论服务性企业的内部信息流管理——从服务质量管理角度

不同类型的服务性企业，其产品的种类、顾客化程度、顾客参与性程度和劳动密集程度等特征各有不同，但由于服务产品的某些共同特性，形成了企业内部信息流管理的共同规律。也决定了服务性企业内部信息流管理的必然性和特殊性。企业的信息流管理是企业加强顾客和企业之间以及企业各部门之间沟通的重要基石。掌握信息流管理原理，应对顾客意见，保持信息的容易获得性、流转顺畅性、对改变的自适应性和信息反馈机制，对不断提高服务质量、提高顾客满意度至关重要。     

中部小城市城市经营模式与策略探讨——以湖南省永州市零陵区为例

在城市经营浪潮的背景下,零陵区作为我国中部地区一个落后的小城市进行城市经营的必要性;借鉴全国其他城市经营的经验,探讨该市经营的模式;指出零陵应当建设服务型政府,走以产业培育为主的城市经营道路;提出了零陵进行城市经营的具体措施以及在城市经营过程中应注意的问题。     

Research on principal-agency of stockholders and managers under asymmetric information condition

In modem enterprises, a separation of the right of ownership and management results in asymmetric information problems between stockholders and managers. In conditions of principal-agency relationship, the game behaviors between principle and agency within enterprises are impacted by asymmetric information. This study discusses the game behaviors between stockholders and managers by using information economic theories from the perspective of asymmetric information. Based on the model of the principal-agency relationship between stockholders and managers, our research uses quantitative analysis to reveal how to achieve maximum profit expected of stockholders through an incomplete contract, under asymmetric information condition.     

国有资产管理体系的改革与新体制的建立

改革传统的国有资产管理体制,探索有效的国有资产实现形式,是增强国有经济竞争力,深化经济体制改革的重要课题。本文从我国国有资产管理体制改革的历史背景出发,分析了我国现有国有资产管理体系中存在的主要弊端和问题,对建立和完善国有资产管理体制的改革思路和新举措进行了     

迎接知识经济时代 实现财务管理创新

随着知识经济的日益发展,尤其是我国改企建制工作的广泛推行和进一步深化,勘察设计企业为了能更好地应对市场竞争的挑战,其日常运作的各项工作就需要有所改进。而作为企业管理的核心,财务管理则需要密切配合企业改制工作的整体部署,进行相应的创新。本文结合勘察设计企业的实际情况,谈谈实现财务管理创新的几点思路。     

Planning food services for a campus setting

Providing appropriate food services in a campus setting is increasingly important due to more demanding customers and because clients have less time to go off-campus when they need to eat. Using a university campus as an example, this research looks at customer satisfaction with existing food services and explores various methods for determining where to locate new facilities. This campus currently has great needs for additional food services, and it is shown clearly where additional food services are required. Also, the methods used are compared in terms of their effectiveness in finding the solution.     

Use of Statistics in the Monetary Policy of the Czech National Bank: The Case of a Country in Transition

In the presented text the authors judge the importance of statistics in the monetary policy of the Czech National Bank (CNB) over the course of the economic transformation process, with particular consideration of changing statistical needs and the possibilities and limits of statistical data exploitation in the monetary analyses. The importance of statistics lies on the level of collection and processing of statistical information and on the level of use of statistical methods to analyse data. Since the start of the 1990s the requirements for statistics were significantly influenced by monetary policy. In the period 1990–1997, monetary targeting was the primary influential factor. Since 1998, the monetary policy is influenced by inflation targeting. Statistical priorities switched from monetary data to economy and financial market data. Much progress has been made in the use of statistical methods for analysing data. Statistics available at present cover the CNB's standard monetary-policy requirements and are on par with those in developed countries. Its further development will reflect the standard changes taking place in the more advanced countries.     

企业评价创新——从绩效评估到基于战略聚焦的价值管理

新经济时代的企业环境促使企业管理战略发生了巨大变化,同时又为企业组织与运营模式的创新提供了先进手段。在这种环境下,传统绩效评价模式呈现出诸多方面的缺陷和不适,因此必然要求相应的改变。本文分析了企业绩效评价的研究现状,探讨绩效管理的发展趋势,最后就两种面向战略聚焦的价值管理模式进行评述。     

对企业价值链数字化管理的探讨

新的竞争环境催生价值链管理一新的管理模式,而价值链管理离不开信息技术的支持。本文探讨了实施价值链数字化管理的意义及实施方案,阐明了企业的实施策略。     

新古典经济学假设与组织理论

通过对新古典经济学假设的分析 ,证明组织的充分存在理由 :组织是经济人实现其目标的手段 ,组织理论应该成为新古典经济学假设的前提。首先 ,对新古典经济学假设进行全面分析并找出其不足。其次 ,分析组织存在的意义以及组织理论对新古典经济学假设的支撑和前提作用。