Leader–Member Exchange (LMX) and Frontline Employees’ Service-Oriented Organizational Citizenship Behavior in the Foodservice Context: Exploring the Moderating Role of Work Status

This study identified the direct and indirect effect of leader–member exchange (LMX) on frontline employees’ service-oriented organizational citizenship behaviors (SOCB) targeting customers and co-workers in the foodservice context. Service-role ambiguity was proposed as a partial mediator in the conceptual model. The moderating effect of work status was also explored in this study. Data were collected from 452 frontline employees, working in 31 different foodservice establishments. All five proposed hypotheses were supported, highlighting the effect of LMX on service role clarity (or ambiguity) and the SOCB. A multiple-group structural equation modeling analysis showed that the effect of LMX on SOCB was higher among part-time employees, compared to full-time employees. One implication of the study findings is that part-time employees should also be treated as a valuable asset to the foodservice organization.     

How do interregional spillovers influence the distribution of technology? The case of Chinese manufacturing

The Chinese economy displays considerable inequality across regions. In this paper, we analyzed the distribution of intermediate input shares in China. We use regional input–output tables from 2007 and find that regions with higher GDP per capita generally had higher input shares, regardless of sector. Then, using intermediate input shares as a proxy of technology, we analyzed the pattern of regional technology distributions across manufacturing sectors as well as the extent of interregional technology spillovers. Our results indicate that interregional backward spillovers have significantly positive impacts on the shape of the technology distributions in eastern (coastal) regions. By contrast, the vertical spillovers of the central and western regions are largely dominated by intra-regional forward effects. Our results suggest that the shift of Chinese manufacturing from coastal to inland regions with lower production costs cannot reduce the imbalance among regions unless the technology gap is narrowed.     

Joined-up Government of utilities: a meta-review on a public–public partnership and inter-municipal cooperation in the water and wastewater industries

Private-sector participation in public services delivery has been criticized due to unfulfilled expectations. In response, joined-up government is being introduced as an alternative approach to providing water and wastewater services. This approach involves the establishment of horizontal (i.e. inter-municipal cooperation) and vertical (i.e. public–public partnership) integration. Drawing on a meta-review focused on the water and wastewater industries, this study shows that both arrangements have positive aspects, such as cost savings. However, contractual schemes and inter-departmental coordination efforts must be carefully managed or they will fail. In addition, research on cooperation between public bodies is scarce and must be better coordinated concerning study aims and methods.     

Automation and artificial intelligence in business logistics systems: human reactions and collaboration requirements

Increasing application areas and depths of autonomous systems in logistics provide a new level of challenge for the analysis and design of human–machine interaction concepts. Due to scarce high-skilled personnel in several regions and the objectives of efficiency and sustainability improvement, logistics operators have to pursue technological progress like automation with all means. In order to distinguish between more or less performing human–artificial collaboration systems in logistics ex ante for investment decision purposes, a multi-dimensional conceptual framework is developed. A comprehensive case study regarding automated truck driving in logistics is provided in order to test the concept concerning practical implications. Results include the notion of four distinctive and increasing resistance levels before finally an efficient ‘trusted’ collaboration between human operators and artificial intelligence systems can be achieved. This is important for the design of many automated systems in logistics, among others for driving and piloting professions regarding autonomous driving supervision.     

Some remarks on a social network approach to identifying key sectors

Ostensibly, certain adaptations of social network theory extend and improve the traditional key-sector approaches. Our analysis of the underlying algebraic properties shows that a social-network-based approach proposed by García Muñiz et al. [(2008) Key Sectors: A New Proposal from Network Theory. Regional Studies, 42, 1013–1030] does not relate final demand and output in ways comparable to key-sector measures that are based on the static Leontief input–output model. Using the most recent IO table for Poland we show that the modified approach can lead to spurious empirical results and, as a consequence, to false policy implications.     

