提高产品质量管理 增强企业竞争力

随着经济社会的发展以及顾客对产品个性化的追求,产品质量越来越成为产品要素的重点,因此提高产品质量成为提高企业产品竞争力的有效手段。PDCA质量管理环为企业提供了可行的质量提升手段。本文对公司实施PDCA的过程和方法进行研究,分析表明,PDCA质量控制工作是一个循环往复的递升过程,对于企业不断提高产品质量将产生积极作用。     

企业成功实施TQM的影响因素分析

企业要成功地实施TQM,其中有很多的影响因素,如:是否进行ISO9000认证、企业规模、导入全面质量管理(Total quality management,TQM)的时间、对实施TQM目的的理解、高层管理者的重视程度与员工的参与程度、TQM是否能成为一种提高组织绩效的重要路径、企业的经营目标及对TQM作为一种战略问题的认识程度、培训、奖励、TQM导向的企业文化和人力资源管理体系构建等10方面。所以要对影响因素进行分析。     

知识环境下TQM及其实现

与标杆管理、质量认证、企业再造工程等新的管理方法相比,TQM仍有其不可替代的利用价值。知识环境中的企业TQM既沿袭了传统TQM的特点,又增添了新环境赋予的新特征。针对知识环境中的TQM,文章在阐述其持续改进、合作共赢、以顾客为焦点、以知识为基础、以员工素质提高为依托等新特征的基础上,提出并详细分析了实施TQM应该注意的5个关键点。文中的观点可以为企业在知识环境中更好地开展KQM提供借鉴。     

城市政府全面质量管理的主要理念

全面质量管理是以强调组织全员参与为基础的质量管理形式。城市政府实施全面质量管理必须自觉接受顾客满意、全员参与、全过程控制和持续改进四种理念的指导。     

Work unit incivility, job satisfaction, and total quality management among transportation employees

Survey results from 1381 employees working in a state department of transportation tested the idea that uncivil work environments bear undesirable consequences for job satisfaction and diminish the effectiveness of quality management practices. Results demonstrated that incivility does not have to be personally experienced to have deleterious effects, merely witnessed. Perceived workplace incivility was found to adversely affect job satisfaction and the effectiveness of quality programs aimed at teamwork, customer focus and continuous improvement, even after controlling for race, gender and prior experience of harassment. Managers are advised to broaden their consideration of incivility to include its effects on observers.     

The New View on Editing

Numerous evaluation and other studies show that the heavy cost of editing cannot be justified by quality improvement. It is necessary to replace the old paradigm-the more and tighter the checks and recontacts, the better the quality-by a new-focus the editing on identifying and collecting data on errors, problem areas, and error causes to provide a basis for a continuous improvement of the whole survey vehicle.
The corner stone of the new view on editing is that the entire set of the query edits should be designed meticulously, be focused on errors influencing the estimates, and be targeted on existing error types which can be identified by edits, and finally that the effects of the edits should be continuously evaluated by analysis of performance measures and other diagnostics, which the process should be designed to produce.
The paper is a short introduction to modern editing under the new view. It presents, also, some facts to the low efficiency of traditional editing, and explains it by giving a historical review of editing.     

Innovation in entrepreneurial organisations: A platform for contemporary management change and a value creator

PurposeThis article examines the significance of innovation to organisations following strategies of entrepreneurial orientation. In particular, the study looks at the significance innovation adds to the implementation of contemporary management control systems (MCSs) and to improved performance in these organisations.Design/methodology/approachA quantitative analysis was conducted based on a random sample of Australian manufacturing companies. A structural equation modelling approach was adopted to test the study hypotheses.FindingsResults suggest that innovation mediates the relationships between entrepreneurial strategy and each of participative budgeting, the balanced score card (BSC), total quality management (TQM), just in time (JIT), and organisational performance. The study does not indicate a significant relationship between entrepreneurial strategy and activity based costing (ABC), even when innovation is in place.Originality/valueThe study empirically tests the vital role of innovation in the organisational adaptive cycle to entrepreneurial strategies, described earlier by Miles and Snow (1978). Further, the study validates a multi-dimensional strategy model first suggested by Langfield-Smith (1997).     

当今市场经济下企业的全面质量管理研究

随着市场竞争的不断加剧和消费者需求的多样化、个性化程度越来越高,高收益已成为企业生存与发展的基石。如何提高企业的竞争力和市场占有率,将是每个企业努力追求的目标,其中一种策略就是通过质量来获取客户和占领市场。本文以全面质量管理给企业带来的竞争优势来阐述企业应如何提高绩效和顾客满意度。全面质量管理可以增强企业快速应变市场的能力,是促进企业形成核心竞争力的最有效途径,是企业获取利润的源泉。     

ISO 9000族标准与全面质量管理比较研究

ISO 9000族标准与全面质量管理(TQM)是世界质量管理发展史上的两个重要里程碑,它们既有联系又有区别。历史渊源不同,出现的年代亦有先后;理念基本相同,但解决质量问题的方式有所不同;在内涵上互有兼容,但适用的市场环境条件不同;都是开放的系统,但开放的程度不同。两者只有相互促进、结合,才是现代质量管理发展的必由之路。