The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?

Managers of CX programs are often faced with a decision between investing more in experience design (memorable CX) or improving experience delivery (frictionless CX). Current measurement approaches in both industry and academia do not provide a useful framework to address this dilemma adequately or directly. Using 6009 brand ratings by 1070 unique respondents, this research evaluates the impact of memorable vs frictionless CX on customer share of wallet, as well as the mediating effects of satisfaction on these relationships. Both memorable and frictionless CX have significant positive effects on customer share of wallet. These effects are partially mediated by satisfaction. There is an interaction between memorable and frictionless CX which suggests that attempts to maximize both have diminishing returns. The relative impact of each type of CX varies significantly by sector. This alternative method for measuring CX and assessing its impact provides incremental insight over common industry approaches.     

中国劳动收入比重下降的宏观经济效应——基于省级面板数据的实证分析

本文运用中国省级面板数据,应用面板数据协整分析方法实证研究了劳动收入比重变动对国内需求和总产出的影响效应。实证结果表明,我国国内需求体系属于工资领导型,提高劳动收入比重不仅有利于居民消费扩张,而且更有利于促进经济增长。这一研究具有重要的政策含义:提高劳动收入比重和促进经济增长同等重要,并且两者并不矛盾,无论是短期和长期,提高劳动收入比重是改善国民收入分配结构失衡、扩大居民消费,以及稳定和促进经济增长的关键所在。     

美国农产品出口贸易的影响因素分析——基于恒定市场份额模型测算

本文针对2000-2009年美国农产品出口现状,采用恒定市场份额模型,对影响美国农产品出口规模变动的因素进行了分析。结果表明:美国农产品出口波动主要依赖于世界市场农产品需求的变化,世界农产品贸易的总体需求水平对美国农产品出口贸易有着显著影响,而产品的结构和竞争力对出口贸易贡献相对较小。     

融资约束对中国上市公司投资行为影响的实证研究

本文将2005年度我国股权分置改革作为改善金融市场的宏观政策变量纳入回归模型。首先使用Logistic回归方法创建了反映上市公司融资约束程度的单一指标,用以将样本企业的融资约束程度进行量化;其次构建了反映上市公司投资-现金流敏感度的Panel Data模型。研究结果表明,股权分置改革确实改善了我国上市公司所面临的融资约束问题。     

Deposit rate sensitivity of credit union shares

This study examines the factors that are related to the growth of credit union liabilities. We use individual credit union data on deposit categories and their associated interest rates to measure the effect of interest rate changes on the growth rates of total shares and five of its subcomponents. After controlling for credit union size, previous growth, and market interest rates, we find that while total share growth is related to individual credit union regular share and money market rates, it is most affected by share certificate rates. With the exception of share drafts, the growth in other deposit categories is significantly affected by the interest rate a credit union offers for those particular accounts. Finally, we provide evidence that, in general, the growth rate of a deposit category is negatively related to interest rates offered on other types of accounts.

新《劳动合同法》改善了上市公司的创新活动吗*

本文以2008年开始实施的新《劳动合同法》为切入点,采用双重差分模型考察了劳动保护法律的变化对上市公司创新决策的影响。研究发现,新《劳动合同法》实施以后,国有企业、劳动密集型企业的创新产出显著增加,在排除了企业上市、股权分置改革等可能原因之后,上述结果依然存在。这表明2008年实施的《劳动合同法》明显改善了上市公司的创新投资,而新《劳动合同法》的实施效果与企业所有制性质、企业劳动密集程度和所处地区市场化环境密切相关。     

Managements' views on share buy‐backs: an Australian survey

Share buy‐backs are a relatively new concept in the Australian business environment. This study surveys managements' motivations and various other aspects concerning share buy‐back activity. The results reveal that these motivations vary across the five different types of buy‐backs. For on‐market buy‐backs the most relevant motivations are to improve financial performance (i.e., earnings per share) and financial position (i.e., net asset backing per share) followed by signalling of future expectations or underpricing. Interestingly, managements' response regarding the relevant motivations is similar regardless of whether their companies had conducted a buy‐back or not. This provides evidence of widespread support for the relevant motivations. In addition, Australian managers believe that they are familiar with the potential benefits and legislative requirements of buy‐backs, but that their shareholders often do not understand or are not favourably disposed towards buy‐back events. Finally, two major explanations are identified for the initial conservatism towards buy‐backs. Those explanations are (i) legal complexity and cost and (ii) the perceived negative disposition of the sharemarket towards buy‐backs.     

B股市场效率弱式有效了吗

运用游程检验、自相关检验以及方差比检验方法对B股市场是否达到弱式有效进行实证分析,检验结果显示:上海B股市场自1998年开始达到弱式有效,而深圳B股市场则自2000开始达到弱式有效,两地市场不仅在达到弱式有效的时间上存在差异,且弱式有效的稳定性也不同。     

股权转债权方案新探

由于股权分置的原因,形成了上市公司特殊的股权融资偏好的行为特征和资本形成机制,要解决我国资本市场这一矛盾,必须进行股权分置改革。“股权转债权”作为解决股权分置的新思路,对于条件适合的上市公司,不仅操作较简便,而且符合其流通股股东的利益,并能有效改善公司治理结构和盈利能力。