基于SEM的网购口碑视角下消费者回购意愿影响机制的实证研究

基于信号理论和理性行为理论,以店铺信誉和在线评论作为前因变量,引入品牌态度作为中介变量,以体验感知作为调节变量,构建网络口碑视角下消费者回购意愿模型。通过SEM分析方法,对各因素关系进行检验。结果表明:店铺综合体验星级、店铺评分、在线评论中的评论形式对品牌态度有正向的作用;体验感知对店铺综合体验星级、店铺评分、评论形式、评论相似度与品牌态度之间的关系有正向的调节作用;品牌态度正向影响回购意愿;在线评论的评论相似度和差评负向影响品牌态度;体验感知负向影响差评与品牌态度的关系。     

对网络游戏产业同质化现象的分析

经过十年的发展,基于网络平台的休闲方式之一的网络游戏已形成了巨大的产业规模,并成为与影视、音乐等并驾齐驱的全球最重要的娱乐产业之一。然而在国内网络游戏市场呈现出欣欣向荣的景象背后,由于发展过快所带来的各种问题凸显严重,其中同质化现象尤为明显。本文通过展示同质化现象的具体表现,从产业发展、网络技术、人才需求等方面探讨其成因,推论其影响,从而提出对这种现象应持有的正确态度以及相应的对策。     

网上商店成功的三件法宝

伴随网络经济的发展 ,网上商店的群体规模正在不断地发展壮大。同时 ,这种打破时空限制、方便快捷的新型购物方式已经被许多消费者接受。但是 ,经营成功的网上商店却很少。究其原因 ,在网上商店的经营中缺少三件法宝 ,即增强网上商店的粘着力、注重网上消费心理研究、树立网上商店的诚信形象。只有将这三件法宝有机地结合起来 ,溶入网上商店的经营管理之中 ,才能使网上商店真正发挥作用 ,才能为企业和个人经营者创造更多的财富。     

论消费者对网络银行安全问题的防范

现今网络银行已走进我们的生活,消费者在购物的同时也能享受到它所带来的方便。但随着网银业务的不断发展,也带来了不少安全问题,病毒、黑客等不安全因素正威胁着消费者的账户安全。本文以网上交易为例,从消费者的权益出发,重点论述了对网络银行账户安全可能造成威胁的几个因素,并列举了如今作为消费者能够采取的多种防范措施,和所能享受到的多种安全保障服务。     

电子商务网络安全技术探讨

本文主要介绍了电子商务网络安全的概念,面临的威胁及数据加密技术,系统安全技术、防火墙技术。从而提供在实际应用中如何加强防范,提高网络安全性。     

The Environmentally Friendly Programs in Hotels and Customers' Intention to Stay: An Online Survey Approach

This study surveyed customer perceptions about the environmentally friendly programs (i.e., green programs) in hotels and analyzed the degree to which such programs influenced customers' hotel selection. Data were collected from online travel communities by conducting Web-based online surveys. A total of members from 63 travel-related online communities participated in the survey. Multiple regression analysis results showed that the significant factors that affected client hotel selection were: Solid waste and water programs in guestrooms, energy programs, solid waste and water programs in housekeeping, and biodiversity programs. However, water program by customers' option did not influence customer decisions to stay at environmentally friendly hotels. Results also showed differences in customer awareness and demand for environmentally friendly hotels based on gender, income, and age.     

基于IDT和ToD理论的网络欺诈分析

基于人际间欺诈理论和欺诈识别理论所提出的伪造、隐藏、模糊化、诱骗、仿冒、制造、重新包装和“双簧戏”等欺诈手段，分析了网络欺诈的表象及特点，描述了五大类网络欺诈形式，即金融类欺诈、基于诱饵的欺诈、通讯类欺诈、信心类欺诈和其他类欺诈，以期为反欺诈提供思路。     

Online Group-Buying of Tourism Products: Effects of Value and Trust on Site Attachment,Altruism, and Loyalty

Although online group-buying is increasing rapidly, little theoretically based research has been conducted on behaviors of online group-buyers of tourism products. Thus, the purpose of this study is to develop and test a theoretical model examining the relationships among value, trust, site attachment, altruism, and loyalty in the context of online group-buying of tourism products. The results indicate that the six hypothesized relationships among value, trust, site attachment, altruism, and loyalty are significant and thus validate the theoretical model. The findings of this study provide theoretical and practical implications for academics and managers of online group-buying sites.     

基于非线性效应的第三方支付平台兼容性研究

本文在设定网络外部性效用为符合梅特卡夫法则的非线性函数条件下,构建双寡头支付平台兼容和不兼容两种情况下的优化模型,探讨双寡头支付平台的兼容性策略选择问题。研究发现,规模对称的双寡头支付平台兼容之后,两家支付平台的利润、消费者效用及社会福利均会增加;银联成立后中国工商银行的银行卡业务利润得以提升也验证了模型结果。建议政府借鉴银联的成功经验,使银联在线成为各支付平台的聚合型平台,提高第三方支付清算系统的效率。     

Factores determinantes de la lealtad al proveedor de servicios turísticos online

The aim of this study is to analyze the factors determining loyalty towards online tourist services supplier with a model which integrates the influence of trust in tourism websites with the conceptual framework of the Theory of Planned Behaviour (TPB). The hypotheses were tested on a sample of 305 airline travel tickets online purchasers, with the use of structural equation models. The results of the empirical study suggest that the three variables of TPB (perceived control, subjective norm and attitude) positively influence loyalty towards Internet use to purchase airline tickets. The role of trust is especially relevant as it also boosts the effect of TPB variables. Finally, a set of managerial implications are considered.