Managing the Yin and Yang of family capital: a study of Chinese immigrant entrepreneurs

Family capital can provide positive resources for entrepreneurship; however, it can also bring negative consequences that hinder the growth of a new venture. We investigated how entrepreneurs experienced and managed the positives and negatives of family capital through in-depth semi-structured interviews with Chinese immigrants who landed in Canada between 2000 and 2014. We contribute to the entrepreneurship literature by highlighting the paradoxical nature of family capital, and by identifying five strategies that entrepreneurs employed to manage the paradox.     

Corporate social marketing in tourism: to sleep or not to sleep with the enemy?

ABSTRACT

Social marketing is regarded as an effective consumer-oriented approach to promoting behavioural change and improved well-being for individuals, communities and society. However, its potential for tourism, especially sustainable tourism, remains under-researched. This article examines the utilisation of social marketing by tourism businesses. A search strategy identified 14 behavioural change programmes that involved tourism businesses. Half of these programmes label themselves social marketing; the others tend to be part of corporate social responsibility efforts, using a form of corporate social marketing (CSM). Most programmes seek to encourage pro-environmental behaviours in tourists, tourism businesses and other stakeholders including suppliers. Although tourism businesses can develop social marketing programmes alone, typically they collaborate with public and non-profit agencies as partners and sponsors. The strength of the tie between the promoted behaviour and the sale of a company's product varies considerably. It is suggested that social marketing can make significant contributions to environmentally sustainable tourism. However, this research also suggests that social marketing is not a substitute for, but rather an essential complement to, technological and regulatory approaches to climate change. Changing behaviour is a long process: without a long-term commitment from private sector companies, CSM programmes will fail to achieve behavioural change goals.     

Creating a scale for assessing socially sustainable tourism

As destinations absorb ever increasing number of visitors, destination managers become progressively more concerned about the longer term viability of tourism from a resident's perspective. However, few studies have examined the application of real-time social sustainability within tourism, particularly how to measure impacts on social sustainability. This study outlines the development of a valid and reliable scale – the Scale of Social Sustainability (SSS) – for tourism that provides an assessment of social sustainability in destination settings. A 10-step procedure was developed drawing upon the related literature. A telephone poll-based survey generated 1839 valid responses from Hong Kong residents. Hong Kong's growing popularity as a destination provides a rich array of host–guest conflict situations. Dimensionality was identified using exploratory and confirmatory factor analyses. Construct validity, reliability, and stability were assessed, and found good, showing that the scale could be used by other destinations worldwide. The theoretical and managerial implications of the scale are discussed, including options for annual surveys giving policy-makers alerts before situations worsen. Detailed host resident viewpoints and the large scale of the survey can help local residents be informed about tourism development and better involved in the policy formation process.     

Local reactions to mass tourism and community tourism development in Macau

By 2014, it became apparent that a popular debate was emerging in many destinations about the “annoyances” felt by local residents in the face of an upsurge in inbound tourism. This study investigates residents’ attitudes toward mass tourism and tourism development in Macau. It comprises an examination of three emotional solidarity factors of residents’ perceptions of the contribution of tourism to the community and the community's experiences of so-called “annoyances” from tourists that may ultimately influence residents’ attitudes toward community tourism development. The results of this study reveal that three emotional solidarity factors play different roles in influencing residents’ attitudes about community tourism and community tourism development. The theoretical contributions, as well as implications, are discussed and future research opportunities are proposed.     

A triple lens measurement of host–guest perceptions for sustainable gaze in tourism

This paper investigates perception of self and others by hosts and guests, which may be critical for sustainability of a destination receiving tourists with different cultural backgrounds. Specifically, the study investigates self-perception of hosts and reciprocal perception between hosts and guests on several service personnel characteristics using importance and performance analysis. Thus, a triple lens of hosts’ evaluation of self, hosts’ evaluation of the guests, and hosts’ evaluation by the guests is involved in a multi-cultural tourism experience context. Results report differences between the lenses, hosts’ self-evaluation being harsher than guests’ evaluation of hosts. Suggestions are provided for destination marketing and management organizations to design effective tourism experiences for both hosts and guests for a more sustainable gaze between hosts and guests.