知识管理研究综述

知识管理理论的发展与智力资本、战略理论中知识基础论及认识论等密切相关,根据对知识认识的不同角度可分为知识管理是信息处理工具和知识管理是战略管理工具;知识管理模型可分为知识分类模型、智力资本模型和社会结构模型等三种类型.知识管理理论的进一步发展需要解决知识管理的边界模糊、个人所有的知识转化为组织的知识需要解决隐性知识与显性知识的转化等问题.     

智力劳动的分配决定效应及模型

随着知识的积累与科技的进步 ,智力密集型劳动已经替代体力密集型劳动成为价值的最主要源泉。智力劳动的特征使得凝结在产品中的劳动含量与智力投资呈正相关 ,进而与其所形成的智力劳动力价值呈正向相关。因此 ,提高智力劳动力价值在分配决定机制中的权重 ,相对于现行以工龄为主体的工资决定体制而言 ,更能体现按“能”付酬原则 ,更能体现生产力的进步对分配的决定作用。以简单劳动力价值确定最低工资水平 ,然后依据每一阶次的智力劳动力价值差别确定工资水平差别 ,更能推动智力投资与劳动力资源的合理配置。以智力劳动力价值为基础的工资分配制度 ,可界定为一个基于贴现理论的微观静态分配模型。     

Relationship equity and switching behavior in the adoption of new telecommunication services

This paper first defines and then presents a model of “relationship equity” for business markets. It points out that the potential benefits of managing relationship equity have been largely ignored and that a general model and stream of relevant research questions could be useful to marketing and relationship practitioners. The model developed considers the special case of key account management as antecedent, two different types of moderator variables, relationship equity as a perception by the buyer, and switching behavior via adoption of new telecommunication services as a result of this perception. The model is used as a basis for developing a number of working propositions.     

Barriers to the “key supplierization” of the firm

The phenomenon of key supply management (KSM) in business companies is far less investigated than the phenomenon of key account management (KAM) which beneficiates, both in practice and in an academic context, from a growing interest. This article is based on the empirical analysis of a sample of 10 international companies which have recently launched KSM programmes or are currently working on launching such programs. It examines the difficulties these companies come up against when implementing such programmes and proposes to organize these difficulties around three dimensions: 1) the difficulties in implementing real supplier portfolio approaches; 2) the narrow view of value co-creation with suppliers, and 3) the persistent lack of integration of the purchasing function with other internal functions within the company. The conclusion of the article is that KSM is far from being a mere symmetric phenomenon of KAM. Several implications are then discussed in relation to the implementation of KSM programmes within companies.     

The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms

The impact of the industrial and digital (information) revolutions has, undoubtedly, been substantial on practically all aspects of our society, life, firms and employment. Will the forthcoming AI revolution produce similar, far-reaching effects? By examining analogous inventions of the industrial, digital and AI revolutions, this article claims that the latter is on target and that it would bring extensive changes that will also affect all aspects of our society and life. In addition, its impact on firms and employment will be considerable, resulting in richly interconnected organizations with decision making based on the analysis and exploitation of “big” data and intensified, global competition among firms. People will be capable of buying goods and obtaining services from anywhere in the world using the Internet, and exploiting the unlimited, additional benefits that will open through the widespread usage of AI inventions. The paper concludes that significant competitive advantages will continue to accrue to those utilizing the Internet widely and willing to take entrepreneurial risks in order to turn innovative products/services into worldwide commercial success stories. The greatest challenge facing societies and firms would be utilizing the benefits of availing AI technologies, providing vast opportunities for both new products/services and immense productivity improvements while avoiding the dangers and disadvantages in terms of increased unemployment and greater wealth inequalities.     

基于教师专业发展的教师团队关键绩效指标体系研究

大学教师的专业发展影响学校的核心竞争力，也影响着培养学生的整体素质。目前比较有效的专业发展是大学教师的专业团队建设。如果能把团队建设和教师专业发展有效结合，不但会促进青年教师的快速成长，也会对学校的未来规划发展起到至关重要的作用。随着团队建设如火如荼的开展，对建设的成果考核是不容忽视的课题，需要考虑在考核时纳入专业发展的绩效考核体系。文章以关键绩效指标为依据，考虑从未来教师专业发展视角来分析团队建设的优势和不足，为后续政策制定、建设规划提供支持。研究结果设计了能够促进教师专业发展的对团队评估的关键绩效考核指标。     

