贫困大学生就业焦虑问题浅析

在当前激烈的就业竞争中,由于多种因素的叠加作用,使得不少贫困大学生呈现出了愈益明显的就业焦虑问题。客观把握贫困大学生就业焦虑的基本现状,深入分析贫困大学生就业焦虑的基本原因,积极探究应对贫困大学生就业焦虑的基本对策,具有重要的理论价值和现实意义。     

基于产业发展背景下的农村就业现状调查——以新疆伊宁县为例

产业集聚和农村就业是产业发展和人口集聚的双载体,是加快工业化、城乡一体化最基础、最核心的环节,是经济快速发展的新的增长极。在产业集聚的成长和发展过程中,集聚企业会有大量用工需求,这不仅给城镇人口提供了就业机会,加快了城镇化的步伐,同时也吸纳了大量农村人口,促进了农村劳动力有效转移。通过实际调研,在产业发展的背景下,分析伊宁县农村劳动力转移的现状及特点,并对该县农村劳动力转移的经验和做法进行了研究,使其能为其他县域农村劳动力转移提供借鉴。     

湖南省服务贸易竞争力实证研究

近几年,湖南省服务贸易发展迅速,竞争力不断增强,促使湖南省经济健康稳定地发展,本文借助服务贸易竞争力相关指标,对湖南省服务贸易竞争力水平进行实证分析,认为湖南省服务贸易的竞争力还处于比较薄弱的水平,并针对其真实情况找出存在的问题并得出相关启示.     

Employment of the workforce with disabilities in the hospitality industry

A three-stage Delphi study was conducted with experts and professionals working in the fields of disability and hospitality in order to identify some basic principles with respect to employment of people with disabilities (PWD). The potential effects of employing PWD on safety, cost, efficiency, service quality and management were investigated. Potentials and limitations of people with different types and degrees of disabilities with regard to jobs in the hospitality industry were also questioned. A notable guiding principle emanating from this study is that hiring of employees should be based on merit, suitability and capability of the candidate, regardless of the presence or degree of disability. Another important outcome is that the job or task appointed to PWD should not deteriorate the disability. A common guideline expressed by the participants was that jobs which critically require a certain sense or ability are not suitable for PWD who do not possess this sense or ability even with the aid of technology or by other means. However, apart from such extreme and obvious cases, experts mostly agree that PWD can fulfill any task in the hospitality industry as long as their professional knowledge and skills fit those tasks.     

The Importance of Quality,Satisfaction, Trust,and Image in Relation to Rural Tourist Loyalty

In the past decade, tourism firms have become aware of the great benefits of maintaining a solid base of loyal customers. Because rural tourism is a relatively new phenomenon in some countries, the main antecedent of tourism loyalty remains infrequently studied in rural lodgings. In this work, a structural equations model is explored, with PLS technique, giving relevance to the interrelationships among image, quality, satisfaction, and trust and among these variables and the tourists' behavior variables. Instruments are identified and exploratory research was undertaken among rural tourists of the main rural lodgings in two border regions of Spain and Portugal. The results confirm image as a direct antecedent of perceived quality, satisfaction, trust, and loyalty for rural tourism, too. The analysis also confirmed that quality has a positive influence on satisfaction and loyalty, and trust has a positive influence on loyalty. Image is shown as a key factor to rural lodging managers. This study may help rural tourism managers to develop and implement effective relationship marketing strategies.     

Evaluating Service Marketing in Airline Industry and Its Influence on Student Passengers' Purchasing Behavior Using Taipei–London Route as an Example

This article reports an empirical study into airline consumer purchase behavior on a major global route between the United Kingdom (UK) and Taipei. It focuses on the factors influencing airline choice for a sample of 60 Taiwanese students based at UK Universities and traveling on five airlines: British Airways, Cathay Pacific Airways, China Airlines, EVA Airways, and Royal Dutch Airways. Several stages of data gathering were undertaken and a well‐established analytical framework for services marketing was used to identify gaps between the desired and received service. The main findings suggest that service quality, including in‐flight entertainment, cabin crew attitude, and seating comfort, can be as important as, or more important than, price in student purchase decisions for long‐haul flights. Other important factors in carrier choice included student discounts, baggage allowances, and airline safety record.     

Understanding the Relationship of Service Fairness,Emotions, Trust,and Tourist Behavioral Intentions at a City Destination in China

This study presents a cognitive appraisal model that identifies consumption emotions and trust as key mediators in the relationship between perceived service fairness and behavioral intentions (i.e., revisit intentions and word-of-mouth (WOM) referrals). The structural equation modeling (SEM) technique was employed to examine empirically a conceptual tourist behavior model using questionnaires answered by 541 tourists in Xiamen, a “garden city” in China. The findings confirmed the mediating role of emotions and trust, which imply that the travel behavioral intentions formation process is both an emotional experience process and a relationship building process between tourists and the destination service providers. By understanding the relationship and linkages between perceived service fairness and behavioral intentions, city managers, urban tourism managers, and service providers can formulate more effective marketing strategies to strengthen tourists’ loyalty, revisit and WOM referral intentions.     

Service Fairness,Consumption Emotions,Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists

Drawing on the cognitive appraisal theory and the justice theory from the marketing and tourism literature, this study attempts to illuminate the embedded impact of tourist experience on overall satisfaction and behavioral intentions in a cognitive-affective-behavioral framework. The findings suggest that service fairness is an antecedent of consumption emotions (positive and negative) that, in turn, influence satisfaction and behavioral intentions in the context of Chinese natural heritage tourism. Notably, the results highlight the mediating role of tourists’ consumption emotions. This article concludes with a discussion of the theoretical and practical implications to heritage tourism researchers and managers.     

The influence of service orientation discrepancy between managers and employees on employees’ affective outcomes

This study attempted to relate service orientation discrepancy (SOD) between employees and managers to employees’ affective reactions [role conflict (RC), role ambiguity (RA), job satisfaction (JS), and organizational commitment (OC)] in the restaurant industry. The findings of the study indicate that there is a SOD between managers and employees; employees saw themselves as more enthusiastic and less bureaucratic than managers. When this SOD was correlated with employee outcomes such as RC, RA, JS, and OC, the results indicated that SOD had a direct effect on RC, JS and OC. SOD also had indirect effects on JS, and OC through RC and RA. RC had a direct effect on JS and an indirect effect on OC. RA had a direct effect on JS. Finally, JS had a direct effect on OC.     

Intention to “Leave” or “Stay” – The Role of Internship Organization in the Improvement of Hospitality Students’ Industry Employment Intentions

This study aims to identify influential internship organization factors that affect student interns’ industry employment intentions. A mixed-methods approach using both content analysis and questionnaire surveys was utilized to develop a practical scale and objectively reflect a variety of internship situations. The findings indicate that there are five internship organization factors: (1) interpersonal recognition, (2) benefit, (3) supervisor leadership, (4) job arrangement, and (5) training. The implications of this study offer preliminary insights into the hospitality industry, which aims to manage total quality initiatives. The results of this study lay the groundwork for the development of influential factors for the hospitality industry to retain prospective talent. In the long run, effective utilization of the influential organization factors derived from this study may eliminate the shortcomings of middle- to high-level managerial personnel in the hospitality industry.