World Heritage Listing and the Evolving Issues Related to Tourism and Heritage: Cases from Australia and New Zealand

The relationship between heritage and tourism at Word Heritage Sites is thought to be particularly problematic. Yet, each year more heritage sites gain this status. This paper explores the issues that emerge between tourism and heritage at two heritage sites, one with World Heritage listing and the other embarking on the application process. Interview data were collected in relation to the Royal Exhibition Buildings and Carlton Gardens (REB), Australia and Oamaru's Historic Precinct, New Zealand; secondary data were used to contextualise the findings. The findings of the two case studies indicate that the process, and outcomes, of World Heritage (WH) status influence the nature of the relationship between heritage and tourism. The findings of this case study analysis indicated that prospect of WH listing seems to be a catalyst for decision-making and developing networks between the various stakeholders of heritage and tourism, but heritage stakeholders seem to be grappling for power at this time. Once the listing process is successful, heritage then seems to gain the balance of power, and tourism seems to be less successful in controlling the situation. Further research is warranted on this topic to explore whether the findings from two sites can be generalised to other heritage sites.     

The motivations and expectations of international volunteer tourists: A case study of “Chinese Village Traditions”

International volunteer tourists devote not only financial support but also time and effort to conservation, preservation, or humanitarian projects outside their original countries. The purpose of this paper is to report the results of a qualitative study on the motivations of ten international volunteer tourists who joined the “Chinese Village Traditions” expedition of the Earthwatch Institute in the summer of 2008. The main research question was, “Why do people join international volunteer tourism trips?” Eleven themes dealing with motivations emerged and were categorized into three groups: personal, interpersonal, and other. Four personal factors were measured: authentic experience, interest in travel, challenge/stimulation, and other interest. Four interpersonal factors were also considered: desire to help, interaction with locals/cultures, encouraged by others, and enhancing relationships. Other factors included unique style of the trip, time/money, and organization goal. The findings of this study echo previous literature reviews in different settings.     

The negative spillover effect of food crises on restaurant firms: Did Jack in the Box really recover from an E. coli scare?

Despite the enormous impact of food crises on restaurants, limited understanding of their long-term impacts and associated factors has undermined crisis managers’ ability to handle crisis situations effectively. This article investigated the long-term impact of food crises on the financial performance of restaurant firms and identified the factors that influenced this impact. This explanatory study examined the case of Jack in the Box, whose 1993 Escherichia coli scare was the first and largest restaurant-associated food crisis in modern times. An event study method was used to uncover stock price movements of Jack in the Box, in conjunction with 73 unrelated food crises that occurred from 1994 to 2010. Stock prices of Jack in the Box exhibited significantly negative responses to other firms’ food crises, moreover, the negative spillover effect was stronger if the crisis occurred closer in time, was similar in nature, and was accompanied with no recall execution. These findings shed light on the long-term financial impact of food crises and offer insights for crisis managers to develop more effective crisis management strategies.     

人民币汇率波动对国际企业价值影响实证研究

双对数计量经济模型可以较为准确地描述人民币汇率对国际企业价值的影响.实证分析表明,人民币汇率对企业中短期产生的影响较大,且影响强度随着国际企业外贸收入占主营业务收入比例的增长而增大.通过对行业指数(包括非金融行业指数和金融行业指数)的中期历史数据的分析,发现不同行业受到外汇风险的影响各有不同.作为研究结果的应用,根据实证结论有针对性地提出了外汇风险管理建议.     

"众乐乐":旅游虚拟社区"结伴旅行"之质性研究

以往对互联网与旅游相结合的研究多集中在旅游信息交换方面,本文将探讨在互联网平台上寻找"游伴"的现象.采用扎根理论(grounded theory),文章搜集和分析了一个"讨论串"和12个半结构式访谈.研究发现,虚拟社区结伴旅行是互联网普及和自助精神共同作用下产生的一种自助旅行方式.旅游者通过控制旅伴的数量和质量,规定旅伴间的权责关系,力图在孤独的背包客和团队旅游中找寻一条中间道路,以"小圈子"把这条中间道路确定和保持下来,他们的旅游体验最终结合团队旅游和背包客的优点,实现了优化.文章最后讨论了研究限制和未来研究方向.     

