浅析民办院校图书馆发展中个性化信息服务建立的问题和策略——以陕西国际商贸学院步长图书馆为例

做好信息服务,有效的利用图书馆文献资源,发挥图书馆职能,是当下形势所趋。本文通过对陕西省民办高校——陕西国际商贸学院图书馆的信息服务的现状和存在的问题做一分析,针对这一类院校图书馆特点,提出了优化信息服务的策略。     

The Antecedents of Trust in Business-to-Business Financial Services

Purpose: To explore how satisfaction, communication, customization, competence, and shared values (as antecedents) influence trust in B2B financial services relationships, and to assist decision makers in this industry to manage long-term relationships with their clients.

Methodology/approach: Based on a literature review, five hypotheses were developed. The hypotheses were addressed by empirically evaluating a theoretical model based on data from both relationship managers and the clients of a leading South African B2B financial services provider. Regression analysis was used to assess the relationships in the relationship-manager sample, while structural equation modeling (SEM) was used to assess the relationships in the client sample.

Findings: In the relationship-manager sample, satisfaction, competence, and shared values were found to be significant predictors of trust. However, in the client sample, all five of the hypothesized antecedents were found to contribute significantly to trust.

Originality/value/contribution: The major contribution of this study, for both marketing academics and practitioners, lies in the simultaneous consideration of the perceptions of both financial services providers as well as their clients. As far as it could be ascertained, this combination of both exchange partners (service providers and clients) in a single study has not been reported in a financial services context.     

上海第三产业内部各行业的发展与经济增长研究——基于1980～2009年的数据分析

依据行业大类,把上海第三产业内部各行业与经济增长的关系进行深入分析,通过eviews等统计软件对1980～2009近20年的时间序列数据进行实证分析,本文得出了一些重要结论尤其是与传统意义上相抵触的结论。     

中国建立自由贸易港的实践探索

随着对外开放的深入推进,中国正在探索、实施具有中国特色自由贸易港的建设。中共十九大报告提出了“赋予自由贸易试验区更大改革自主权,探索建设自由贸易港”,为各地区建设自由贸易港提供了指引。在阐述自由贸易港范畴与特征及功能类型的基础上,探究了中国建立自由贸易港实践中面临的主要问题,进而提出了完善法律制度,明确自由贸易港法律定位;加大统筹推进,实现各地区互联互动;全方位发展,加强进口、转口贸易制度创新;加强服务贸易、数字贸易制度创新,推动自由贸易港国际化发展;建立公平贸易环境,提升中国在国际经贸领域的话语权等对策建议。     

我国乡村旅游存在的主要问题及对策

随着经济社会的发展,我国的乡村旅游出现了蓬勃发展的势头,但在其实践中也存在着一些亟待解决的突出问题。只有加强规划和管理,加大投入、培训和宣传力度,在改善硬件设施的基础上提高服务质量,建立起营销网络,才能促进乡村旅游的持续、健康发展。     

社会医疗保险对老人临终医疗服务利用的影响

本文利用2002-2014年CLHLS死亡人口数据,借助样本选择模型、两部分模型和bootstrap中介效应检验方法,首次比较全面深入地分析了社会医疗保险对老人临终总医疗费用支出和自负医疗费用支出的影响。研究发现,我国社会医疗保险既显著提高了老人临终医疗服务利用,也显著降低了自负水平。不同类型的社会医疗保险对临终医疗服务利用影响存在差异,医疗保险类型对临终医疗服务利用具有直接效应,医疗保险水平发挥了中介作用。医疗保险覆盖率在死亡年份影响临终医疗服务利用中发挥了中介作用。我国应该通过实行健康老龄化战略、加强死亡教育、发展临终关怀和完善医保监管等措施控制临终医疗支出增长以促进医疗保险可持续发展,并提升临终老人生存和死亡质量。     

