Andreas Eggert  Jrg Henseler  Sabine Hollmann 《Journal of Supply Chain Management》2012,48(2):75-92

Increasing levels of vertical competition make the possession of end customers' loyalty an issue of major concern for brand manufacturers and distributors alike. While we can rely on a solid body of knowledge on the drivers and outcomes of customer loyalty, empirical insights into the interplay between different forms of customer loyalty in channels of distribution remain limited, ambiguous and void of theoretical explanations. Based on a nationwide survey of customers in a detail‐intensive industry in the Netherlands and drawing on information integration theory and balance theory, this research identifies a positive and unidirectional spillover effect from customers' brand loyalty to distributor loyalty. Hence, distributors can “free ride” on a brand manufacturer's investments in customer loyalty. From the brand manufacturer's perspective, the loyalty spillover can have positive or negative consequences, depending on the level of vertical competition among channel members. While the spillover increases end customers' loyalty toward the channel, it decreases the brand manufacturer's odds of keeping end customers when it comes to the contest between a brand manufacturer and its distributor.  相似文献   

    

Gary Gereffi  Joonkoo Lee 《Journal of Supply Chain Management》2012,48(3):24-32

The global value chain (GVC) concept has gained popularity as a way to analyze the international expansion and geographical fragmentation of contemporary supply chains and value creation and capture therein. It has been used broadly in academic publications that examine a wide range of global industries, and by many of the international organizations concerned with economic development. This note highlights some of the main features of GVC analysis and discusses the relationship between the core concepts of governance and upgrading. The key dynamics of contemporary global supply chains and their implications for global production and trade are illustrated by: (1) the consolidation of global value chains and the new geography of value creation and capture, with an emphasis on China; (2) the key roles of global supermarkets and private standards in agri‐food supply chains; and (3) how the recent economic crisis contributes to shifting end markets and the regionalization of value chains. It concludes with a discussion of the future direction of GVC analysis and a potential collaboration with supply chain researchers.  相似文献   

    

John J. Rodwell  Stephen T.T. Teo 《International Journal of Human Resource Management》2013,24(10):1825-1841

In this study, we examine a variety of management characteristics of for-profit and not-for-profit organizations in the health services (HS) industry. Data collected from Australian senior executives are used to test the relationships between managerial constructs such as employee commitment, customer demandingness, strategic HRM orientation and the adoption of human capital-enhancing human resource (HR) practices and perceived overall performance. Data analysis conducted using the Partial Least Square Modeling show a statistically significant path from commitment to employees, customer demandingness and strategic HRM orientation to the adoption of human capital-enhancing HR practices (such as selective staffing, comprehensive training, and performance appraisal) to perceived organizational performance. The results also show that private sector health service organizations have a higher level of perceived performance.  相似文献   

    

Heejung Chung  Kea Tijdens 《International Journal of Human Resource Management》2013,24(7):1418-1434

Working time flexibility comprises a wide variety of arrangements, from part-time, overtime, to long-term leaves. Theoretical approaches to grouping these arrangements have been developed, but empirical underpinnings are rare. This article investigates the bundles that can be found for various flexible working time arrangements, using the Establishment Survey on Working Time and Work–Life Balance, 2004/2005, covering 21 EU member states and 13 industries. The results from the factor analyses confirmed that working time arrangements can be grouped into two bundles, one for the employee-centred arrangements and second for the employer-centred arrangements, and that these two bundles are separate dimensions. We also tested the stability of the factor analysis outcome, showing that although we find some deviations from the pan-Europe and pan-industry outcome, the naming of the components as flexibility for employees and flexibility for employers can be considered rather stable. Lastly, we find three country clusters for the 21 European countries using the bundle approach. The first group includes the Northern European countries along side Poland and Czech Republic, the second group the continental European countries with UK and Ireland, and lastly, the southern European countries with Hungary and Slovenia.  相似文献   

    

Barry Schouten  Jelke Bethlehem  Koen Beullens  Øyvin Kleven  Geert Loosveldt  Annemieke Luiten  Katja Rutar  Natalie Shlomo  Chris Skinner 《Revue internationale de statistique》2012,80(3):382-399

Non‐response is a common source of error in many surveys. Because surveys often are costly instruments, quality‐cost trade‐offs play a continuing role in the design and analysis of surveys. The advances of telephone, computers, and Internet all had and still have considerable impact on the design of surveys. Recently, a strong focus on methods for survey data collection monitoring and tailoring has emerged as a new paradigm to efficiently reduce non‐response error. Paradata and adaptive survey designs are key words in these new developments. Prerequisites to evaluating, comparing, monitoring, and improving quality of survey response are a conceptual framework for representative survey response, indicators to measure deviations thereof, and indicators to identify subpopulations that need increased effort. In this paper, we present an overview of representativeness indicators or R‐indicators that are fit for these purposes. We give several examples and provide guidelines for their use in practice.  相似文献   

