海事部门引入质量管理体系的思考

本文首先对质量管理体系理论进行分析,研究海事部门引入该体系的目的和意义,即"将这种先进的管理理念和质量管理标准同海事系统履行的行政执法职能相结合,实现海事部门管理高效化、运行规范化和服务标准化.提升海事系统的行政效能和服务水平."随后.本文以质量管理体系的八项基本原则为基础,紧密结合海事工作实际,分析在引入质量管理体系过程中所需要着重注意的几点要素:目的明确、领导重视、全员参与和程序规范.最后,本文对于质量管理体系的维护提出了以下几点建议:(一)全员参与,树立良好的质量意识;(二)结合工作实际,不断完善体系文件;(三)加强日常运行监控,及时自查;(四)加强体系培训,提高职工素质;(五)做好内审和管理评审工作.     

Implementing international standards for Information Security Management in China and Europe: a comparative multi-case study

The leading international standards for information security management, ISO/IEC 27001 and ISO/IEC 27002 originate from the UK, but are applied worldwide. This paper explores whether the processes of selection, implementation and use of these interrelated standards differ between China and Europe by studying cases of Chinese and European companies. Chinese companies face some additional problems with the standards but manage to get them successfully implemented in a short period of time. Main differences relate to governance and management of standard adoption. This study is innovative in the method used for standardisation research (comparative multi-case study), and the topic: implementation and impact of information security management standards.     

Perception of ISO 9000 Certification: Management Perspective of Travel Agencies in China

Tourism is an intangible combination of different but interrelated elements that resulting in opportunities for mistakes and complaints. The implementation of a formal quality management program is crucial for tourism businesses. The present study implemented a full-structured questionnaire to evaluate the perception of ISO 9000 certification of registered travel agencies in Mainland China. It was found that the perception of top management plays a critical part in determining the intention of the company to be certified. The study also highlighted that the certification could enhance competiveness of the firm in the domestic market, can project a competitive company image, and increase employee commitment to quality conformance and communication with customers. Nonetheless, the barriers of certification do not play an effective role in discriminating certification intenders and non-intenders and it can be explained when both intenders and non-intenders believe the certification process to be costly, time consuming, and highly specialized.     

The sustainability of ISO 9001 in a legal service organisation

This paper examines the sustainability and the changes experienced by a legal service organisation in the implementation of ISO 9001 in terms of reasons, benefits, and key success factors over an 8-year time interval. This exploratory study employs qualitative methods using a single case study approach. Data were collected through two phases of interviews, 1996 and 2004, with the same quality manager in the legal service organisation. Both interviews were based on a similar set of structured questions derived from the previous studies. Pattern matching was used to analyse and compare the 1996 and the 2004 findings. Three major findings are identified in this study. First, the internal reasons for implementing ISO 9001 are sustained, whereas the external reasons are diminished. Second, the benefits are mainly internal rather than external, and these are sustainable over time. Third, top management commitment and staff involvement are shown to be the critical factors of both the implementation and the maintenance of ISO 9001. The results contribute to a better understanding of the benefits of ISO 9001 as well as the level of commitment required to sustain these benefits. The results also show the learning process taken up by firms in better understanding the value of ISO 9001 implementation over time.     

ISO system implementation in small and medium companies from new EU member countries: A tool of managerial and marketing benefits development

The article analyses processes of ISO quality system implementation in small and medium size companies in the new EU member countries. Being a managerial standard by its definition, ISO is important for companies not only in improving their management system an upgrading/sustaining quality of the output. As an internationally recognised and certificated system, ISO plays a significant role in developing international partnerships and developing overall competitiveness of enterprises. This is especially important for SMEs from new EU member-states, since they are relatively unknown to their international counterparts. Having a certified ISO system, such enterprises can speed-up development of partnerships and joining of international supply chains. This strongly influences motivations of ISO system implementation.On the basis of data that covers 8 years period in three countries, author argues that motivations to implement ISO system significantly differ from the benefits that are experienced after its implementation. Marketing and sales arguments play role of the main motivators before ISO system implementation, while managerial benefits are mainly stated as the most important after the system is implemented. The change of opinions is generated by the SME managers’ personal experience, which fills the gap between expectations and realities.     

如何完善学校体育教学考核体系

根据ISO质量管理这一科学管理理念，从体育教学改革必须以思想观念的更新为先导的基本思路出发，确立新的人才培养模式为目标，对学校体育教学考核的实际加以研究，建立科学的体育教学考核体系，以促进学校体育教学向科学化方向发展。     

基于IS09000标准的高校优化科技资源配置的若干问题探讨

本文依据ISO9000标准和高校科技资源的特点,分析了高校科技资源的构成要素及相互关系,探讨了高校科技资源管理的基本要求,提出了优化高校科技资源配置应遵循的若干原则.     

What industrial marketers need to know now about ISO 9000 certification: A review, update, and integration with marketing

The ISO certification process has been in existence for 14 years. During that time, hundreds of thousands of suppliers of mainly industrial products and services have become ISO 9000 registered. However, the adoption rate of ISO 9000 certifications in US industry has lagged that of other developed countries. This is now changing; the number of new ISO 9000 certifications being obtained annually in the US is currently higher than most other countries in the world. Concurrently, the ISO 9000 certification series recently underwent a major revision, and much has been learned about the ISO 9000 certification process over the last 14 years. Therefore, industrial marketers who have taken a wait and see approach or have decided that the process is irrelevant to their businesses may need to reconsider this decision. To assist in this process, this article reviews the former and current ISO 9000 certification process, discusses the criticisms of the program, provides information regarding costs and benefits of certification, and offers suggestions for effectively integrating certification with the marketing program.     

基于ISO9000族标准的高校科研质量文化建设研究

文章在分析质量文化涵义的基础上,描述质量文化的特征以及建设质量文化的作用,并结合高校科研的特点,提出高校科研质量文化建设的主要路径。     

我国生产型出口企业采用ISO14000的成本收益

从贸易壁垒角度分析生产型出口企业实施ISO14000的成本和收益,并讨论此标准对我国出口企业的影响。认为实施ISO14000有利于中国生产型出口企业突破贸易壁垒,是增强市场竞争力的有效手段。