农村基本公共服务农户满意度影响因素研究 ——基于Logistic-ISM模型

农村基本公共服务农户满意度对促进农村基本公共服务的可持续健康发展具有重要意义。基于496份调查数据,运用多元有序Logistic模型和ISM模型分析了农村基本公共服务农户满意度的影响因素及各影响因素间的关联关系和层次结构。结果显示,农户满意度受年龄、文化程度、家庭年收入水平、政府投入力度、政府监管力度、政府人员服务态度、农户参与度和对基本公共服务的了解程度等8个因素影响。因此,建立信息披露机制,完善政府投入机制,加强政府监管力度,有助于提升农户对农村基本公共服务的满意度。     

The demand for and the supply of distribution services: A basis for the analysis of customer satisfaction in retailing

This paper brings together two bodies of literature. One of them is a literature on the special role of the consumer in retailing. The other one is the literature on customer satisfaction. This joining of literatures is accomplished by identifying distribution services as outputs of retail firms and fixed inputs into the production functions of consumers and relaxing the standard assumption that the demand for these services is always equal to the supply of these services. The result is a new conceptual framework for the analysis of customer satisfaction in retailing. This framework extends the basic ideas on customer satisfaction developed for manufacturing in a homogeneous single product setting to the heterogeneous multi-product setting relevant for many retailers. The paper illustrates one approach to the implementation of this framework with data for a set of supermarkets in Pamplona, Spain, that measure distribution services by asking consumers questions explicitly identifying these services. The five main categories of distribution services identified by the conceptual framework and measured in the data are economically important and statistically robust determinants of customer satisfaction with supermarkets. These results are obtained controlling for other variables typical of the customer satisfaction literature and measuring customer satisfaction in a manner consistent with that literature. The results are robust to corrections for sample selection and alternative estimation methods. Perhaps our most interesting novel result is that the effect of the determinants of customer satisfaction on future purchase intentions in the supermarket case is different when measured directly in a one stage process than when measured indirectly in a two stage process through the attributes/satisfaction/ purchase intentions chain.

THE IMPACT OF GREATER AUTONOMY ON EFFICIENCY OF WORK AND QUALITY OF SERVICES IN PUBLIC SERVICE PROVIDERS: A CASE OF VOCATIONAL EDUCATION INSTITUTIONS

ABSTRACT: The paper analyses impact of greater autonomy on efficiency of work and quality of services in public service institutions. Autonomy is one of the key principles of New Public Management that, according to the theory, increases performance in public service providers. However this assumption has been scarcely researched in practice. To narrow this gap, the experimental reform that implemented greater managerial and financial autonomy in 13 Lithuanian state vocational schools was chosen for research. In order to analyse the impact of autonomy after the reform, maximally similar institutions (those that underwent the reform and that did not) are compared using quantitative (incl. counterfactual analysis) and qualitative methods. The results indicate that institutions that have been reformed tend to have better efficiency and quality of services, even though this relationship is not causal. Moreover, the research challenges the notion that such results came from greater autonomy. Finally, the logic of the NPM of as to why more autonomous institutions perform better is also challenged.     

生产性服务业推动制造业发展的实证分析

文章在对生产性服务业推动制造业发展和升级进行理论分析的基础上,运用计量经济方法从两方面分析了我国服务业尤其是生产性服务业对制造业发展的推动作用。第一,为说明服务业发展对制造业发展的促进作用,研究了各省 （市、区） 制造业增加值与服务业总体增加值以及交通运输仓储和邮政业、金融业、批发和零售业等服务行业增加值的关系。第二,为进一步说明生产性服务业投入作为重要的中间投入对制造业发展的促进作用,研究了北京各工业行业增加值与流通服务、信息服务、金融服务、商务服务、科技服务五个生产性服务业投入的关系。计量经济分析支持服务业对制造业发展具有积极作用和生产性服务投入对制造业发展具有积极作用的原假设。但个别变量不显著,也表明服务业对制造业的推动作用尚未充分发挥出来。这为进一步促进我国生产性服务业发展并以其推动制造业发展升级提供了依据。文章相应提出了对策建议。