在线市场的价格离散现象研究

由于信息不完全,现实市场中价格总是离散的。在线市场中,信息搜寻成本大大下降了,并且出现了可以自动搜寻各种信息包括价格信息的自动软件主体。然而实证研究表明,由于在线市场的交易行为与离线市场相比更加复杂,价格并不是消费者关注的唯一或最主要变量,因此在线市场的价格离散仍然持续存在,而且其中蕴含着更加丰富的顾客价值内涵。     

Hedonic shopping motivations

Given the increasing importance of entertainment as a retailing strategy, this study identifies a comprehensive inventory of consumers’ hedonic shopping motivations. Based on exploratory qualitative and quantitative studies, a six-factor scale is developed that consists of adventure, gratification, role, value, social, and idea shopping motivations. Using the six-factor hedonic shopping motivation profiles, a cluster analysis of adult consumers reveals five shopper segments, called here the Minimalists, the Gatherers, the Providers, the Enthusiasts, and the Traditionalists. The utility of the proposed scale is discussed both for future research and retail strategy.     

eTailQ: dimensionalizing, measuring and predicting etail quality

Quality is related to customer satisfaction, retention and loyalty in both product and services settings. Thus, quality is expected to be a determinant of online retailer success as well. Based on online and offline focus groups, a sorting task, and an online survey of a customer panel, the authors establish the dimensions of the etail experience, and develop a reliable and valid scale for the measurement of etail quality. The analysis suggests that four factors—website design, fulfillment/reliability, privacy/security and customer service—are strongly predictive of customer judgments of quality and satisfaction, customer loyalty and attitudes toward the website.     

美国网上证券经纪公司发展路径研究

本文认为,网上证券经纪公司会随着企业生存环境的改变,依据自身的内生竞争实力及外生获得性能力不断地在发展过程中进行业务转型和策略调整,以获取其他企业的优势基因,整合企业自有资源,增强企业抗风险能力,从而适应环境的变化,保持企业的长期生存和持久的竞争实力。文章指出,企业的策略选择具有路径依赖的惯性,不同的网上经纪公司会采取不同的策略切入点,同一个企业在不同的发展阶段也会采取不同的策略,选择不同的路径以求得发展和提高。     

Shopping Style Segmentation of Consumers

The World Wide Web has rapidly become an alternative means to reach customers and has attracted the attention of many businesses. Unfortunately, however, despite its growth, there is little knowledge of which consumers would be willing to switch to the new format and to what extent. Our paper is aimed at providing some insights into these questions. Specifically, we propose a model to identify segments that differ in their shopping style, i.e., in their preference for which format, or bundle of formats, they like to shop in.Our research question, and model, is similar in spirit to prior research in marketing on how consumers choose assortments. Despite this similarity, our research makes some substantive and methodological contributions to the literature. Substantively, we examine the issue of the choice of channel assortments by consumers across a variety of product categories. We believe this is an important question and one that has not been examined earlier. From a methodological point of view, our model adds to earlier work by specifying the utility of an assortment as a sum of the deterministic and stochastic components of the utilities of its members. This contrasts with previous research where only the deterministic components of the utilities of the component brands of an assortment are added and the relationships between their random components are not accounted for.We calibrate the model on data regarding the format choices of households. In order to control for potentially similar format preferences across purchases of different categories we specify the model to allow for correlation between format preferences over the choice history of each household. Our results suggest that there are four segments of consumers that differ in their preference for different types of formats.     

The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis

Ethical concerns of Internet users continue to rise. Accordingly, several scholars have called for systematic empirical research to address these issues. This study examines the conceptualization and measurement of consumers’ perceptions regarding the ethics of online retailers (CPEOR). Also, this research represents a first step into the analysis of the relationship between CPEOR, consumers’ general Internet expertise and reported positive word of mouth (WOM). Results, from a convenience sample of 357 online shoppers, suggest that CPEOR can be operationalized as a second-order construct composed of four dimensions: security, privacy, fulfillment, and non-deception. Our findings also indicate that consumers’ general Internet expertise significantly improves CPEOR and CPEOR are strongly predictive of consumers’ WOM. Managerial and research implications are offered.     

论发展我国旅游纪念品的重要意义

旅游纪念品是特色旅游商品。发展旅游纪念品 ,对于培育新的旅游经济增长点 ,提高宏观经济效益 ;增加就地出口创汇 ;满足旅游者需求 ,形成产业资源 ;促进产业结构调整 ;发挥我国旅游资源的独特优势 ,形成优势产业都具有重要意义。     

跨境电子商务物流配送现状及发展趋势分析

本文通过对进口跨境电子商务"网购免税""直购进口"的物流配送进行分析,从境外货物采购组织、物流配送等方面进行了比较,分析了两种模式的优缺点和适用对象,指出规范物流转运流程,提高信息化程度、扩展保税物流中心的服务功能是发展方向。     

网购供应链的低碳决策模型及其应用

文章基于定量研究和典型算例,针对网购供应链的低碳运作积极性不高的问题,对网购供应链的低碳决策问题进行了分析。通过考虑网购者的低碳意识对供应链需求函数进行了改进,在此基础上,根据网购供应链是否考虑碳信息发布成本,构建了两类决策模型,最后对模型及其应用进行了分析。文章研究得出以下结论：当网购供应链的初始低碳水平高于低碳标准时,网店及其供应商进行低碳运作的积极性就高;当网购供应链的初始低碳水平低于低碳标准时,考虑碳信息发布成本进行决策更有利于提高网购者的低碳意识,从而促进网购供应链进行低碳运作;同时,在网购者的低碳意识影响下,网购供应链是否进行碳信息发布,主要是与其的初始低碳水平有关。该结论为网购供应链进行低碳运营提供了决策依据。     

The fashion‐conscious behaviours of mature female consumers

Under‐appreciation of mature consumers as a numerous and comparatively wealthy market segment has resulted in not only lost revenues for business, but also lost consumption and service opportunities for the elderly. In response to expressed needs for more research into actual and desired consumption by older consumers, this study examined the apparel and shopping preferences of mature women in America. Independent living residents were surveyed concerning fashion consciousness, fashion information sources and shopping behaviours. Young and mature consumers’ reactions to female apparel ensembles were compared. Mature subjects purchased apparel for pleasure or need, but less for conformity. Decisions were influenced more by fit and comfort than by fashion, despite suggestions that dressing stylishly was important. New fashions were encountered via catalogue illustrations, social gatherings and window displays. Subjects high in fashion consciousness had greater financial and social involvement with fashion, greater chronological‐to‐cognitive age differences and larger clothing budgets. Young and mature consumers’ responses to apparel illustrations differed significantly. As the mature market expands, attention to age‐divergent definitions of fashion (such as those based upon admiration of comfort) will determine the success of apparel businesses. Assessment of cognitive age will facilitate identification of those mature consumers most predisposed toward fashion consumption.