Analysis on effects of modern service industry to economy

This article analyzes the contribution of modern service industry to the economic development in six aspects： the modern service industry can promote economic growth, expand employment, promote economic restructuring, enhance the level of urbanization, improve people＇s standard of living and help enterprises to convert business ideas.     

论服务性企业的内部信息流管理——从服务质量管理角度

不同类型的服务性企业，其产品的种类、顾客化程度、顾客参与性程度和劳动密集程度等特征各有不同，但由于服务产品的某些共同特性，形成了企业内部信息流管理的共同规律。也决定了服务性企业内部信息流管理的必然性和特殊性。企业的信息流管理是企业加强顾客和企业之间以及企业各部门之间沟通的重要基石。掌握信息流管理原理，应对顾客意见，保持信息的容易获得性、流转顺畅性、对改变的自适应性和信息反馈机制，对不断提高服务质量、提高顾客满意度至关重要。     

烟台发达县市走新型工业化道路剖析

走新型工业化道路是目前烟台实现工业可持续发展及加快现代化进程的必然选择。烟台市进入全国县域经济百强县(市)的龙口、招远、蓬莱三市把发展新型工业化作为推动当地工业经济、县域经济发展的重中之重来抓,并根据自身特点、经济、资源等条件,走出了一条各具特色的新型工业化之路。但是,要进一步提高新型工业化水平,还有诸多制约因素,需采取切实可行的措施加以解决。     

《服务贸易总协定》及其对中国贸易的影响

我国已成为WTO成员国，因此必须遵守WTO所有规则，特别是要遵守《服务贸易总协定》，为我国服务业发展服务，解读和掌握这一协定的基本知识、规则，就显得极其重要和必要。     

现代服务业：上海经济增长的新动力

本文通过经济增长弹性与就业弹性两个指标,对上海"十一五"规划中提出将优先发展的现代服务业及其主要子行业在上海经济增长中的作用进行了研究。分析认为目前上海第二产业与第三产业对经济的拉动力相当。而现代服务业的拉动力大于传统服务业。近年来,现代服务业的就业弹性均值较大,同时弹性的波动变化很大,这是上海GDP就业弹性近几年波动增大的主要原因。同时,通过对现代服务业中主要子行业的分析,发现现代服务业子行业间就业弹性的变动有着高度的正相关,这将增加现代服务业就业弹性波动对于上海GDP就业弹性波动的影响。     

整合产品服务系统——实现循环经济的新途径

整合产品服务系统(IPSS)是一种社会组织创新战略,通过将目前仅生产和销售有形产品的相互分离的工业生产与服务体系有机地整合,以比传统生产和消费模式更低的环境代价,有效满足顾客需求。作为对传统商业模式的革命性变革,整合产品服务系统是促进可持续发展和循环经济的有效手段和必由之路。本文讨论其产生的背景,给出其定义和理论框架,介绍其发展历程,以便为我国发展循环经济提供借鉴。     

结果质量与过程质量探析

服务营销专家格罗鲁斯认为，服务质量包括两方面内容：结果质量与过程质量。但对于结果质量与过程质量孰轻孰重，是一个在理论上和实际生活中都未能很好解决的问题。文章在回顾相关理论的基础上，认为判断服务结果质量与过程质量孰轻孰重不能一概而论，而应综合考虑行业、顾客和社会文化等因素，将提升服务质量的努力放在不同的方面。     

Research on Firm Size, Firm Performance and Internal Auditing Modes——Based on Listed Manufacturing Companies of China

This paper is based on the samples of listed manufacturing companies of China, taking the financial performance as criterion, and then does research on the firm performance with different internal auditing modes, using Cross-sectional data to analyze the distribution of internal auditing modes and the characteristics of the firm performance. The conclusion is that setting up internal auditing is good for the development of companies, but the function of internal auditing has not been widelv fulfilled.     

Unlocking the potential of advanced manufacturing technologies

This research examines whether investments in advanced manufacturing technologies (AMTs) such as flexible manufacturing systems (FMS), computer aided design (CAD), computer aided manufacturing (CAM), robotics, etc., are more likely to lead to improved performance if they are supported by improvements in the manufacturing infrastructure of the company. This question is evaluated using data gathered from 202 manufacturing plants chosen from industries generally considered to have relatively high investments in technology.Multiple item scales are developed and adapted from sources in the literature to measure investments in technology, infrastructure, and the performance of the plant. Evidence supporting the reliability and validity of these scales is provided. Hierarchical regression is used to analyze the relationship between technology, infrastructure, and performance. The results suggest that there is an important interaction between the adoption of advanced manufacturing technologies and investments in infrastructure. Firms that invest in both AMTs and infrastructure perform better than firms which only invest in one or the other. Separate analyses on sub-samples of firms with the highest and lowest investments in AMTs show that infrastructural investments have a stronger relationship with performance in the high investment group. Thus, the data indicate that infrastructural investments provide a key to unlocking the potential of advanced manufacturing technologies.     

浅论制造业供应链质量管理

从质量链管理产生的背景出发，提出制造业企业应由重视产品质量和服务质量，进一步提升为重视和改进整个经营管理的质量，追求卓越的供应链质量管理观念。