探析

票据利益返还请求权作为票据法上一项特殊权利,在其性质方面争议颇多,我国学者普遍认为其是一种特别请求权。笔者认为特别请求权说并不能反映利益偿还请求权的本质,反而把该权利的性质变得更加深不可测。本文探讨了票据利益返还请求权的价值、性质,认为票据利益偿还请求权是一种不当得利请求权。     

谈高压喷射灌浆工程质量控制管理

文章结合高压喷射灌浆工程具体施工实际，分别对施工准备、施工生产、竣工验收等3个控制阶段、10个控制环节的15项控制要点、控制内容和控制依据列表等进行了阐述，同时对施工中常见的质量通病进行了归纳总结，并分析其成因和防范措施，最后提出几点指导意见。