“货币补偿”总是最优策略吗?——高星级酒店不同服务失误归因下的情境研究

酒店服务的异质性和顾客需求的多样性使得服务失误在所难免。服务补救成为酒店修复服务失误,赢得顾客口碑和再次光顾的重要举措。在酒店管理实践中,货币补偿颇受管理者青睐,通常被作为应对服务失误的首要选择。然而,货币补偿是否为服务失误发生时的最优选择?文章以高星级酒店为研究背景,对服务失误进行情境设计,检验不同失误归因下货币补偿和非货币补偿的补偿满意度差异。数据分析结果显示:酒店因素导致的服务失误情境下,相比货币补偿而言,非货币补偿具有更好的补偿效果;其他顾客因素和顾客自身因素导致的服务失误情境下,货币补偿与非货币补偿间没有显著效果差异。此外,补偿满意度对顾客信任、重购意向与口碑有显著正向影响。     

中国古代旅游研究综述

20世纪30年代以来,关于中国古代旅游研究的成果陆续出现,目前尚无有关研究的全面综述。该文分别对早期中国古代旅游研究以及中国古代旅游文学、旅游史、旅游文化、旅游地理与旅游经济研究现状做了概要梳理,并以中国知网期刊论文为数据来源进行统计分析,认为1997年以后中国古代旅游研究有所发展,现有成果的研究重点分别为中国古代以及明清、唐宋旅游,长江中下游地区旅游,旅游史、旅游文化与旅游文学。基于以上梳理与分析,研究认为中国古代旅游研究的进一步发展需要突破视域、理论、方法以及实用性评价标准的局限。     

国外网络旅游信息搜寻研究进展与启示

文章通过对国外近15年来相关文献的分析,发现国外关于网络旅游信息搜寻的研究起步较早,研究视角较宽泛,理论研究与方法应用较为成熟。研究重点主要集中在网络旅游信息需求与搜寻动机、搜寻内容偏好、搜寻行为特征、搜寻者特性和网络旅游信息源等5个方面。研究方法上,注重定性与定量方法的有机结合,并借助先进的网络软件和技术,研究结论更具科学性和说服力。最后,基于国外研究现状,展望未来研究方向,以期为国内相关研究与实践提供借鉴。     

制度对旅游发展影响研究综述与启示

处于经济体制转轨期及对宏观环境敏感的中国旅游业,受制度结构与产业政策影响很大,一个完善的制度是保证旅游业持续发展的关键.本文回顾和比较了国内外制度对旅游发展影响的相关研究,国外学者比较集中于制度对遗产保护与管理、可持续旅游、旅游产业、发展中国家旅游发展影响及旅游发展宏观政策等领域的研究,国内学者对这些领域也有涉及,但更关注的研究领域是旅游行业与企业管理体制变迁、制度对旅游饭店、旅行社与景区业发展影响以及对旅游资源与遗产的保护与开发影响等.两者研究关注点的差异,显示了制度因素对我国旅游业发展具有更重要的影响.     

Negotiating leisure constraints: the case of an amateur musician with epilepsy

The purpose of this case study was to identify the negotiation strategies employed by an epileptic amateur musician engaged in serious leisure to overcome leisure constraints. Data were collected by semi-structured interview, observation and informal interaction. Results revealed that the subject employed various cognitive (i.e. anticipating benefits, weighing pros and cons, immediate resolving, accepting costs and pragmatism about performance) and behavioural (i.e. planning/event management, scaling back participation and communication and cooperation) negotiation strategies. While strategies were employed to overcome constraints, participation was also facilitated by individual beliefs and interpersonal relationships. Results also suggested that negotiation strategies are interconnected, and that perceived stigma did not influence participation in serious leisure.