基于地方政府旅游门户网站的目的地品牌形象塑造评价研究——以我国33个省、市、区旅游官方门户资讯网站为例

旅游目的地官方旅游资讯网站的首要功能是对旅游目的地作整体营销,实现这一目标的重要途径之一就是对目的地进行旅游品牌形象塑造传播．针对旅游目的地品牌形象内在特质,结合网络表达方式,参照国内外旅游目的地网络品牌建设实践,通过专家打分和问卷调查,确定旅游目的地网络品牌形象塑造因子及其影响权重,构建塑造评估模型．并利用评估模型对我国33个省、市、区旅游官方门户网站进行了实证测评,指出了网站建设中存在的品牌形象塑造水平低、品牌形象因子良莠不齐、部分网站整体营销功能缺失等问题,且针对实际问题提出了网站改进建议．这对我国各级地方政府旅游资讯门户网站目的地网络品牌形象塑造与传播具有指导意义．     

Network Analysis of Navigation Paths of Tourists’ Trip Planning and Power Structure of the Online Tourism in China

In order to investigate the power structure of the online tourism domain in China, this study adopted a lab experiment and a network analysis method to examine the navigational paths of vacation planning behavior of Chinese college students. The analyses included the websites involved in the information search, network statistics of navigational paths, and clickthrough patterns between different types of websites. The navigational path network is a small-world network with shorter average path lengths and shorter network diameter than a web hyperlink network. The tourists generally followed a path of starting web page, general search engines, Online Travel Agencies (OTAs), and finally a specific business website. The clickthrough pattern indicated that search engines and OTAs were major intermediaries and thus exerted a higher power in the online tourism domain in China.     

Connecting with prospective medical tourists online: A cross-sectional analysis of private hospital websites promoting medical tourism in India,Malaysia and Thailand

Websites of private hospitals promoting medical tourism are important marketing channels for showcasing and promoting destinations' medical facilities and their array of staff expertise, services, treatments and equipment to domestic and foreign patient-consumers alike. This study examines the websites of private hospitals promoting medical tourism in three competing Asian countries (India, Malaysia and Thailand) in order to look at how these hospitals present themselves online and seek to appeal to the perceived needs of (prospective) medical tourists. The content and format of 51 hospitals are analyzed across five dimensions: hospital information and facilities, admission and medical services, interactive online services, external activities, and technical items. Results show differences between Indian, Malaysian and Thai hospital websites, pointing to the need for hospital managers to improve their hospitals’ online presence and interactivity.     

旅游电子商务广告媒体组合策略探析

为了能够获得最大的经济效益和传播效果,旅游电商企业必须寻求最佳的广告媒体组合策略。本文在分析国内旅游电子商务企业SWOT现状的基础上,阐述在线旅游消费者的构成及其消费行为,揭示旅游电子商务企业广告媒体组合的可行性、互补性、效应性等原则,并以携程旅行网为例实证分析行之有效的媒体广告媒体策略。提出网络媒体的充分利用是携程网媒体组合策略最凸显的部分;各种丰富的品牌合作活动拓宽了媒体宣传渠道,接触到了更多的目标消费者;通过定期出版的杂志来培养受众的阅读和消费习惯,并与电子媒体进行功能上的互补。但也在市场细分、广告媒体组合推广策略、品牌个性塑造、与消费者的反馈互动等方面存在不足。     

酒店网上直销顾客订房意向影响因素研究

酒店网上直销是酒店在电子商务时代有效实现酒店经营与市场顺利对接的途径之一。结合前人研究,以专家打分的方式从人口和行为特征、个人认知以及酒店网站功能、安全与信任4个维度进行影响因素的指标遴选,通过对年轻的工作群体进行问卷调查及统计分析,对影响消费者酒店网站订房意向的因素进行了因子命名,并对以酒店网站预订功能为首的4个因子中的各影响因素的权重进行了比较。     

团购网站可持续发展研究

作为一种新兴的电子商务模式,团购网站在国内迅速发展,但在实际运行中其问题日趋明显。本论文通过对网络团购的现状分析入手,浅谈其中存在的问题并提出几点对策。     

基于邻域设施的城市户外运动俱乐部网站的区位取向

电子时代新区位的理论正在诞生,选取旅游网站中区位作用较明显的户外运动俱乐部网站来透视电子时代的新区位问题.以全国30个城市的样本资料为对象.应用模糊区位的区域分割方法,画出了完全区位、重叠区位、部分区位3类区位的表象,从而对各个户外运动网站区位取向的影响因子进行了模糊界定.研究发现户外运动俱乐部网站的区位选择具有单个因素和多个因素并存的邻域设施取向规律,并分别给出了表达式;户外运动俱乐部带动下的人流集聚与信息流相辅相存并影响了该类网站的区位.     

Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions

This study empirically tests and compares the influence of friends’ recommendations on social media and anonymous reviews on shopping websites in the context of online purchase intention. For this purpose, we analyse the impacts of these two platforms based on the components of information adoption model (IAM) which are borrowed as information quality, information credibility, information usefulness and information adoption. We conduct a survey and find anonymous reviews as more influential on consumer’ online purchase intentions than friends’ recommendations on social media. However, as this result was contrary to that expected, we conduct another study through in-depth interviews in order to enlighten our results found in the first study. In Study 2, we find the reasons why consumers prefer anonymous reviews rather than friends’ recommendations. Information quantity, information readiness, detailed information and dedicated information are factors which make shopping websites superior than social media in terms of the impact of electronic word of mouth (eWOM). Academic and managerial implications are discussed.     

我国自驾游与自助游网站的功能综合评价初步研究

自驾游与自助游市场已经成为一个新兴的市场,目前我国学者对其研究尚比较少。旅游市场大致可分为三块：团队旅游、商务旅游和自助游。团队旅游的中间平台是旅行社;商务旅游的中间平台是旅行社或预订性网站;而自助游市场的中间服务平台目前处于探索建设阶段。本文从互联网上选取21个自驾游与自助游网站,按照4大功能指标体系对自驾游与自助游网站的现状和问题进行分析研究、评价,并提出相应的对策或建议。     

基于Website的旅行社电子商务运营绩效影响因素研究——以四川省为例

此文在文献研究的基础上,归纳了旅行社网站绩效的评价因子,并提出若干影响旅行社电子商务运营绩效的因素,经相关性检验证实了各项影响因素设计的合理性及其对旅行社网站绩效的影响强度,最后,通过聚类分析获得影响因素的分类特征.相关成果将为促进我国旅行社电子商务的理论研究和实践运作提供有益参考.