Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution

The purpose of this study is to examine how, when a self-service innovation fails, customers evaluate different levels of brand equity and how the brand equity effect is moderated by consumer attribution and service recovery. Based on two experimental studies, the results indicate that high-equity brands suffer less from the adverse effects of self-service innovation failures when compared with low-equity brands. However, self-service innovation failures are more detrimental to high-equity brands if they are caused by service providers' internal factors as well as low service recovery.     

How professional service firms compete in the market: an exploratory study

Abstract

This study investigates how professional service firms (PSFs) compete in the market. Drawing on strategic marketing literature, a managerial rather than customer perspective is adopted. The study investigates the competitive positions sought by professional service providers and the specific marketing activities actually undertaken to achieve these positions. Thirty-seven depth interviews with senior management from a range of PSFs indicate that firms seek to differentiate themselves by developing long-term relationships, providing better service quality and greater value, and developing brands with strong reputations. Organisations typically seek such interrelated competitive positions simultaneously. A list of marketing activities used by the PSFs to achieve these competitive positions offers practical insights into the specific activities needed to achieve the various competitive positions sought.     

大国消费品牌强国生产品牌

国际城市需要品牌,品牌造就国际城市,品牌需要国际城市的依托,而国际城市要凭借品牌的点缀.我们应该有条件进口一部分国际品牌,满足新生富裕阶层的需要,但只有输出品牌和服务,才标志着跨进强国的行列.在品牌经营上要实施差异化经营,这是对购物中心定位、大型百货店发展提出的要求,要扩大品牌在经营中的比例,同时,中国经营品牌化是一种趋势,要求品牌引进有重点,以完善小康型社会对商品需求为主体,采取多种形式使广大消费者认识品牌的价值,重视品牌的宣传和推介,提高和增强广大消费者的品牌意识.品牌体现的是商品价值,需要通过服务和营销才能把商品卖出去,需要相适应的精致服务和配套服务.要创建服务品牌,提高服务品牌的质量,提供与品牌商品相适应的服务方式和服务形式.     

论网络对大学生自我认同的影响

当代大学生正处于自我认同走向完善的重要飞跃时期。网络的兴起为大学生提供了一条崭新的自我认同途径，但是，网络的虚拟交往和网络主体的主体性、适应性也对大学生的自我认同产生影响。高校应从引导大学生正确处理理想自我与现实自我的关系、自我性与社会性的关系两个方面建构大学生健康的自我认同观。     

Measuring Motivations for Media Exposure: A Thesis

The present article discusses the problem of separating the motivation conceptempirically from other relevant concepts in research on mass media audiences.For about half a century, audience researchers use questionnaire items with adistinct format as measurements of motivations for media exposure. It isargued that these motivation items grammatically reflect the nature of themotivation concept as a theoretically intermediate variable between behaviourand its social or mental background, thus constituting the most plausibleindicators of the concept. However, it is also argued that these questionnaireitems are double-barrelled and that any measurement of motivations based onthe items can largely be considered an ambiguous mixture of behaviour and itssocial or mental origin. A study is presented that provides empirical support for this position.     

论新农村建设下农村金融体系的完善

建设社会主义新农村,是实现城市和农村经济社会协调发展的根本途径。在建设社会主义新农村的战略要求下,现行农村金融体系需要积极地进行变革和创新,学习国外经验,从而尽快形成完善的新型农村金融体系,以此满足日益增长的农村金融需求。     

Virtual Product Placement as a New Approach to Measure Effectiveness of Placements

Product placement is a fast growing multi-billion dollar industry, yet measures of its effectiveness, which influence the critical area of pricing, have been problematic. Past attempts to measure the effect of a placement and, therefore, provide a basis for pricing of placements, have been confounded by the effect on consumers of multiple prior exposures of a brand name in all marketing communications. Virtual product placement offers certain advantages: as a tool to measure the effectiveness of product placements; as assistance with the problem in the lack of audience selectivity in traditional product placement; as a testing of different audiences for brands; and in addressing a gap in the existing academic literature by focusing on the impact of product placement on recall and recognition of new brands.     

后危机时代我国企业雇主品牌建设的建模研究

目前,国内外对雇主品牌建设进行定量分析的研究不多,基于此,本研究以主动、科学的意识,量化定性的因素,探讨企业的雇主品牌建设。文章通过指标确定与模型构建,为企业雇主品牌建设提供理论指导,也为企业人力资源管理、品牌管理、市场营销等企业活动提供决策依据。     

Effects of Country-of-Manufacture and Brand Image on Korean Consumers' Purchase Intention

ABSTRACT

In this study, a theoretical framework is developed to explain the differential effects of country-of-manufacture (COM) and brand image on the cognitive, affective, and behavioral components of Koreans' consumer decision making. Although effects are product specific, findings, overall, indicate that brand image has a stronger effect than COM on Koreans' perceptions of hybrid global products. Moving the production of an electronic product (TV) to a developing country, however, negatively affected Koreans' evaluation of product performance, prestige (brand and technical), and purchase attitudes. The findings have interesting marketing implications for hybrid global brands and contribute to building a theory of COM.     

广东文化产业品牌建设的现状与发展思路

在广东文化产业的发展过程中，品牌建设问题日益凸现。广东已形成了一批具有竞争力的文化产业品牌，但从总体上看品牌意识不足，长此以往将会影响广东文化产业的发展。广东要加强文化品牌建设，首先要推行精品战略，依托本土文化资源，打造广东气派的文化精品；其次是实施人才战略，必须重视人才培养，以文化名人提升广东的文化形象。