Gender Matters in Hospitality (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

This article is a review paper, which examines the place of gender in hospitality research and education and discusses the significance of hospitality for women's employment and entrepreneurship opportunities. The paper’s main purpose, however, is to speculate on the future of hospitality gender research and women’s employment prospects in the industry. It suggests that, despite the emergence of gender perspectives in hospitality research and the recent rise of popular feminism in response to high-profile sexual harassment cases and a well-publicised gender pay gap, gender still does not occupy mainstream territory in the field. The paper stresses the continued missed opportunities of neglecting female talent and calls on female and male leaders to shape a gender-just future in hospitality study and practice by mentoring and holding hierarchies to account. The paper identifies AI and robotics and sexual exploitation and harassment as two areas in which hospitality gender scholars could lead scholarship and policy debates on gendered human experiences.     

A review of empirical research on interorganizational relations in tourism

During the last few decades, a growing body of literature has been produced on various aspects of interorganizational relations (IOR) in tourism. This paper provides a review of that literature. The findings are based on a review of 269 empirical papers published in 37 tourism journals between 1989 and the first quarter of 2017. The review identifies six main research themes relating to relationship formation, structure and activities, governance, maintenance, outcomes, and evolution. Based on the insights from this review, an organizing framework for research on IOR in tourism is developed and four opportunities for advancing research on IOR in tourism are proposed relating to the pursuit of causal inference, supply networks as a unit of analysis, quantifying outcomes of IOR in tourism, and addressing marginalized topics.     

基于规制环境变化的企业战略研究

规制环境对于战略的影响是客观存在的,然而这种影响机制并没有在相关研究中得到确认.文章在揭示现有理论与实践误区的基础上,开发出基于规制环境变化的战略转型理论框架并提出相应假设.然后运用来自企业的实际数据,验证了规制环境对企业战略转型的影响机制和影响程度,并揭示企业资源在这种影响机制中的缓冲效应.     

从建构主义真实性看文学资源的旅游开发——以界首镇“汪曾祺水乡风俗园”项目策划为例

真实性是现代旅游中的重要概念.本文对比了学术界有关真实性的4种理论,认为兼顾旅游客体和旅游体验真实性的建构主义真实性理论符合文学资源亦真亦幻的特点,适宜作为文学资源旅游开发的基础,并以高邮界首镇汪曾祺水乡风俗因项目策划为例,说明基于建构主义真实性理论的文学资源旅游开发流程.     

饭店人才环境评价指标体系研究

饭店人才流动率高有多方面原因,其中一个重要原因是饭店企业的人才环境不尽如人意。本文对饭店人才发展的先决条件——人才环境进行了研究,根据ERG理论将饭店人才环境确定为基础环境、主导环境、驱动环境3项一级指标,利用德尔菲法确定了14项二级指标,并通过运用层次分析法,借助相关计算机统计软件,对测评指标的权重进行确定,构建了饭店人才环境评价指标体系。     

“双二元短缺约束”下中国经济的阶段性特征

2005年以后,中国结束了长达50多年的短缺经济,进入产能过剩与资源约束为主的新短缺经济阶段,主要体现为＂生产资料与生活资料生产能力双过剩＂和＂资源性生产要素与基础设施、公共服务供给双短缺＂并存。1978年改革开放以后,中国经济经历了一个从短缺经济——后短缺经济——新短缺经济的演化过程。第一,1978-1996年,短缺经济阶段,主要表现为生产资料和生活资料的双短缺;第二,1996-2005年,后短缺阶段,主要表现为生活资料基本过剩,而生产资料存在短缺和不足;第三,2005年以后,新短缺经济阶段,主要表现为生产资料和生活资料的＂双过剩＂,资源约束与市场约束＂双约束＂逐渐成为我国经济发展的主要制约性因素。     

古村落居民地方依恋与资源保护态度的关系——以西递、宏村、南屏为例

本文以皖南的西递、宏村和南屏等3个古村落为例,设计量表测量了古村落居民的地方依恋,通过构建结构方程模型探讨了居民地方依恋与其资源保护态度的关系。研究结果表明：（1）古村落居民的地方依恋由地方依赖（ξ）和地方认同（η1）两个维度构成;（2）地方依赖（ξ）对地方认同（η1）有显著的正向影响（γ11=0．87,t=13．13）;（3）地方依赖（ξ）和地方认同（η1）对居民的资源保护态度（η2）有显著的正向影响（γ21=0．57,t=9．85;β21=0．66,t=10．20）;（4）地方依赖（ξ）主要是通过地方认同（η1）影响居民的资源保护态度（η2）,地方认同在其中起着中介作用（γ21直播=0．26,t=1．69;γ21间接=0．36,t=2．79）。本文的研究对古村落的资源保护以及古村落居住新区的建设有一定的现实指导和借鉴意义。     

Generational differences: An examination of work values and generational gaps in the hospitality workforce

The purpose of this study is to identify generational differences and similarities among hospitality employees and managers in order to develop leadership strategies and management styles that can be utilized to increase employee morale and productivity while enhancing recruitment and retention rates of highly qualified workers. Data for this study were collected through a series of in-depth focus group discussions. Findings indicated significant generational differences in world views, attitudes toward authority and perspectives on work. Findings suggested the Baby Boomers respect authority and hierarchy, while the Generation X-ers (Gen X-ers) rebel against authority. Findings also suggested while Baby Boomers live to work, Gen X-ers work to live. The Baby Boomers are willing to wait their turn for promotions and rewards, and are very loyal. On the other hand, Gen X-ers expect immediate recognition through title, praise, promotion, and pay. They also want a life outside of work—they are not likely to sacrifice theirs for the company. The Millennial Generation believes in collective action, with optimism of the future, and trust in centralized authority. They like teamwork, showing a strong will to get things done with a great spirit.     

The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels

This study examined the structural relationships among three different dimensions of workplace stressors (customer-related stressor, CRS; work environment-related stressor, WERS; job-related stressor, JRS), negative affectivity (NA), emotional exhaustion (EE), and the negative effect of that strain on customer orientation (CO) in the context of the emotional labor (EL) of frontline employees in the hotel industry. Data were collected from self-administrated questionnaires distributed among frontline employees in room and F&B divisions in Korean deluxe tourist hotels, where EL is intense. The results of the structural equation analysis indicated a positive association between all three workplace stressors and NA and between NA and EE. There was also a relationship in the opposite direction with EE and CO, as hypothesized. The moderating effect of organizational level on the workplace stressors–NA relationships was also confirmed. In addition, in an alternative model, we found that NA partially mediates the relationship between JRS and EE; whereas, NA fully mediates the relationships between CRS/WERS and EE. Practical implications are discussed in detail and limitations of the study and future research directions are also suggested.     

Assessment of the Partnership Quality between Travel Agencies and Health Care Organizations on the International Medical Tourism Market in Taiwan

The medical tourism literature lacks insight into related issues of these types of partnerships. Those that integrate multiple perspectives into one research framework are especially rare. This study evaluated and compared the influence of external environment uncertainty, trust, and resource dependence perspectives on the quality of interorganizational partnerships in the international medical tourism market and quantified these elements using external environment uncertainty assessment on the international medical tourism development. The research sample was based on a survey from 161 travel agency managers in Taiwan. This study found that external environment uncertainty has direct negative impact on trust and resource dependence has a positive influence on interorganizational partnership. Moreover, trust has a significant impact on partnership quality while resource dependence does not. Therefore, medical travel agents should extend their network of trustworthy health care organization partners in order to improve performance, decrease their self-risk, collect information, and avoid missed opportunities.