运用TQM提高物流企业的服务质量

随着经济持续、快速的发展,物流企业正发挥着日益重要的作用,已成为国民经济的重要产业和经济发展的新增长点。如何提高物流企业的服务质量以增强企业的竞争力,就成为社会重点关注的问题。本文就如何运用全面质量管理(TQM)的理念和方法来提高物流企业的服务质量进行了论述,希望能够为提高物流企业的服务质量提供一定的借鉴。     

企业质量激励意义及其方式探讨

全球经济一体化导致的市场竞争日趋激烈,强调质量已不再是一种选择,而是一种必须,质量是企业的生命线,给予客户最满意的产品和服务,是企业赖以生存和发展的基石。然而,我国目前不少企业对质量的重视还不够,而作为质量管理重要部分的质量激励机制很少受到关注。本文在阐述了质量对于企业的重要性之后,试图对质量激励的意义及其方式进行一次探讨。     

Strategy Implementation and Quality Improvement Process

Abstract

This paper discusses the potential research problems by defining quality improvement areas in relation to the process of the strategic decisions. The strategic decision making process and the quality improvement process were reviewed and conceptual linkage between them was examined in comparison and complement perspectives. And, research implications were suggested.     

企业绿色质量管理研究

基于可持续发展的战略要求,为满足日益增长的绿色消费需求,以及提高企业可持续竞争力,提出了企业绿色质量管理的含义,分析其形成机理和特征。针对绿色质量管理和全面质量管理,分析其异同之处,进一步指出企业实施绿色质量管理应坚持的原则。     

The impact of total quality management adoption on small and medium enterprises’ financial performance

This paper examines whether the management accounting practice of total quality management (TQM) positively impacts on the financial performance of small and medium enterprises (SMEs). While research has investigated the impact of TQM on larger firms, to date, there has been no comprehensive analysis of the impact of TQM on SMEs’ financial performance. Our analysis of Australian Bureau of Statistics financial data for 3776 SMEs found no evidence that TQM improved financial performance after controlling for size and risk. Our results contribute to literature by highlighting that management accounting practices developed for larger companies may not necessarily be transposable to SMEs.