The role of HR practices in developing employee resilience: a case study from the Pakistani telecommunications sector

Abstract

There has been increasing interest in understanding the factors that contribute to the development of employee resilience. Despite such interest, there is a dearth of research examining the contributory role played by HR practices in enhancing employee resilience. Looking at the context of Pakistan’s telecommunications sector and deploying a qualitative methodology, this paper examines the impact of HR practices on employee resilience. The findings indicate that four key areas of HR practices – job design, information sharing and flow within an organisation, employee benefits (monetary as well as non-monetary), and employee development opportunities – enable the development of employee resilience. Consequently, the effective implementation of HR practices in these areas has been the key factor for the development of employee resilience.     

Is It a Few Days of Good Times and then Darkness Ensues? Long-Term Performance of an Industry after Broad Reforms and Privatisation

ABSTRACT

The long-run financial performances of privatised firms have rarely been investigated. This study examines the financial and operational performance within the Pakistani cement industry utilising two decades of post-privatisation data. Broadly speaking, regression analyses confirm that long-term positive impacts of reforms and privatisation on profitability, output and investment are uncertain. After controlling for firm, industry and economic factors, our estimates show that privatised firms initially improved their profitability but recorded a statistically significant decline over a longer period. The sale efficiency, capacity utilisation, and leverage indicators, however, improved over a considerably long post-ownership change period.     

EDITORIAL

ABSTRACT

Current research categorically studies two conceptually different but practically related concepts of product involvement level and demographic factors in the context of the relatively underresearched consumer base of Pakistan. It was established that the buying behavior of consumers is influenced by their gender, income level, and culture of respective cities where they reside and strongly moderated by the degree of involvement in a particular product category. Market segmentation on the basis of demographic factors and involvement level can lead to more precision in designing effective marketing strategies. In the current study, the authors also point out the sample biases that most previous studies in Pakistan exhibited. The focus of previous consumer behavior studies conducted in Pakistan was mostly metropolitan areas. The current study successfully gives evidence that to understand the intricacies of consumer behavior in a diversified society, the study sample should not be limited to metropolitan areas but should be extended to smaller cities and rural areas as well, because people in less commercially viable cities display different buying patterns. These findings are especially relevant for developing countries where there is great inequality in regional development.     

Struggling with social capital: Pakistani women micro entrepreneurs’ challenges in acquiring resources

Abstract

A crucial aspect of successful venturing is social capital. In contrast to traditional Western-oriented research where social capital is construed positively, we found that in the traditional, patriarchal society of Pakistan, social capital puts high restrictions on women micro entrepreneurs – where social capital prevents or slows venturing efforts. Results also show that although women do get some selective access to resources from family members, they are restricted by limited access to social capital outside of family members. As women entrepreneurs have the potential to play an important role in the development of any society, and especially so in developing countries, based on the insights derived from this qualitative study, we propose suggestions for further research on women micro entrepreneurs in non-Western contexts.     

Consumer acceptance of delivery drones in urban areas

The concept of drone usage for commercial purposes by retailers worldwide is still in its early stages, and unheard of in Pakistan. Moreover, research on consumer perceptions regarding commercial drones in Pakistan and around the world is very sparse. The purpose of this paper is to gauge the level of acceptability and concerns Pakistani consumers may have in accepting the drone delivery technology. This study offers new insights that retailers and delivery companies can use to penetrate target markets in early stages. The authors have executed a quantitative analysis through the means of a survey. A sample of middle‐ and upper class residents of two cities in Pakistan was selected on which purposive sampling technique was applied. A total of 307 responses were collected and these responses were analysed in SPSS. Various analysis techniques were applied including Cronbach’s alpha, the Pearson correlation analysis, regression analysis and cluster analysis. The results show that consumers in Pakistan perceive privacy issues as a primary concern in relation to drone delivery. The results also throw light on the profile of consumer segments that can be targeted by retailers who may desire to use the drone delivery technology in the near future. Using these findings, retailers using the drone delivery mechanism can address consumer’s fears and ambiguities. Retailers can resolve consumer concerns by designing pro‐privacy parameters in the initial service design stage and the infrastructure deployment of drones.     

The Dark Side of Political Society: Patronage and the Reproduction of Social Inequality

Development optimists in South Asia have argued that electoral politics and the reduced role of villages as centres of economic activity have largely put an end to exploitation by dominant castes. Although the political arrangements that have emerged out of these changes fall short of the idealized standards of civil society, various commentators have argued that they nevertheless benefit subordinate classes. Partha Chatterjee even argues that the ad hoc and extra‐legal nature of these political arrangements – which he terms ‘political society’ – actually serve popular enfranchisement better than the law‐bound activities of civil society, which he sees as captive to capital. On the basis of village ethnography from the Pakistani Punjab, I argue that political society is in fact integral to processes that dispossess people of their rights and to the reproduction of elite power. The paper illustrates how it is not the cold rationality of the state and the rule of law that disenfranchise subordinate classes, but their absence.     

LIBERATE TO LEARN: EDUCATION VOUCHERS IN PAKISTAN

This paper evaluates the impact of the education vouchers scheme in low‐income urban areas of Lahore, Pakistan. The research suggests that if poor children from illiterate families are supported to get good quality education, their performance is comparable with students from richer and educated backgrounds. The findings support the contention that vouchers expand access, increase parental choice and improve the quality of schooling.     

Remittances and Business Cycles: Comparison of South Asian Countries

ABSTRACT

South Asia is one of the world's principal remittance-receiving regions. This study examines the home and host business cycles of migrant remittance flows to the region. Employing the Structural Vector Autoregression (SVAR) technique, the remittance behaviour of the region's four main countries is compared. Remittances to India and Pakistan show a mainly acyclical behaviour with respect to the output of the four host regions, and a countercyclical behaviour with respect to home output. In contrast, remittances to the two smaller economies of Bangladesh and Sri Lanka are found to be mainly procyclical. The study shows that the macroeconomic remittance behaviour varies with respect to the importance of remittance flows in the home economy. Moreover, remittance behaviour seems to respond more to home economy specificities than to those of the different regions that host the migrants from the developing countries.     

Liberalisation,Financial Risk,and Formal Financial Participation in Pakistan: Hyperinflationary Microeconomic Responses to Moderate Volatility in a Developing Economy

With formal financial inclusion much lower than its neighbours, Pakistan has been the focus of intensive efforts to ‘bank’ the ‘unbanked’. Yet, after a drop in deposits in the wake of Pakistan’s 2008 crisis, deposits are still struggling to return to their mid-1990s’ levels. Focusing on distortions in the banking sector, the Central Bank attributes this to ‘crowding out’ amidst a steep rise in the propensity to consume. This study draws on extensive fieldwork, identifying heightened financial risk driven by multifaceted monetary instability since the liberalisation of the rupee and of Pakistani markets. It proposes that heightened monetary risk has translated into a broad-based shift out of the rupee akin to hyperinflationary responses, but revealed in relatively moderate monetary conditions. It argues that, exposed to global markets, national currency itself has become a risky asset, pushing store-of-value and transactional holdings into unconventional liquid assets. This suggests that monetary stability, expressed in the currency itself and in broader pricing patterns in the economy, is key to the uptake of financial intermediation. The issue at the root of disintermediation in Pakistan, it is argued, is less one of ‘crowding out’ than of disruption to the role of national currency as money itself.