Institutions as constraints and resources: Explaining cross‐national divergence in performance management

This article compares performance management practices in call centres from four telecommunications firms in the United Kingdom, France, Denmark, and Germany. Findings show that different combinations of institutional constraints, such as strong job security protections, and participation resources supporting worker voice were influential in shaping choices among policies to motivate and discipline workers. Performance management most closely approached a high‐involvement model where both constraints and resources were high, where worker representatives were able both to restrict management's use of sanctions and to establish procedures that improved the perceived fairness of incentives. Findings contribute to debates concerning the role of contextual factors in the design and effectiveness of HRM.     

Development of a conflict management model as a tool for improved project outcomes in community based tourism

Community based tourism (CBT) offers many opportunities, however, conflict frequently occurs while developing CBT in communities around the world. Despite conflict limiting the potential of CBT, conflict management in CBT has not previously been systematically studied. To investigate conflict and conflict management during CBT, a linear model of conflict management was developed and subsequently tested through a three phase qualitative process: analysis of CBT literature, online international survey of 29 CBT stakeholders, and in-depth interviews of 23 CBT stakeholders. Results endorse the proposed linear model of ‘conflict themes’: an ‘instance’ of conflict, followed by a ‘response’, which results in an ‘impact’. The rich data highlights the complexity involved, which was incorporated into the expanded model with three additional scenarios: ‘new conflict develops’, ‘interrelated conflict themes’, and ‘simultaneous conflict themes’. The complete Conflict Management Model provides stakeholders with a tool to address conflict, thereby improving the outcomes of CBT.     

企业文化与人力资源管理关系研究

企业文化影响着人力资源管理活动,对企业核心竞争力有着持久的影响。进行人力资源管理,要充分考虑企业文化对员工的作用。本文根据我国的国情,研究企业文化与人力资源管理之间的关系,研究企业文化如何作用于人力资源管理,以及人力资源如何对企业文化产生作用。通过深入的研究明晰企业文化与人力资源管理的相互影响途径、特征和规律,以求对实际人力资源管理工作有所启发。     

浅析农网升级改造工程后台区线损管理

农村电网在升级改造完成后,如何降低线损便成为此后管理工作中的重中之重,这同时也是提高电力企业经济效益的迫切需要,本文就如何降低线损进行全方位,多方面的系统阐述并提出相应改进措施。     

严格落实“八步工作法”做好基建招投标工作

对基建项目严格实行公开招投标,意义与作用重大。但如何规范操作基建项目的招投标工作,使之合理合法,是南京信息工程大学一直努力的方向。该校十分重视基建项目的招投标工作,在校纪委的指导和监督参与下,近年来,基建处通过不断的改革和创新,逐步总结出"八步工作法",从立项、标书起草、招标信息发布等八个环节,明确了招标及项目管理工作流程,进一步加强了招标及项目过程管理的成效,促进了学校基建工作精细化管理,更加深入推动了学校反腐倡廉建设。     

中小企业人力资源管理中的劳动关系管理问题与优化策略

随着我国经济的快速发展,国家越来越重视中小企业人力资源管理中的劳动关系问题。为了进一步加强中小企业的人力资源管理,需要根据实际情况以人力资源战略规划和管理作为基础支撑,完善人力资源管理中的劳动关系管理工作,明确劳动关系管理的内涵。因此,论文针对中小企业人力资源管理中的劳动关系管理问题进行简要分析,并提出合理化建议。     

建立高校新员工教育培训体系与机制的探讨

高校在发展过程中应着手解决人力资源管理问题,人力资源管理能让高校可持续性发展,实现其使命。湖南交通职业技术学院通过组织新进人员进行素质拓展训练,优化人力资源管理。     

代建制下财务管理相关问题探讨

本文笔者结合自身的工作经验,对代建制下财务管理过程中出现的问题,进行了简要的总结与分析,并提出了相应的解决建议,以期促进我国代建制下财务管理的发展。     

Using CRM to Model Firm Performance in a Business-to-Business Market

Customer relationship management (CRM) is the widely accepted approach for gathering, examining, understanding and translating information related to customers into managerial action. CRM is investigated in the context of new product performance (NPP). CRM enhances NPP as well as firm performance. This study investigates the impact of CRM on NPP through the moderation of top management support and an innovative culture, as well as the impact of CRM on firm performance through the mediation of NPP. A questionnaire survey is used for data collection from marketing managers of 159 firms in Pakistan in the B-to-B market. Hypotheses were tested using SEM in SMART PLS. This research shows that CRM directly affects firm performance, while NPP partially mediates the relationship of CRM and firm performance. These findings have significant implications for the practitioner. This study delivers insights to managers and academicians about the role of CRM in enhancing NPP and improving firm performance. In general, the study provides new insights into CRM by integrating top management support and an innovative culture. The research extends our understanding that top management support and innovative culture do not moderate the relationship of CRM with new product performance in a B-to-B context.     

行政管理专业应用型本科人才培养之道路探究

行政管理专业兼具政治性、管理性、应用性等多重属性,而应用性是其未来的发展趋势,探究行政管理专业应用型本科人才培养之路是当下的一个艰难的课题。本文在梳理行政管理专业属性的基础上,指出了对行政管理专业应用型本科人才培养进行科学定位的三大障碍,最后从充分发挥学科优势和地区特色、努力适应社会发展和时代进步、坚持提高实践技能和就业竞争力三个方向指明了行政管理专业应用型本科人才培养的方向。