国家重点科技资源支撑区域创新经济产出的空间差异研究

根据2011-2014年科技部《国家重点科技基础条件资源调查表》以及国家统计年鉴数据,首先,使用赫芬达尔指数定量描述了利用国家重点科技资源进行创新活动的非均衡性。其次,使用网络DEA方法,实证分析了2012-2014年中国(内地)各省份国家重点科技资源对区域创新发展的支撑作用。研究表明,国家重点科技资源对区域创新发展的支撑作用不仅取决于资源创新生产阶段,而且受制于重点科技资源支持下的区域创新发展阶段。重点科技资源的支撑作用还有较大提升空间,70%的省份创新成果转化能力有待提高,且大部分省份的国家重点科技资源未实现优化配置。此外,全国及东部、中部和西部国家重点科技资源对区域创新发展的支撑效率不存在绝对收敛趋势。     

Optimal capacity and operation design of a robot logistics system for the hotel industry

This study introduces an optimal capacity and operation design of a robot logistics system that can reduce human workload in the hotel industry. In hotels, there are several duties that can be replaced by robots such as accompanying guests to the certain areas, delivering specific items to the guest rooms, and transporting some items that guests want to be removed from the guest rooms. To apply the robot logistics system in the hotel industry, the capacity and operation design should be prepared adequately. For that, a mathematical model-based optimization technique is used to decide the number of robots with the concept of minimizing total investment cost and to derive the optimal job assigning with the purpose of maximizing total covered jobs. In addition, a numerical example is performed to validate the proposed mathematical model and the sensitivity tests are examined to reflect the random features.     

The impact of mandatory trans fat labeling on product mix and consumer choice: A longitudinal analysis of the U.S. Market for margarine and spreads

The impact of changes in food labeling policy on food consumption depends on how market participants—both firms and consumers—react to the changes across all products in the market. We investigate how both responded to the U.S. Food and Drug Administration’s 2006 rule mandating that the quantity of trans fat in food products be separately labeled on the mandatory Nutrition Facts Panel across an entire differentiated product category. Using a longitudinal data set tracking both product offerings and consumer purchases in the market for margarine and spreads for over a decade, we analyze how product mix and consumer purchase behaviors were influenced by the new regulatory requirement. We find that the number of products bearing voluntary “trans fat free” labels increased after the labeling regulation was implemented. However, a large number of the newly introduced products exited the market within five years. As a result, the FDA’s 2006 rule had a stronger short-run than long-run effect on product offerings. Even after the introduction of additional “trans fat free” labeled products, such products remained only a small percentage of margarine and spreads product offerings, increasing from a pre-regulation level of 2.3% of the market to a peak of 6.5% in 2007 before dropping to 3.1% by 2011. In addition to firm response, we examine demand-side reactions to the 2006 rule and find that consumers significantly increased their expenditures on “trans fat free” labeled products soon after the labeling changes were implemented, increasing from about 1.2% of the market in 2001 to a peak of 5.9% in 2007, before returning to 1.8% in 2011. We further explore variations in responses across different demographic characteristics. Although long-run effects are small, the market for “trans fat free” labeled margarine and spreads settled into a new equilibrium with a somewhat higher level of products in the market than prior to the 2006 rule taking effect and a somewhat higher share of expenditures in the category. Overall, our category-wide analysis of both firm and consumer behavior indicates that the effects of the labeling policy change were smaller in the longer run in this market than would be indicated by an analysis of only new product introductions in response to the policy change.     

Environmental factors influencing the management of key accounts in an Arab Middle Eastern context

Within the sales and marketing literature, it is recognised that a range of external factors can influence how companies in the business-to-business field manage business relationships within national and across international borders. However, there have been very few studies that explore the influence of the external environment on key account relationships, especially within the context of emerging economies. This study draws on the network approach and contingency theory to identify and highlight the influence of external environmental factors on the management of inter-organisational relationships with key customers in emerging economies in the Arab Middle East region. It is based on an extensive qualitative enquiry that utilises 50 in-depth semi-structured interviews conducted in Jordan with endogenous and Western firms. It concludes that key account practices within an Arab context are shaped by a number of contingencies that are embedded in broader institutional contexts and the business environment, which may challenge the adoption of company-wide universal key account management policies across borders.