基于关系营销的第三方物流服务质量研究

本文在关系营销的理论指导下,利用顾客服务质量感知模型对中国第三方物流服务质量问题进行了相关研究。文章在从顾客期望和感知质量两方面对顾客总体感知质量加以分析的基础上,针对中国第三方物流产业的发展现状,从前期宣传、服务的有形展示、过程控制、应急能力等多方面入手分析,提出了提高第三方物流服务顾客感知质量的方法与途径。     

Outsourcing customer support: The role of provider customer focus

An increasing number of firms are outsourcing customer support to external service providers. This creates a triadic setting in which an outsourcing provider serves end customers on behalf of its clients. While outsourcing presents an opportunity to serve customers, service providers differ in their motivation and ability to fulfill customer needs. Prior research suggests that firms with a strong customer focus have an intrinsic motivation to address customer needs. We suggest that in an outsourcing context, this intrinsic motivation does not suffice. Using a Motivation–Opportunity–Ability framework, we posit that the effect of a provider's customer focus will be moderated by a set of relational, firm, and customer characteristics that affect its ability to serve end customers. We test our conceptualization among 171 outsourcing clients from the Netherlands and then validate these results among 135 Indian outsourcing providers. The findings reveal that customer-focused providers achieve higher levels of customer need fulfillment but this effect is contingent on their ability to serve end customers. In particular, customer-focused providers more effectively fulfill customer needs when clients and providers share close relational ties, when clients also have a high level of customer focus, and when end customer needs exhibit a low degree of turbulence. In addition, we find that, in turbulent markets, equipment-related services offer greater opportunity for effective customer need fulfillment than other outsourced services.     

技术进步、工业化程度对能耗强度影响的差异分析——基于省际面板数据的实证研究

碳达峰、碳中和的深层次问题是能源问题。本文分析了技术进步、工业化程度影响能耗强度的作用机制,并基于2010-2020年我国30个省区市(未包括西藏及港澳台)的面板数据进行实证研究,结果表明:技术进步与能耗强度显著负相关,技术进步通过改善要素生产率有效减少能耗;工业化程度对能耗强度存在显著的正向作用关系,工业体系中高耗能行业占比较高,高耗能产品份额的持续增加影响了能耗强度的降低;不同地区技术进步、工业化程度对能耗强度的影响存在差异性,这可能是与地区禀赋有关;且回归结果经GMM分析检验后是稳健的。据此,应加大节能技术研发并制定耗能标准,优化产业和能源结构,而不同地区应制定差异化能源政策并加强协作。     

我国大众体育消费:理论探源、制约因素与实施策略

全面激励大众消费是构建以国内大循环为主体、国内国际双循环新发展格局的内在驱动力。本文采用理论分析、逻辑分析方法对当前大众体育消费的理论基础及制约因素进行研究。研究表明:当前,我国体育产品或服务供给力不足、体育消费税制体系激励缺位、微观主体税负沉重、政府调控政策落实不到位等制约了大众体育消费。激励大众体育消费不仅需要政府规制和宏观调控政策的激励,而且需要提升市场机制对体育消费的资源配置作用,实施科技+体育和互联网+体育深度融合,完善财税激励政策,大力培育体育消费市场,扩大体育消费人群规模,达到助推体育消费高质量发展的政策激励调控目标。     

论项目施工安全用电

文章根据广西晟力装饰工程有限公司安全生产的实际情况,论述了项目施工安全用电存在的问题及应采取的措施.     

The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships

Along with variables like the service process, perceived service value and customer satisfaction, job satisfaction of service employees plays a vital role in customer evaluation of service result. However, there has been little in-depth research into the nature of this relation, in particular in the context of B2B relations. In the sphere of an organization providing financial intermediation services to the banking sector and on the basis of a literature review, hypotheses are developed which establish the mediator role of service value and the moderator role of job satisfaction of service employees when delimiting customer satisfaction. Reliability and validity analysis give satisfactory results and our conclusions establish firstly that service encounter directly and significantly affects perceived service value which is the final antecedent to customer satisfaction and secondly, that the level of employment satisfaction moderates its effect on service value.     

Health information and substitution between fish: Lessons from laboratory and field experiments

This paper compares results from a lab experiment and a field experiment conducted in France to evaluate the impact of health information on fish consumption. In both experiments, health information concerns a benefit (omega 3) and a risk (methylmercury). While the lab experiment focuses on two species, namely canned tuna and canned sardines, the field experiment offers a complete measure of the information impact on the choice of various species by consumers. Results from both experiments showed a significant preference change against canned tuna. In the lab experiment, the preference change was reflected by a decrease in WTP, while in the field experiment the preference change was reflected by a decrease in consumption. In the field experiment, among all fish consumed, only the decrease in consumption of canned tuna was statistically significant. A model calibrated to represent the demand for canned tuna allows for a comparison between the two experiments. It shows that the lab experiment suggests a smaller decrease in canned tuna demand compared to the field experiment.     

马克思的奢侈品生产理论及其现实意义

本文认为,马克思的奢侈品生产理论给我们的启示是:奢侈品和必要消费资料是相对的、互相转化的。随着人们生活水平的提高,奢侈品就变成必要消费资料。在社会主义条件下奢侈品消费者是一部分先富裕起来的群体,扩大奢侈品消费群体的过程就是提高人们生活水平的过程。越来越多的奢侈品成为必要生活资料,应当成为劳动力价值的构成部分。要提高工资水平以适应部分奢侈品消费的需要。当必要消费资料基本满足后,生产奢侈品是发展生产的方向。     

The sufficiency strategy: Would rich-world frugality lower environmental impact?

One alleged weapon against unsustainable environmental impact is for the wealthy to consume less. This sufficiency strategy is to complement the efficiency strategy of lowering ratios of resource inputs to economic outputs; the former would reduce the affluence factor in I = PAT, the latter the technology factor. That the latter strategy suffers from a consumption rebound is widely recognized. This paper identifies a similar rebound when the affluence factor is autonomously lowered: The lower initial demand lowers prices, which in turn stimulates new demand by others. The strategy moreover addresses only the rich, raising questions of its theoretical maximum efficacy. Its proponents usually conflate frugality with the North-South dichotomy and intragenerational with intergenerational equity. Moreover, there are difficulties with the supporting arguments that frugality is good for one’s own sake as well as for the environment, and that the rich should ‘lead the way’ to living more lightly. Personal behaviour change is furthermore not a substitute for international political efforts. Finally, since all changes in right-side factors of the I = PAT equation change other right-side factors, such indirect attacks on impact should be abandoned in favor of supply and emissions quotas.     

The relationship between national culture and the use of professional services: Evidence from two cross-country studies

Each year, clients spend large sums on professional services, such as accounting services, legal services and consulting services. While research has found significant cross-country differences in organizations’ spending on professional services, we do not know why they occur. Inspired by the organizational buying behavior literature, this paper investigates the influence of national culture on the use of professional services, particularly management consulting services. As the use of professional services involves considerable uncertainties—particularly for the buyer—it can be assumed to be influenced by cultural differences regarding the level of Uncertainty Avoidance, Individualism and Masculinity. By drawing on two independent cross-country studies, we show that organizations in high uncertainty avoidance and individualistic cultures use professional services less than organizations in low uncertainty avoidance and collectivist cultures. We found no relationship between Hofstede's dimension of Masculinity and the use of professional services. The findings contribute to the theorizing on how the cultural context influences organizational buying behavior and the purchasing of professional services.