Organisational justice and customer citizenship behaviour of retail industries

Previous research has concerned itself more with customers' purchasing behaviours but not non-purchasing behaviour. Hence, the purpose of this study is to investigate the organisational justice (OJ) and customer citizenship behaviour (CCB), including the mediating role of organisational trust. A survey was conducted on a sample of 447 fast-food restaurant customers in Taiwan in order to test the proposed model. The findings showed that the customers who have higher perceptions of justice have higher levels of trust and CCB. Positive relationship was found between trust and CCB. In addition, trust has a partially significant mediating effect between OJ and CCB. The findings are discussed in terms of their theoretical and practical implications, and also provide some suggestions for managerial practice and further research.     

Is Acting Prosocially Beneficial for the Credit Market?

This article argues that behaving prosocially reduces regional finance differentials in terms of interest and insolvency rates. This is because prosociality implies more transparent information and cooperation among the parties engaged in a financial contract. The context of study is Italy, well known for its regional economic and financial disparities. The analysis is developed through a cross-regional two period panel model during the years 1998 and 2003. Empirical evidence shows that regions with a higher proportion of prosocial individuals report lower interest and insolvency rates. When legal enforcement is included in the specified model, evidence suggests that more efficient third-party enforcement can transmit a stronger sense of legal abidance and facilitate the internalisation of social norms of cooperation.     

Recent research in tourist behaviour

The study of tourist behaviour has become an active and significant contributor in the overall analysis of tourism. This paper considers recent research work at James Cook University, an institution whose researchers have had a long interest in tourist behaviour topics. A review of a number of recent research projects in tourist behaviour by the Australian research team is provided and the value of four integrating concepts linking this research is specified. The four concepts highlighted are the travel career ladder which is an approach to tourist motivation, cognitive steps and mindfulness, which are conceptual organisers of how people think and process information and social situations which provides an integrative view of key factors to consider when describing social behaviour. The paper concludes by highlighting some recent commentary on tourist behaviour trends by prominent tourism analysts noting that the specific stream of tourist behaviour studies reported in this article do not fully support the general trends noted by the commentators. The potential value of tourist behaviour studies as a benchmark for understanding tourism futures is noted     

Factores determinantes de la lealtad al proveedor de servicios turísticos online

The aim of this study is to analyze the factors determining loyalty towards online tourist services supplier with a model which integrates the influence of trust in tourism websites with the conceptual framework of the Theory of Planned Behaviour (TPB). The hypotheses were tested on a sample of 305 airline travel tickets online purchasers, with the use of structural equation models. The results of the empirical study suggest that the three variables of TPB (perceived control, subjective norm and attitude) positively influence loyalty towards Internet use to purchase airline tickets. The role of trust is especially relevant as it also boosts the effect of TPB variables. Finally, a set of managerial implications are considered.     

Joint estimation using revealed and stated preference data: An application using a national forest

We combine contingent behaviour with travel cost data to estimate the change in the recreational use value of a National Forest due to quality and price changes. Instead of the usual improvement scenario, a hypothetical deterioration in the conditions of the forest due to a fire is considered. A dataset containing five observations for each respondent enabled the estimation of three models for which the number of scenarios differed. The results show that visitors are sensitive to price and quality changes and that in the forest fire scenario the intended number of trips would be reduced and that respondents would experience a welfare loss. Signs of inconsistency between preferences expressed by revealed and intended behaviour were found. This research also provides some indications that strategic bias affects answers to price changes.     

Illegal mid-block pedestrian crossings in China: gap acceptance,conflict and crossing path analysis

China has experienced unprecedented economic growth and changes in urban form in the past decades. Increased urbanisation and motorisation puts pedestrians and automobiles at greater conflict. Because of China's long urban blocks (superblocks), many conflicts occur mid-block at informal or illegal crossings. This study focuses on factors influencing mid-block crossing and gap acceptance. We remotely observed illegal mid-block crossing of a six-lane urban arterial in Kunming, China, tracking 522 accepted gaps and 152 rejected gaps in a two-stage crossing (roadside to median and median to roadside). We fit a probit discrete outcome model to the data to estimate environmental determinants of gap acceptance (and rejection) behaviour, including gap size, vehicle speed, time waiting and gap lane position. We also estimate a conflict model, focusing on parameters that influence the probability of vehicle speed changes or lane deviations.     

“Work is my passion”: The different affective,behavioural, and cognitive consequences of harmonious and obsessive passion toward work

This study applies the dualistic model of passion (Vallerand et al., 2003) to the work setting and examines the relationships between harmonious passion (characterized by a strong but controllable desire to engage in an activity), obsessive passion (characterized by an internal pressure to carry out an activity), and optimal functioning outcomes at work. Harmonious passion associated positively with: mental health; three elements of flow (i.e., concentration, control, and autotelic experience); vitality, and affective commitment. These relationships were partly mediated by satisfaction of the basic psychological needs of autonomy, competence, and relatedness. In contrast, obsessive passion directly and negatively predicted mental health and weakly but positively predicted autotelic experience. Theoretical and applied implications are discussed. Copyright ©2010 ASAC. Published by John Wiley & Sons, Ltd.     

Strategic marketing concepts and models

In this second of two articles on strategic marketing planning the author describes the techniques that have been developed to aid analysis of marketing information. Analytical frameworks such as the product life‐cycle, the growth‐share matrix, the Business Assessment Array and the Directional Policy Matrix are discussed and the benefits and pitfalls associated with strategic planning frameworks are considered by the author.     

Relations between organizational commitment and focal and discretionary behaviours

The purpose of this paper is to analyse the relations between organizational commitment (OC) dimensions and two focal and discretionary behaviours (intention to stay and organizational citizenship behaviour). Drawing on a sample of 310 Spanish employees of small services firms, this research reveals that in contrast to recent findings that detected a nonlinear (inverted U-shaped) relationship between continuance commitment and intention to stay, the form of the relationships between OC dimensions and the proposed outcomes is linear rather than nonlinear. Furthermore, when dividing continuance commitment into two subcomponents, the research results indicate that the dimension associated with commitment based on few existing employment alternatives is significantly, negatively and linearly related to intention to stay and organizational citizenship behaviour. This suggests that the three-component model of OC suffers from a conceptual inconsistency, which is further discussed.     

The Relative Importance of Impulse Buying in Asia Pacific Countries:

In this study, buyers were classified into three categories, namely planners, partial planners and impulse buyers, based on the consumer's product category buying intention and specific brand buying intention prior to entering stores. Five hundred and sixty eight and one hundred on-street interviews were conducted in New Zealand and Hong Kong, respectively. The results indicated that the proportion of impulse buyers in New Zealand was rather small (27%) when compared with that of planners and partial planners (50% and 23%, respectively). In contrast, the Hong Kong study found that the incidence of impulse buying behaviour (45%) was more common that the other two types of behaviours. However, despite the difference in the level of impulse buying behaviour between the two coutries, all the types of buyers in both countries agreed that low price was the primary stimulus that induced impulse buying.