An Empirical Segmentation of Users of Mobile Banking Apps

Digital technologies have squeezed the entire world into a small frame. Trade and transactions never stop, and they go where the customer is. Marketers must reinvent their strategies and toolkits to win in this hyper-connected world. Companies are creating new and improved ways for engaging and involving their consumers, and one significant tool now used by companies for these purposes is the app. Mobile phones have registered the highest growth among all technological evolutions, and mobile apps are proliferating. Apps are being used across a diverse range of industry verticals, including banking, e-commerce, travel, and tourism. This article studies a set of twenty different banking apps and segments consumers based on their adoption and usage of the apps. This article emphasizes the role of mobile technologies to change established channels and banking services, and also analyzes how the Indian banking sector has benefited from the adoption of mobile apps.     

Success factors in a CRM strategy: technology is not all

Organisations today need to create, maintain and reinforce relationships with customers. Customer Relationship Management (CRM) seems to have helped firms to better understand their relationships. However, past studies have looked at technology and customer orientations (COs) as key factors. This paper aims to analyse the simultaneous effect of Market Orientation (MO) (rather than CO), Knowledge Management (KM) and other organisational factors in order to explain how to implement a successful CRM. Findings suggest that MO and KM may influence CRM success. Data also suggest that particular organisational factors such as employees, leadership and specific know-how may be key factors in determining the success of CRM. For efficiency resource management, this paper recommends to focus not as much in technology, but on programmes for selection, training and motivation of employees which may enhance CRM objectives. Companies may also pursue a higher customer value by putting in place and reinforcing KM schemes in specific know-hows about CRM.     

香港银行业监管制度变迁研究与借鉴

香港作为世界金融中心,在长期发展中逐步建立起了一整套有效的银行业监管制度.在整个完善过程中,对监管的独立性建设,行业自律及法规建设始终贯穿其中,并能灵活地适应世界经济的新变化与新要求,对监管制度适时地进行改革,所有这些卓有成效的经验对我国大陆银行业监管制度建设都有着重要的借鉴意义.     

New European Banking Governance and Crisis of Democracy: Bank Restructuring and Privatization in Slovenia

ABSTRACT

The paper makes three contributions to the understanding of the post-crisis European banking governance. First, it offers a more comprehensive approach to banking governance, beyond the Banking Union, through its concept of ‘New European Banking Governance’ (NEBG) that incorporates EU state aid rules and fiscal regulations. Second, it considers the impact of NEBG on democratic institutions and processes in EU member states, an under-researched topic in the literature on European banking governance. Finally, through its in-depth case study of Slovenia it considers the NEBG in relation to peripheral Eurozone states. It argues that the post-crisis banking governance framework of the EU not only severely constrained the Slovenian state in its policy choices but rearranged its policy-making institutions in a way that restricted and continues to restrict democratic banking policy formation.     

产权、市场结构与中国银行业绩效

本文引入产权结构变量修正了传统的SCP(结构—行为—绩效)分析框架,并基于该框架利用截面数据模型实证分析了2000-2004年间以产权改革为主导的中国银行业绩效的影响因素。实证结果表明,产权结构单一和行业过于集中是影响银行业效率和绩效提升的两个主要因素;产权和市场结构对国有商业银行和股份制商业银行绩效影响是不同的,产权结构和市场机构对国有商业银行绩效影响显著,而对于股份制商业银行,市场结构对绩效的影响更大。因此,当前银行业改革在侧重于产权改革的同时不能忽视行业市场结构的优化。     

商业银行危机与房地产泡沫破裂临界值的研究

本文从房地产泡沫破裂会对商业银行贷款产生风险的角度出发,首次提出了房地产泡沫破裂临界值的概念,并且用数理形式给出了定义,分析了影响临界值大小的因素,论述了临界值和贷款风险的关系;另外,参照其它国家和地区的房地产泡沫情况,对我国的房地产泡沫大小及可能的破裂速度给出了估计,计算了泡沫破裂临界值。     

Chinese banking reforms in perspective: towards global alignment or national specificity?

The reforms of the banking sector in China conducted so far have been seeking to accomplish, simultaneously, two conflicting goals. On the one hand, the objective was to prepare Chinese banks for international competition and put them at the pace with the transformations observed in its overall economy. On the other, there is a social-driven agenda concerning employment and regional inequalities. Using principal component analysis, this article explores the impact of the ongoing reforms in the Chinese banking sector on the performance of individual banks. The results show that despite identical regulation, business practices can be dissimilar at the individual level. Taken collectively, the results also show the increasing influence of Western management standards in the Chinese banking sector.     

Intellectual capital reporting practices in an Islamic bank: A case study

Given the nature and importance of Islamic banks in recent times, we can expect them to have significant intellectual capital anchored in their Sharia‐based knowledge and expertise. However, we know very little or nothing about how and why intellectual capital‐related information is provided in their corporate reports. We fill this gap in our existing knowledge of the field with a view to enhance relevant literature. As far as we know, this article is one of the earliest exploratory attempts to examine intellectual capital reporting practices of an Islamic bank. We have undertaken a longitudinal (2001–2015) case study related to the intellectual capital reporting practices of an Islamic bank. Key results include significant rise of intellectual capital reporting over time, dominance of internal capital‐related items in intellectual capital reporting profile and the dynamics of changes in intellectual capital reporting practices over time. Through an institutional theory lens, we explain that this is due to the changes in the external institutional environment and various intra‐organisational factors such as strong ethical culture, unique knowledge base (Sharia), and corporate governance regime.     

银行保险的制度变迁理论分析以及对我国的启示

20世纪80年代以来，无论是一直实施混业经营的欧洲，还是近几年重新走上混业经营之路的美国，银行保险都成为一种潮流和趋势。银行保险业务的产生及发展，既源于微观领域经营环境和竞争环境的变化，也源于宏观领域制度管制的放松和信息技术的迅猛发展，更源于银行保险经济学机理带来的范围经济和协同效益。银行保险作为一种制度创新的产物，更多地体现为从销售渠道创新到业务产品创新，再到组织模式创新的金融一体化的制度变迁过程。本文从制度变迁理论的角度对银行保险的产生动因以及演变发展进行分析，以期对我国银行保险的走向提供借鉴。     

Capital buffer and credit‐risk adjustments in Islamic and conventional banks

The main purpose of this article is to empirically investigate the interactions between changes in capital buffer and changes in credit risk, using panel data of Islamic and conventional banks located in the Middle East and North Africa (MENA) region over the period 1999–2016. A negative two‐way relationship between the changes in capital buffer and the changes in credit risk is found for the two types of banks, that is, banks tend to decrease their capital buffers in response to an increase in risk exposure and limit their risky activities in response to an increase in their capital buffers. Dividing our period of study into three subperiods to assess the effect of the last financial crisis 2007–08 on the adjustment process, we point out the negative bidirectional relationship between the changes in capital buffer and the changes in credit risk of the two types of banks is present for the three subperiods except the case of conventional banks during the precrisis period. Moreover, we provide evidence that Islamic banks adjust their capital buffer in response to the changes in credit risk regardless of the existence or not of a deposit insurance scheme. In contrast, the negative two‐way relationship between the changes in capital buffer and the changes in credit risk in conventional banks is found only in countries without deposit insurance schemes.