家族企业资本结构对经营绩效影响的实证研究——以深圳市上市家族企业为例

上市家族企业资本结构与企业经营绩效之间存在复杂关系,基于我国深圳市上市家族企业相关数据,借助回归分析法及相关系数法,本文分析得出以下结论:深圳市上市家族企业资本结构与每股收益之间存在负相关关系;资本结构与摊薄净资产收益率之间存在强的正相关关系;资本结构与每股经营现金流之间存在负相关关系但不明显。同时根据深圳市上市家族企业的实际情况及实证结论,完善家族企业公司治理结构,应该从金融体系的建立、融资结构的安排及融资期限的协调等方面入手。     

Culture and personal values: How they influence perceived service quality

This research analyzes the effects of culture and personal values on perceived service quality. Data on bank service quality are collected from 509 Canadian and 216 French users. The results confirm that power distance and uncertainty avoidance influence perceived service quality. Personal values such as self-fulfillment, self-respect, sense of accomplishment, and security also influence perceived service quality. The study findings show that the effects of personal values (micro-level variables) and culture (macro-level variable) on perceived service quality are distinct.     

Measurement of organizational investments in social capital: The service employee perspective

This paper describes the development and validation of a measure of organizational investments in social capital (OISC). The scale development process is carried out over three stages (item generation, scale purification, scale validation), with two separate data collection phases involving a total of 735 working adults from multiple and diverse service-related workplace settings. As such, the data provide evidence for the face, content, discriminant, convergent and nomological validity, dimensionality and reliability of the OISC measure. The OISC measure is a concise, unidimensional scale that has the potential for significant usage in the development and testing of theory, as well as practical application in retail and other service provision contexts.     

Investigating the immediate and long-term effects of job stressors on frontline service employees

Two studies investigate the immediate and long-term effects of job stressors on frontline service employees (FSEs). Using cognitive appraisal theory, we develop and test a conceptual model of two job stressors (crowding and emotional labor) that affect coping strategies and job outcomes. Study 1, which is a field experiment, investigates the immediate effects of crowding in a single firm. Study 2 extends the findings of Study 1 and investigates the long-term effects of emotional labor and crowding on FSEs across multiple firms. The results show that crowding has a negative impact on coping strategies and job-related outcomes. In addition, emotional labor can lead to long-term negative outcomes, such as emotional exhaustion and decreased job retention, for some FSEs. Consequently, service organizations should consider strategies or tactics that prevent high levels of customer crowding and help FSEs deal with emotional labor.     

基于新公共服务理论的广西邮政改革的对策研究

邮政业作为公共企业,是公共部门的重要组成部分,以新公共服务理论作为理论基础来研究广西邮政的改革问题具有深刻的内在必然性。本文对如何深化邮政政策进行较为全面的研究和探索。     

我国政府购买居家养老服务保障现状与问题思考

政府购买居家养老服务保障模式作为实现政府、市场和社会三位资源整合的新型养老方式是迎接人口老龄化到来的优势养老选择,在国外和港台地区已经获得迅速发展并建立了长效运行机制。相比而言,当前我国政府购买居家养老服务事业正处于起步阶段,虽然部分地区已进行了有益的实践探索和总结,但服务的购买方、供给方、需求方都还面临着诸多困境：服...     

我国发展服务外包业的现状分析及应对策略

目前,跨国公司正在向世界各地特别是亚洲进行服务业的转移,这给我国企业的发展带来了极好的机遇.面对这一机遇,我们如何能做到依据科学的发展观来促进我国服务外包业的发展呢?本文旨在通过对我国服务外包业的发展现状进行综合分析,从宏观角度提出应对策略.     

数字化能否调节产品创新与服务转型的交互效应——基于A股制造业上市公司的实证研究

基于2012—2019年沪深两市668家A股制造业上市企业面板数据,实证检验产品创新与服务转型对企业绩效的交互效应,利用Python文本挖掘技术构建数字化指标,研究数字化对两者交互效应的调节作用。结果表明：产品创新和服务转型两者间的交互效应与制造业服务化水平有关,随着服务化水平提高,交互效应表现为U型关系;数字技术能够显著促进产品创新与服务转型协同发展,使两者交互的U型曲线拐点向左移动。进一步分析表明,大型民营企业引进数字技术对两者交互效应的调节作用更为显著。结论有利于促进制造企业产品创新与服务转型协同,对于实现高质量发展具有重要现实意义。     

集聚、研发要素流动与产业竞争力——以高端服务业为例

利用新经济地理学理论构建了高端服务业集聚、研发要素流动影响高端服务业竞争力的理论模型。理论分析表明,高端服务业竞争力与高端服务业集聚度、研发要素流动、劳动力数量、工业品支出份额正相关,与产品间替代弹性负相关。继而,利用中国31个省市自治区（因数据缺失,不包含港澳台地区）2003—2018年数据,空间探索性分析发现中国省域间高端服务业竞争力存在明显空间正自相关性。空间面板计量模型检验结果也很好地支持了理论模型的结论。表明高端服务业聚集度、R&D人员流动量和R&D资本流动量的提升正向促进高端服务业竞争力,但三者的总效应主要是由直接溢出效应决定的。本文结论为我国进一步促进高端服务业集聚,统筹区际间研发要素流动,进而提升中国高端服务业竞争力提供政策启示。     

Still Big in Bangkok? An Empirical Analysis of the Regional Distribution of Foreign Direct Investment in Thailand

This paper analyses regional Foreign Direct Investment (FDI) in Thailand. Its determinants are identified using a unique assembled panel dataset comprising all 76 Thai provinces during the period 1985–2005. The work is premised on the view that foreign investors consider various determinants of location choices in each province (including labour costs, Gross Provincial Products (GPP) per head, areas of industrial estates, communication and transportation issues, population characteristics, educational attainment, population density and distance from the centre of town to the main ports of Thailand) as well as government incentives, before deciding to undertake FDI in a given region. Our econometric model estimates suggest that government regional policy, and the effect of zoning in particular, however, has a significant and positive effect on regional FDI, drawing FDI to those zones where the greatest incentives are on offer. The other possible determinants of FDI amongst regions are largely shown to be insignificant.