组织内人际信任对员工创造力的作用：基于元分析的证据

采用元分析方法收集56项人际信任与员工创造力关系的独立实证研究样本(17482个个体样本)进行再分析,结果表明：人际信任能有效激发员工创造力,人际信任与员工创造力存在显著中等强度的正向关系(r=0.34);感知到领导信任、同事间相互信任较信任领导对员工创造力的作用都大;当数据来源于同一个体时,得到的人际信任对员工创造力影响水平更高;人际信任对员工创造力的作用在新生代员工群体中较年长员工群体显著;东方文化背景下人际信任对员工创造力的作用强度要高于西方文化背景;发展水平低的国家中,人际信任对员工创造力的作用要大于发展水平高的国家。     

信托型资产证券化案件的司法审查标准

本文以资产证券化的基本法律构架为研究基点,分析了信托型资产证券化中的各主体之间的法律关系,认为法院在对“真实出售”进行司法审查时,应当适用实质主义标准,金融债权在整体信托转让时应当符合信托公告的相关规定,以鼓励金融创新、防范金融风险。     

Corporate social responsibility: attributions,loyalty, and the mediating role of trust

This study investigates whether consumers’ perceptions of motives influence their evaluation of corporate social responsibility (CSR) efforts. The study reveals the mediating role of consumer trust in CSR evaluation frameworks; managers should monitor consumer trust, which seems to be an important subprocess regulating the effect of consumer attributions on patronage and recommendation intentions. Further, managers may allay the negative effects of profit-motivated giving by doing well on service quality perceptions. On the other hand, appropriately motivated giving continues to positively affect trust regardless of the performance of the firm on service quality provision.     

信托之困境抑或信托业之困境——论我国《信托法》下的资产管理市场

我国《信托法》只能规范以信托投资公司、基金公司为主体的信托关系,却无法涉及其他金融机构参与的信托关系,是目前资产管理市场上的不正常现象,并带来了市场竞争规则不一状况和要求修订规则的呼声。本文基于信托法理分析了多家金融机构提供的金融产品,认为均符合信托法律关系特征并应受到我国《信托法》的规范。《信托法》宜尽快从法律关系的性质着手而不是仅仅从主体着手来进行完善,以便使各个金融机构在混业趋势下找准自己的发展方向,监管机构亦能抓住风险源头,在保证市场公平的前提下实现《信托法》对资产管理市场开放和发展的促进作用。     

Trust or not: Heuristics for making trust-based choices in HR management

The present two studies examine how the participants (i.e., 150 managers) make trust-based employee selection in hypothetical situations, based on five cues of trustworthiness derived from previous surveys. In Study 1, each executive participant is presented with a pair of candidates with different cue profiles so that the choice would favor one of them based upon each of the four following heuristics: Franklin's rule, likelihood expectancy, take-the-best (TTB), and minimum requirement (MR). Study 2 adopting a within-subject design jointly compares the four heuristics. The results show that simple heuristics (MR and TTB) outperform the more complex strategies (Franklin's rule and likelihood expectancy) in their predictive accuracy. The MR heuristic, a heuristic tallying the frequency of passes against a set of minimal rather than optimal or satisfactory requirements, performs even better than the TTB heuristic, particularly when the number of the cues identified as MRs is small.     

Bridging the cultural divide: Trust formation in university–industry research collaborations in the US,Japan, and South Korea

Academia and industry increasingly work together, but this is not always an easy endeavor. In this article we investigate how relational mechanisms facilitate trust formation in university–industry research collaborations (UICs) in three countries and contribute to the understanding of international similarities and differences in UICs by considering institutional factors, specifically, the strength and maturity of UICs in each country. Analyzing survey data of 618 recent UICs in the US, Japan, and South Korea, we identify the activities of innovation champions as a critical trust building mechanism between firms and universities that complements initial trust formation through tie strength, partner reputation, and contractual safeguards. We find that partner reputation and champion behavior are more important for trust formation in South Korea than in the US and Japan, indicating that in ‘emerging UIC countries’ where most firms and universities have little collaboration experience, reputation and the leadership by innovation champions are more important for trust formation in UICs than in ‘advanced UIC countries’ with strong and mature UIC networks. From a public policy perspective, our findings suggest that networks between firms and universities should be generally strengthened and collaboration partners should be provided with effective contractual safeguards to enhance trust formation in UICs.     

An analysis of e-business adoption and its impact on relational quality in travel agency–supplier relationships

This study analyzes how managers of retail travel agencies perceive the antecedents and consequences of adopting e-business in their supplier relationships. A comprehensive model integrating its antecedents and relational effects is developed and empirically tested using SEM. The study surveyed 101 travel agents in Spain. Research findings indicate that customer pressure has a strong influence on e-communication practices. E-communication with the travel agency's supplier and the pressure exerted by the sector are the main antecedents for e-procurement. Effects of e-business on relational quality are contradictory. E-procurement influences negatively on trust. Conversely, e-communication has a positive impact on trust, thus having a favorable impact on perceived reciprocity and travel agent's commitment to its supplier. Main findings indicate that the use of the Internet is largely driven by normative pressures, and this coercive power has a detrimental impact on trust. To avoid such negative consequences, perceived reciprocity is a prerequisite for committed supplier relationships.     

Building long-term orientation in buyer–supplier relationships: The moderating role of culture

This research investigates buyer–supplier relationships in international markets. Research and practice have shown that buyer–supplier relationships benefit when partners to the relationship exhibit a long-term orientation. The extant literature suggests that a buyer's trust of a supplier and the supplier's performance affect the buyer's long-term orientation toward the relationship. We propose that the relative effects of trust and performance on long-term orientation are moderated by culture – specifically the individualism/collectivism dimension. Hypotheses are tested on data from two individualist and two collectivist cultures, using responses from over 600 purchasing professionals in the United States, Anglophone Canada, Francophone Canada and Mexico. Taken together, empirical findings suggest that cultural differences warrant consideration in developing successful purchasing strategies.     

家族企业所有者与职业经理人关系研究

企业主与职业经理人信任问题在工业化后的美国、日本等发达国家已不复存在,但在我国仍然困扰家族企业的发展。究其原因,一是企业主"家文化"观念根深蒂固,不相信外人;二是企业主受经理人败德行为打击,心有余悸。为了突破管理瓶颈,提升企业竞争力,引进职业经理人成为家族企业必然的抉择。事实上,规范的企业主与经理人关系是正和博弈,互信是前提,互补是条件,互托是基础,互惠是目的。     

The Effect of Trust on Quality in the Culturally Diverse Tourism Industry

Abstract

Tourism can be interpreted as a system of different companies, which are often situated in different regional, geographical, political, economic and cultural backgrounds. Because of the tense interaction between customers and employees in tourism firms, understanding of the system plays a significant role to establish a high service quality. Furthermore customers have to offer trust to tourism firms, since the tourism product is characterized by high intangibility before consumption. Additionally trust building is hampered due to the diversity of people in tourism and the different firms in tourism, which have to cooperate. This paper analyzes trust building in tourism and presents strategies to improve trust.