Don't call us,we'll call you: Considering cognitive and physical effort in designing effective response systems to manage extended in-process wait

People must often wait for days or weeks to receive test results, price quotes, products, etc. Service providers may manage user experience during such in-process waits using notification systems that inform users when a response is available or inquiry systems that require users to inquire about response availability, thereby imposing prospective memory requirements on users. Based on the prospective memory and wait time literature, we make predictions regarding how response system (notification vs. inquiry) moderates the effects of waits that are shorter or longer than the provider promised on user evaluation of the wait. We find that users of a notification system evaluate a wait more positively and are less sensitive to deviations of actual from promised wait time than are users of an inquiry system. This advantage was more pronounced for a wait that was longer (vs. shorter) than promised. These effects of system and expectation on evaluation were fully mediated by their impact on the cognitive and physical effort of navigating the system. Finally, a week after having experienced a wait, users of an inquiry system who had waited longer (vs. shorter) than promised cooperated less on a follow-up task, highlighting another downside of using an inquiry system.     

信息、信任、认知冲突与董事会治理——基于问卷调查

一直以来,公司治理研究偏重董事会结构特征与公司绩效之间的关系,忽略了董事会行为过程影响。文章就董事会行为过程中一系列关键要素如信息获取、努力水平、信任关系和认知冲突对治理有效性的影响进行理论分析,构造了一个行为心理〖CD*2〗治理有效性结构方程模型。利用问卷调查数据,就上述过程变量对治理效率的影响进行实证分析。研究发现,董事会信息获取及其与管理层相互信任状况对治理效率产生显著积极影响;会议频率对战略和服务职能发挥产生显著积极作用;会议出席率、群体认知冲突等因素影响不显著。研究为改善和提高董事会治理效率提供了新的经验证据。     

认知型飞蜂窝网络中的子信道分配与功率控制

为了解决宏蜂窝与飞蜂窝构成的两层异构网络上行干扰与资源分配问题,提出了一种在认知型飞蜂窝的双层异构网中结合子信道分配和功率控制进行资源分配的框架。通过对异构网中跨层干扰问题进行分析与建模,将求解最优子信道分配矩阵和用户发射功率矩阵作为干扰管理问题的解决方法。模型中认知型飞蜂窝网络子信道和飞蜂窝网络用户构成非合作博弈,双方利用效用函数最优值进行匹配,构成初始信道分配矩阵;再由接入控制器根据接入条件从初始信道分配矩阵中筛选用户,并优化接入用户的发射功率矩阵,得到最优子信道分配矩阵和功率矩阵。仿真结果表明,优化框架提高了双层异构网络中飞蜂窝网络用户的吞吐量和接入率,降低了异构网中跨层干扰。     

Product standardisation in the food service industry: post-purchase attitudes and repurchase intentions of non-Muslims after consuming halal food

In order to satisfy the Muslim market segment, many restaurant and fast food companies in Western countries have standardised their products by switching to halal. The purpose of this research is to discover the extent to which non-Muslim consumers in non-Muslim countries experience cognitive dissonance when they think about restaurants and fast food outlets having likely served them halal-produced food, and the extent to which these consumers intend to repurchase halal food. Data came from a total sample of 1097 non-Muslim consumers in Canada, Spain and the United Kingdom. The full model, with religious identity, ethnic identification and interest in animal welfare as antecedents of cognitive dissonance, explained 35% of the variance in consumers’ repurchase intentions. Our findings suggest that many non-Muslims do not have a particular issue with consuming halal food, but they may react negatively if they unintentionally consume halal food and perceive that they have been deprived of information, or worse still, deliberately deceived. The research makes a number of contributions to marketing knowledge with regard to the negative spillover effects that can result from faith-based product standardisation, and the influences of consumer interest in animal welfare and deprivation of product information on consumer behaviour.     

Case study competitions and perceptions of learning among undergraduate students in the United Arab Emirates

Higher education institutions are increasingly employing competitive formats such as case study competitions in business education to enhance students’ learning experience. The authors explore students’ perceptions and experiences regarding affective, cognitive, and skills development factors and whether these perceptions and experiences determine students’ participation in case study competitions in the United Arab Emirates. The authors attempt to contribute to the rather nascent body of literature on case study competitions. The results highlight statistically significant differences between perceived and actual learning with respect to cognitive and affective benefits. Furthermore, a significant positive association is found between participation in case study competitions and respondents’ perceptions and real experiences about various aspects of learning.     

中西方老年消费者感知年龄维度属性的比较研究

从感觉、视觉、兴趣和行为等4个侧面,对中国老年人进行感知年龄维度属性的本土化检验发现,感知年龄与实足年龄之间差异为4岁,中西方有着较大差异.感知年龄反映文化和社会规范意涵,相对于实足年龄更适于预测老年人的消费行为.     

Managers’ Moral Reasoning: Evidence from Large Indian Manufacturing Organisations

Increased globalisation has also seen increased scrutiny of corporate behaviour by the communities. Clearly managers are under increased pressure from stakeholders not only to outperform their competitors, but also are expected to do so in an ethical manner. In order to act ethically an individual is expected to have a well-developed moral imagination and moral reasoning. Literature on ethical reasoning research indicates a positive relationship between higher levels of moral reasoning and ethical behaviour. This paper presents the findings of a study of the moral reasoning/moral development of managers working in large manufacturing enterprises situated in the state of Punjab in India. Kohlberg’s theory of Cognitive Moral Development forms the basis of the study. Moral Judgement Interview (MIG) developed by Weber, on the basis of Kohlberg’s theory was used for the study. Moral Reasoning Scores were calculated using Abbreviated Scoring Guide. More than half of the managers scored at post-conventional level of reasoning while assessing the moral dilemmas. The reasoning scores varied for the three dilemmas. Manjit Monga is a lecturer in the School of Management, at the Division of Business, University of South Australia. Her research interests are in the area of management and workplace ethics, organisational culture, research ethics and resource management. The aythor is a lecturer in the School of Mangement, at the Division of Business,University of South Australia. Her research interests are in the area of mangement and workplace ethics,organisational culture,research ethics and human resource mangement.     

基于扎根理论的消费者责任归因认知偏见研究

采用扎根理论的研究方法,分析了从网络渠道收集的有关三聚氰胺事件中消费者对于该事件责任归因的认知的相关言论资料,在此基础上分析了消费者对于该事件的责任归因的认知影响因素和作用机制,研究发现中国消费者的一些与该事件无关的固有认知偏见影响着消费者对于该事件责任归因问题的认知。本文对于认知偏见的产生原因进行了探讨与分析,并提出了三个假设。     

认知无线电研究综述

本文论证了功利导向的市场化改革不是万能的,至少不适合科研领域。科研的根本动力是人对科学问题的兴趣,而功利化冲淡人对科学的兴趣,使人分心、浮躁和思想不自由,因而不是科研的动力;而是科研的阻力。科学产品具有自然垄断性、公共性、外部性和信息不完全性,因而容易使市场失效。在此基础上,文章还分析了中国科学的进步远不如经济的增长的一个主要原因是中国人的实用主义和功利主义的价值观。