浅谈山西煤炭市场营销策略

我国已经加入WTO，企业所面临的营销环境发生了深刻的变化。为此，山西煤炭企业必须不断调整营销观念、加强品牌管理、创新营销模式，同时加强营销队伍的建设，并做好市场调研工作。只有这样才能在国际市场竞争中立于不败之地。     

中国区域经济差距研究综述

近年来中国东、中、西部地区经济差距有逐渐扩大的趋势,再次引起了政府和学术界的关注。中央在十八大明确提出要实施全国经济协调发展战略,让不同地区的人民都能实现中国梦。实现中国梦的第一前提是公平。而区域差距的扩大显然有违公平原则,在这个大背景下,缩小区域差距便成为中国当前时期一个亟待解决的艰巨任务。参考大量国内外研究区域经济差距的重要文献,按照逐步深入的顺序,从区域经济差距的研究方法到中国区域差距度量和变化趋势,再到中国区域经济差距的成因和对策,依次进行概括总结,并进行了相关评述,提出了一个缩小区域差距的新思路,作为下一步研究的重点方向。     

When Ethical Transgressions of Customers Have Beneficial Long-Term Effects in Retailing: An Empirical Investigation

The conventional wisdom, grounded in deontological ethics, is that retailers should extinguish unethical customer behavior. However, there exists an opposing teleological view that unethical behavior may be tolerated if its ultimate consequences are beneficial for all stakeholders. This is supported by a survey of retail managers conducted by the authors that revealed over 80% of the respondents are inclined to tolerate unethical customers whose actions have beneficial effects. The primary goal of this research is to investigate the boundaries of this teleological perspective, that is, whether ethical transgressions that appear to have negative short-term consequences for the retailer and other ethical customers can have beneficial longer-term consequences for all parties. We examine this question empirically with a longitudinal dataset, covering seventy weeks and over 48,000 accounts, from a popular Swiss online retailer. We focus on increased revenues and customer engagement as the benefit for the retailer. Our results show that customers registering multiple accounts in violation of the retailer’s policy comprise fewer than 11.5% of accounts, yet generate more than 27.6% of the retailer’s revenue. Specifically, their behavior leads to higher retailer revenues and greater engagement by other customers in the long-run. We discuss the implications of this insight for retailing managers as well as scholars.     

Reassessing marketing boards as hybrid arrangements: evidence from Canadian experiences

In this article, we reassess the role of marketing boards and similar arrangements that have played an important role in numerous agro‐food sectors of developed countries over almost a century. Referring to transaction cost economics and to more recent contributions on the allocation of decision and property rights, we interpret these arrangements as hybrid modes of governance. We hypothesize that uncertainty is the leading force pushing toward these organizational solutions and we explore forms of uncertainty at stake and their impact in shaping various types of hybrids. We also explore the role of institutional embeddedness in providing marketing boards and the like their legitimacy. Using numerous examples from Canadian marketing boards, we discuss the benefits and point out flaws of these arrangements. We conclude on the need to assess comparatively the role of these solutions with respect to, for example, a system of bilateral contracts.     

“Step into the Real Texas”: Associating and claiming state narrative in advertising and tourism brochures

Texas is one of the most popular states for tourists. Using quantitative and primarily qualitative methods, we analyzed how marketers of small cities and towns associate their place to four central components of the Texas state narrative – the flag, official and unofficial symbols, territory, and social–historical mythology – in advertising and tourism brochures in the years 2008–2010. We discovered that in parallel to the overuse of the “associating to well-known brand/narrative” strategy, marketers also invest efforts toward claiming the narrative. Thus our second goal was to discover which techniques were used in order to claim the state narrative. Using the state of Texas as an example may provide a test case for typology, associating and claiming state narratives in promotional materials.     

The managed heart: The structural analysis of the stressor–strain relationship and customer orientation among emotional labor workers in Korean hotels

This study examined the structural relationships among three different dimensions of workplace stressors (customer-related stressor, CRS; work environment-related stressor, WERS; job-related stressor, JRS), negative affectivity (NA), emotional exhaustion (EE), and the negative effect of that strain on customer orientation (CO) in the context of the emotional labor (EL) of frontline employees in the hotel industry. Data were collected from self-administrated questionnaires distributed among frontline employees in room and F&B divisions in Korean deluxe tourist hotels, where EL is intense. The results of the structural equation analysis indicated a positive association between all three workplace stressors and NA and between NA and EE. There was also a relationship in the opposite direction with EE and CO, as hypothesized. The moderating effect of organizational level on the workplace stressors–NA relationships was also confirmed. In addition, in an alternative model, we found that NA partially mediates the relationship between JRS and EE; whereas, NA fully mediates the relationships between CRS/WERS and EE. Practical implications are discussed in detail and limitations of the study and future research directions are also suggested.     

中国关系营销视角下的第三方物流企业营销策略

中国关系营销是中国人际关系活动向市场活动或经济活动渗透的一种自然取向.将中国特殊的人际关系用于商业活动,对于解决关系营销的操作性问题具有重要作用.中国关系文化中存在关系营销的因素,但基于中国文化的关系营销与西方关系营销存在差异.通过对中国第三方物流企业开展关系营销的影响因素及现状的分析,提出在中国特殊的关系背景下第三方物流企业的营销策略.     

电子政府评价体系评述

在综述当前最有影响的三大电子政府评价项目的评价方法与评价体系的基础上,评述了基于网站的、单维度的电子政府评价方法存在的问题与缺陷。从电子政府的本质出发,提出电子政府的评价应从多维度、多层面进行深入考察,真实体现电子政府对公民、企业和政府自身带来的益处。     

社交网站中网络口碑对消费者团购意愿的影响——考虑品牌信任的中介作用

分析了社交网站中的网络口碑对消费者团购意愿的影响,并探讨了品牌信任对上述影响的中介作用。基于对304位有网络团购经验的高校学生的深度访谈和问卷调查,运用因子分析、相关分析以及结构方程模型等方法,对相关假设进行了实证分析。结果表明:社交网站网络口碑的数量、质量和时效性与消费者团购意愿之间存在显著、正向且直接的影响关系,品牌信任在二者之间发挥部分中介效应。     

战略营销的理论内涵及在我国的应用问题分析

战略营销是二十世纪八十年代以来市场营销学科中的一个重要研究领域,它是适应企业外部环境变化的结果。战略营销是市场竞争的必然选择。与传统的战术营销相比,战略营销更注重营销活动的整体性和全局性以及长期效果,注重经营环境分析和竞争导向,强调营销组合和要素的整合。我国多数企业没有以长期发展的战略思想作指导,其经营活动缺乏长远的战略规划。竞争的压力要求我国企业必须用战略营销理论来指导企业的经营实践。