权变激励:让激励更有效

如何有效激励,不仅是管理学和经济学领域研究的热点问题之一,也是管理实践活动的本质所在。然而,现实中激励并非总是有效。权变激励观针对情境的多样性、主体的特殊性和社会的复杂性,从动态的、多维的视角切入激励系统各要素,寻找激励结构中的各种最佳匹配关系,通过对激励过程的权变分析使激励结构化、模型化及至科学化,从而优化激励过程,提高激励有效性。     

Hotel property performance: The role of strategic management accounting

In the current study, we contend that to enhance their competitiveness and performance, hotel properties need to develop and implement internal policies and procedures such as strategic management accounting that are consistent with their business strategies and account for changing competitive demands. We employ a sample composed of 80 hotel properties to investigate the key precursor of hotel property strategic management accounting use and its impact on hotel property customer and financial performance. The results highlight that market orientation business strategy is a key determinant of hotel property strategic management accounting use and illuminate the mediating influence of hotel property strategic management accounting use and hotel property customer performance on the relationship between hotel property market orientation business strategy use and hotel property financial performance. Recommendations are provided for both researchers and hotel managers concerning their future study of, or use of, strategic management accounting.     

Randomized Response, Statistical Disclosure Control and Misclassificatio: a Review

This paper discusses analysis of categorical data which have been misclassified and where misclassification probabilities are known. Fields where this kind of misclassification occurs are randomized response, statistical disclosure control, and classification with known sensitivity and specificity. Estimates of true frequencies are given, and adjustments to the odds ratio are discussed. Moment estimates and maximum Likelihood estimates are compared and it is proved that they are the same in the interior of the parameter space. Since moment estimators are regularly outside the parameter space, special attention is paid to the possibility of boundary solutions. An example is given.     

Asymptotic confidence intervals for the effect of closing an area upon the number of birds' nests

Abstract  The methodological discussion in D e R oos -S chaafsma (1981) Section 6 is continued by proposing asymptotic methods as a substitute for laborious confidence interval computations.     

Managing Complaints to Improve Customer Profitability

In this study, the authors aim to understand whether, to what extent, and under what circumstances, organizational responses to customer complaints improve customer profitability. To do so, they build upon the congruence approach and propose a contingency framework in which the effectiveness of three organizational responses to customer complaints (timeliness, compensation and communications) in improving customer profitability is contingent upon the strength of the relationship and the type of failure. The framework is tested empirically in the financial services industry applying latent class techniques to longitudinal data for a sample of complaining customers. The results reveal that: (1) different complaint-handling initiatives affect customer profitability differently for each of the four segments of complaining customers that are obtained; (2) these heterogeneous responses to complaint handling are explained by differences in the orientation of the relationship and in the failure context; and (3) complaint-handling initiatives are more (less) effective at improving customer profitability when the benefits they offer strongly (poorly) match the benefits sought by customers in each segment to recover from the failure. These results contribute to a better theoretical understanding of customers’ heterogeneous responses to complaint handling and offer managerial recommendations to allocate marketing resources across alternative complaint-handling strategies to improve profitability.     

When should a leader be directive or empowering? How to develop your own situational theory of leadership

A situational theory of leadership attempts to match a particular leadership style or type to specific external circumstances. The general idea is that one type of leadership will be effective in one situation, but a different type of leadership will be effective in another situation. Historically, situational theories of leadership have been too abstract to apply to specific situations. Nevertheless, the concept of situational leadership retains considerable intuitive appeal. In this article we draw on our previous research about situational leadership during resuscitation in a trauma center, in order to derive a general strategy of how a leader can best develop his or her own personal theory of leadership which best works for their unique circumstances. The core of the strategic approach involves: (1) defining goals for a specific situation, (2) defining potential leadership types, (3) identifying situational conditions, (4) matching a leadership style to the particular situation, and (5) determining how the match between leadership style and situation will be made. The medical trauma center we profile provided an interesting example of how leaders considered elements of the situation to guide their own leadership.     

Tests in contingency tables as regression tests

Applied researchers often use tests based on contingency tables, especially in preliminary data analysis and diagnostic testing. We show that many such tests may be alternatively implemented by testing for coefficient restrictions in linear regression systems.     

Ownership structure, contingent-fit, and business-unit performance: A research model and empirical evidence

This study investigates the influence of contingent-fit on the relationship between ownership structure and business-unit performance. We predict that contingent-fit between business strategy and its contextual variables will have a positive relationship with business-unit performance. We also predict that widely-held companies will perform better than their closely-held counterparts but that the magnitude of the performance differential will decrease with the increasing level of contingent-fit.Overall, the results are consistent with our predictions. We found that contingent-fit is positively related to business-unit performance and widely-held business-units perform better than their closely-held counterparts. The performance advantage, however, was mitigated by the level of contingent-fit.     

Investigating the effects of economies of scope on firms’ pricing behavior: Empirical evidence from the US domestic airline industry

This study investigates to what extent cross-product (belly cargo) output affects (passenger ticket) prices in the US domestic airline industry. The empirical analysis indicates that greater cargo volumes generally result in lower air fares, presumably as a result of the airlines’ realization of economies of scope. This magnitude of this price effect, however, depends on certain firm and route market characteristics. The findings of this study add to extant research on economies of scope, multi-product yield management and airline pricing and provide important insights for policy makers and airline managers alike.     

Identification model development for proactive response on irregular operations (IROPs)

The demand for air transportation service in Korea has been increasing rapidly, while the airport operation system has become even further advanced and complex. Accordingly, concerns regarding negative ripple effects, such as damage caused by flight delays or cancellations due to irregular operations (IROPs) of airports, have been amplifying. The IROPs is being newly defined, and guidelines for establishing a response system are being proposed in the U.S. and the U.K. However, studies in relation to preemptive and predictive responses aimed at minimizing the negative impacts, such as to analyze ripple effects generated after an incident, have not been sufficiently conducted. Accordingly, this study was conducted to analyze the ripple effects of IROPs according to severity and duration time, and to thus suggest a methodology to enable predictive response. The situation of IROPs was simulated and analyzed using the tower log data of 2015 from Jeju International Airport (CJU), Gimpo International Airport (GMP), and Gimhae International Airport (PUS) in Korea. The five-level classification for IROPs was then suggested using the K-means algorithm. The methodology suggested was verified for applicability to actual airport operation through scenario analysis. It is expected to serve as a framework for establishing the quantitative standards for goal setting with which airport operators solve the situation of IROPs.