当法国管理理念碰到中国文化——企业中的权威观

本项研究通过对一家法国跨国集团在其中国子公司实施集团管理战略,推行集团管理模式的实践活动进行考察,来试图弄清楚这家法国跨国集团有关权力行使的管理理念和模式,是怎样影响中国员工的行为的。通过质化的跨文化比较研究,探讨中法不同文化下的权威观。最终得出对一种管理文化的研究,不是用那些抽象、绝对意义上的,看似＂普遍＂的理念为之定性、归类,而应该主要考察这些理念是如何在特定的文化背景中被解读,如何在其共同生活和工作的方式中被赋予实际意义的,这样才有助于实现对管理实践的改进的结论。     

私营企业管理制度化需重视配套保障制度的建设

中小私营企业飞速发展与制度缺失之间的矛盾,使得企业的管理日趋无序化,面对企业的内外压力,很多企业加快了制度化的步伐,可是在制度化过程中,仅仅关注基础制度,忽视了保障基础制度生存的辅助制度的建设,使得制度化过程中建立起来的基础制度形同虚设。文章分析了保障制度存在的必要性,同时给出了保障制度建设的具体做法。     

组织人力资源管理部门设置实证研究——基于北京市的非随机抽样调查

组织人力资源管理部门的重要性虽然日益得到认可,但是否独立设置人力资源管理部门却缺乏实证性研究。通过对调查问卷的分析,发现近80%的组织独立设置了人力资源管理部门。再通过进一步的计量分析,发现一个组织是否独立设置人力资源管理部门与其人员规模和从事人力资源管理工作人数具有顺序效应,并进而构建了人力资源管理部门设置的二值Logistic回归模型     

Care management to improve retail customers' and employees’ satisfaction

In retailing, ongoing management is needed to avoid compromising customer relationships and organizational performance because of consumers' or employees' dysfunctional behavior. This paper contributes to understanding how care management strategies can improve in-store experiences for customers and employees by adapting the Chronic Care Management (CCM) theory to retailing. Across two studies, one on customers (Study 1) and one on retail employees (Study 2) we show that empowerment reduces dysfunctional behavior, enhancing satisfaction. Furthermore, we demonstrate that customers' and employees’ emotional bond with the retailer (i.e., store attachment) moderates the relationship between dysfunctional behavior and satisfaction, buffering dissatisfaction from dysfunctional behavior.     

When push comes to shove: How coach versus student athlete misconduct affects event attendance intentions

Though onand off-the-field misconduct is common among U.S. college athletic programs, little is known regarding the ramifications that may result. Drawing on social learning theory, the current research suggests consumers intentions (e.g., likelihood of attending a game) differ depending on violator's team role. Across one qualitative and five experimental studies, we demonstrate that consumers' intentions are influenced by violator's team role, such that likelihood of attending a game is lower when a coach (vs. student athlete) misbehaves, an effect driven by evaluation of the academic institution. This effect is robust across both winning and losing records and moderated by perceived fairness of the university's actions toward the violator.     

Is the system reliability profitable for retailing and consumer service of a dynamical system under cross-price elasticity of demand?

Retailing strategy is one of the most crucial factors for industries. A proper retailing strategy can help to enhance consumer service and increase the industry's profit. An improved approach to retailing is suggested in this research to deliver superior customer service while maximizing profits in a dynamic system. The study analyzes a retailing strategy for a demand with cross-price elasticity upon the retail price. A product's cross-price elasticity and the system reliability are critical factors in retailing. Understanding the cross-price elasticity of demand between products helps retailers to make pricing decisions that maximize profits by maintaining demand. Imperfect products are produced due to an imperfect production system. The imperfect ones must be adjusted with some costs to make them perfect for better retailing. The system failure rate is crucial for retailing under cross-price elasticity of demand patterns. Production system reliability, cross-price elasticity of demand, and consumer service are all essential factors that can impact a company's success in the market. The production rate is considered time- and system failure rate-dependent. Contradictory to the literature, a dynamical system is proposed for improved retail management, which is solved using the Euler-Lagrange theory. Finally, one can achieve the expected maximum profit for this retail system with optimum selling prices for different products by reducing the system failure rate. Some numerical illustrations with graphical representations are provided to validate the current study. Numerical examples show that applying cross-price elasticity of demand for more than two identical products provides 35% more profit for the retail industry than a single type of product.     

Is online-to-offline customer care support essential for consumer service?

Customer satisfaction is the main pillar for convenient and profitable retailing. The retail sector continuously tried to develop new strategies to improve consumer satisfaction. It is impossible to provide each service directly to the consumer by the retailer. In this direction, the retailer establishes customer care to provide the best service to consumers. Consumer care can provide promotional or prevention services, increasing the consumer's satisfaction level. This study is developed to show the impact of retailers' customer care service for an offline-to-online retailing strategy. The demand is consumer support, advertisement, and selling price dependent. For maintaining consumer service, some free home delivery policies are offered, when consumers ordered more than a certain percentage of the amount. Finally, the total profit of this O2O retailing system is calculated by the classical optimization technique. Some special cases are discussed in the numerical section to prove the impact of customer care services. Numerical results prove that customer care support enhances the profit by 48.20%, whereas investment in the advertisement and home delivery strategy helps the retail industry to earn 44.80% and 16.74% more profit, respectively. Finally, from this study, it is clear that customer care activities are essential to increase the profit of the retailing sector.     

Credit gaps as banking crisis predictors: A different tune for middle- and low-income countries

The aim of this paper is to assess the quality of credit-based variables as early warning indicators of systemic banking crises. The existing literature focuses mainly on developed economies and shows that the best performing indicator is the credit-to-GDP gap computed via one-sided HP filter (the so-called Basel credit gap). The empirical evidence legitimates the use of the credit-to-GDP gap as a key indicator in macro-prudential banking regulation, i.e., in the determination of the countercyclical capital buffer. We take advantage of a new database on bank credit series and credit gaps covering more than 160 countries (Bouvatier, Delatte and Rehault, 2022) to focus specifically on middle- and low-income countries. Our findings suggest that the credit-to-GDP gap remains the single best performing indicator regarding the high-income group while the same does not hold for middle- and low-income countries. This result highlights that a one-size-fits-all approach is not relevant in the design of the operational framework of the countercyclical capital buffer. Further, we show that the credit gap turns to be a fair banking crises predictor when the financial development, captured by the trend’s value in credit-to-GDP ratio, exceeds 20%.     

Promoting remote workers' psychological health: Effective management practices during the COVID-19 crisis

The aim of this study was to identify specific management practices that promote the psychological health of remote workers in the context of the COVID-19 crisis. A two-round Delphi study was conducted among 28 teleworkers and 22 managers. A list of 60 specific management practices was presented and participants had to identify whether each one could be used in the current remote working context and, if so, how useful it was to promote psychological health at work. Results indicate that most specific management practices usually used in a face-to-face setting can also be used in a remote context (85%). Practices that show consideration, establishing work structure, and allowing flexibility were also identified as the most useful to promote remote workers' psychological health during the pandemic. This study contributes to the advancement of knowledge about specific management practices, remote working, and crisis management. It also suggests specific practices that managers can adopt to promote the psychological health of their employees during a period of crisis, even while managing from a distance.