构建商业银行声誉风险化解机制的思考

商业银行的经营活动必定伴随着一定的风险,有风险就必须得到有效的化解。通过对建立商业银行声誉风险化解机制的必要性认识及对声誉风险内涵的深刻分析,根据不同的要素,具有针对性地提出构建商业银行声誉风险化解机制的一些思路,为我国商业银行化解风险、稳健经营提供支持。     

基于SEM的网购口碑视角下消费者回购意愿影响机制的实证研究

基于信号理论和理性行为理论,以店铺信誉和在线评论作为前因变量,引入品牌态度作为中介变量,以体验感知作为调节变量,构建网络口碑视角下消费者回购意愿模型。通过SEM分析方法,对各因素关系进行检验。结果表明:店铺综合体验星级、店铺评分、在线评论中的评论形式对品牌态度有正向的作用;体验感知对店铺综合体验星级、店铺评分、评论形式、评论相似度与品牌态度之间的关系有正向的调节作用;品牌态度正向影响回购意愿;在线评论的评论相似度和差评负向影响品牌态度;体验感知负向影响差评与品牌态度的关系。     

公司丑闻、声誉机制与高管变更

本文以2003～2008年发生丑闻的公司高管为研究样本,实证检验了作为非正式制度约束的声誉机制对高管变更的影响。模型的回归结果显示,公司业绩、董事会特征以及股权集中度并不能有效解释丑闻公司高管变更的原因。相反,声誉惩罚却显著提高了丑闻公司高管变更概率,并分别将这些公司董事长和总经理变更的概率至少提高了8.02个百分点和2.46个百分点。进一步研究还表明,声誉惩罚显著降低了丑闻公司董事长变更后继续担任公司其他职位的概率。研究结论证实,在转型期的中国,作为非正式制度约束的声誉机制能够在改善公司治理方面发挥作用。     

公司声誉对公司效益影响的实证分析——基于“中国最佳雇主Top100”评选结果

根据"中国最佳雇主Top100"的排名结果,采用统计方法将声誉排名量化,并以净资产收益率和主营业务资产收益率作为上市公司效益的代理变量,采用相关分析和多元回归分析方法,利用样本上市公司的数据,对公司声誉和公司效益之间的关系进行实证检验。研究显示:公司声誉可促进公司后期效益的提升;获得声誉的公司的盈余持续性较强;声誉能够降低公司后期财务效益对前期财务效益的敏感程度和依赖性。     

Culture and age as moderators in the corporate reputation and loyalty relationship

This study investigates the moderating role of culture and relationship age in the relationship between customer-based corporate reputation (CBR) and customer loyalty using data from two service contexts (retailing and fast-food restaurants) in three countries (France, the U.K., and the U.S.) that differ with regards to two cultural values—uncertainty avoidance and time orientation. Results suggest that CBR has similar effects on affective and intentional loyalty in all three countries. However, culture interacts with relationship age, such that relationship age magnifies the effect of CBR in France, while relationship age suppresses CBR's effect in the U.K. and the U.S. The authors provide explanations for these effects based on cultural theories. Managerial and research implications are developed.     

Investigating mediators between corporate reputation and customer citizenship behaviors

Recent corporate reputation research focuses on customers as an important stakeholder group for whom firm reputation matters. The authors hypothesize that customer-based corporate reputation (CBR) may affect customer citizenship behaviors (CCB) and that both commitment and loyalty mediate the CBR-CCB relationship. The tests of the hypotheses use a sample of 583 service customers who evaluate the reputation of service firms. These results suggest that commitment and loyalty mediate the relationship between CBR and one type of CCB, that is, helping the company. The authors discuss the implications for marketing research and practice.     

基于Hotelling模型的医药零售业选址策略研究

应用Hotelling模型解释医药零售企业选址问题,将商誉变量引入Hotelling模型来分析两家医药零售企业在同一线性市场的选址竞争策略。模型分析表明,当两家药店商誉相同时,同时进入线性市场的两家药店将选址于线性市场的两端;当两家药店商誉不同时,商誉较高一方将选址与线性市场的中央,而商誉较低一方则将选址于线性市场的两端。     

Did victories in certification contests affect the survival of organizations in the American automobile industry during 1895–1912? A replication study

Research summary: We successfully replicate the highly influential study: “The social construction of reputation…,”(Rao, 1994 ) which reports that cumulative victories in certification contests are negatively associated with firm failure. The replication is robust to the inclusion of additional controls. As in the original, tests of whether the theory is most powerful under higher uncertainty are not supported. Further, placing second, third, or merely participating in races also negatively predicts firm failure, and there is insufficient information in the data to tease out the importance of these predictors versus race victories. We discuss the assumptions under which the evidence can be interpreted as supportive of a more general argument of “loose coupling”, where affiliation with certification contests reduces firm failure. Managerial summary: We successfully replicate a study that related victories in races to the survival of early automobile firms. This result was interpreted as evidence that rank‐order certification contests legitimized firms and led to survival. We then demonstrate that there is insufficient information to tease out the relative importance of victories, as opposed to placing second, third, or merely participating in predicting survival. Our result is consistent with an argument that affiliation with certification contests, not only winning them, increases a firm's chances of survival. It is also consistent with an argument that firms with better quality automobiles won races and survived. An implication of our work is that there is insufficient evidence to determine if firms in new industries should expend finite resources on participation in certification contests or improvement of product quality.     

证券监管者声誉和承销商声誉的关联性研究

作者通过构建不对称信息结构下的两阶段博弈模型,应用Bayes法则对证券监管者声誉和承销商声誉的动态化以及二者声誉变动的关联性进行了研究。模型结论显示,监管者对承销商的违规或错误评估行为的“宽容”以及任何“下不为例”的监管思维不仅会加剧自身声誉的下降,而且会导致承销商评估失误概率的上升和承销商声誉的下降,表明监管者声誉和承销商声誉具有一损俱损的关联性。     

博弈视角下大学生互联网消费信贷决策行为研究

基于博弈论视角,从理论上构建了金融机构与大学生消费信贷决策的动态博弈模型,并引入信誉机制,比较分析了传统金融机构退出大学生信用卡市场而互联网金融大举进入校园信贷市场的深刻原因,同时借助大学生消费信贷调查一手数据实证检验了信誉机制的有效性,研究结果表明:在单次和有限次重复博弈中,“囚徒困境”普遍存在,而在无限次重复博弈中,尽管利率和交易成本下降有利于促进交易,但信息不对称问题却使博弈只能进行有限次,因此要达成长期合作,必须引入具有“社会性惩罚”的信誉机制来抑制大学生的短期投机行为,然信誉机制对于促进传统金融机构与大学生合作的作用有限,更多的是促进互联网金融机构与大学生消费信贷关系的达成,实证结果验证了该结论。由此得到的启示是,充分利用互联网大数据优势、强化互联网金融市场监管、引导大学生树立正确的消费观和责任意识,有助于破解“一放就乱,一管就死”的监管困局,这对于规范互联网金融校园消费信贷市场具有重要现实意义。