    

Banjo Roxas  Val Lindsay 《Business Strategy and the Environment》2012,21(4):223-235

Survey methodology has become an increasingly popular weapon of choice in conducting research on the topic of environmental sustainability in the small firm context. However, conventional application of survey research in many empirical studies tends to ignore the inherent issues associated with the mode of administration of survey questionnaires. One of these issues is social desirability bias (SDB) arising from survey modes such as face to face, the assisted type of survey questionnaire administration and mailed or purely self‐administered survey. This study is an analysis of survey data generated by two modes: purely self‐administered and survey enumerator assisted. The paper argues that the presence of an enumerator in the workplace or actual site of the business to administer the survey will motivate the respondents to provide more accurate information about the firms' environmental sustainability knowledge and practices. The article offers suggestions to address SDB in carrying out surveys about environmental sustainability in small firms. Copyright © 2011 John Wiley & Sons, Ltd and ERP Environment.  相似文献   

    

Fiona Steele  Gabriele B. Durrant 《Revue internationale de statistique》2011,79(1):70-91

We review three alternative approaches to modelling survey non‐contact and refusal: multinomial, sequential, and sample selection (bivariate probit) models. We then propose a multilevel extension of the sample selection model to allow for both interviewer effects and dependency between non‐contact and refusal rates at the household and interviewer level. All methods are applied and compared in an analysis of household non‐response in the United Kingdom, using a data set with unusually rich information on both respondents and non‐respondents from six major surveys. After controlling for household characteristics, there is little evidence of residual correlation between the unobserved characteristics affecting non‐contact and refusal propensities at either the household or the interviewer level. We also find that the estimated coefficients of the multinomial and sequential models are surprisingly similar, which further investigation via a simulation study suggests is due to non‐contact and refusal having largely different predictors.  相似文献   

    

Fabrizio Salvador  Veronica H. Villena 《Journal of Supply Chain Management》2013,49(1):87-113

Integrating suppliers into new product development (NPD) projects offers manufacturers the potential for substantial improvements in the new product being designed. However, it also creates significant inter‐organizational integration diseconomies that can negatively affect the manufacturing cost and performance of the designed product. We propose that these diseconomies can be reduced to the extent that the manufacturer is able to design modular products — i.e., it has a modular design competence (MDC). We also suggest that such an effect tends to become weaker for high levels of product and process innovation. We test our hypotheses on an international sample of 165 NPD projects using hierarchical linear regression. Our results provide support for the moderation effect of MDC and partial support for the weakening of this effect under high product and process innovation. We discuss the implications for the literature of buyer‐supplier relationships in NPD, inter‐firm modularity and product‐process‐supply chain design as well as practice.  相似文献   

    

Yun Wu  Casey G. Cegielski  Benjamin T. Hazen  Dianne J. Hall 《Journal of Supply Chain Management》2013,49(3):25-41

Research suggests that there are other, more granular factors within the domain of innovation diffusion theory that influence the adoption of technological innovations. In this study, the circumstances that affect a firm's intention to adopt cloud computing technologies in support of its supply chain operations are investigated by considering tenets of classical diffusion theory as framed within the context of the information processing view. We posit that various aspects of an organization and its respective environment represent both information processing requirements and capacity, which influence the firm's desire to adopt certain information technology innovations. We conducted an empirical study using a survey method and regression analysis to examine our theoretical model. The results suggest that business process complexity, entrepreneurial culture and the degree to which existing information systems embody compatibility and application functionality significantly affect a firm's propensity to adopt cloud computing technologies. The findings support our theoretical development and suggest complementarities between innovation diffusion theory and the information processing view. We encourage other scholars to refine our model in future supply chain innovation diffusion research. The findings of this study might also be used by industry professionals to aid in making more informed adoption decisions in regard to cloud computing technologies in support of the supply chain.  相似文献   

    

Peter Guttorp  Georg Lindgren 《Revue internationale de statistique》2009,77(1):64-71

The relationship between Karl Pearson and the Scandinavian statisticians was more of a competitive than a collaborative nature. We describe the leading statisticians and stochasticists of the Scandinavian school, and relate some of their work to the work of Pearson.  相似文献