New Approaches to Business Process Redesign: A Case Study of Collaborative Group Technology and Service Mapping

Whether it is called reengineering, quality function deployment, quality circles, continuous improvement or total quality management, business process redesign (BPR) is occurring in many organizations. In the broadest sense, BPR includes nearly any kind of systematic effort by companies to realign their business processes so that they are more competitive. Successful business process redesign can lead to dramatic improvements in productivity and quality. But BPR typically requires vast amounts of time and money to implement, since extensive employee input is necessary during the redesign process. Group Decision Support Software (GDSS) provides a viable alternative to the traditional BPR approach. GDSS is defined as computer-based information systems used to support intelligent, collaborative work.This technology allows multiple users to meet and discuss topics simultaneously via a computer network, thus increasing employee commitment while decreasing time and cost.This paper describes a business process redesign project that was conducted for a division within a large government agency fall of 1993. The BPR was done using a type of Group Decision Support Software called Group Systems V. A services marketing tool called service mapping was also used to identify customer needs and interfaces. Data were collected throughout the project to measure employee attitudes about the redesign process and the GroupSystems technology. Time to complete tasks was also recorded. The results of the study showed that the business process redesign was accomplished more effectively in a shorter period of time than with traditional BPR methods previously used. Participants also indicated that the service mapping tool provided a perspective that is missing from many BPR approaches: an understanding of the service from the customer's perspective.     

新一代信息技术企业协同创新要素

分析了新一代信息技术企业的现状,运用协同创新理论研究了其内部各创新要素(战略创新、制度创新、创新文化、组织创新、技术创新、市场创新、管理创新)是如何协同的。利用来自企业访谈、问卷调查的一手数据,运用结构方程模型对各创新要素之间的关系进行检验。得出结论:企业创新文化与技术创新、制度创新、市场创新、管理创新和组织创新之间存在正向协同效应,与战略创新之间存在反向协同效应。     

第三方物流与第四方物流协同发展机制研究

物流业作为生产性服务业,对于国民经济发展有巨大的支撑作用。对我国而言,随着经济的健康和高速发展,物流行业正成为与宏观经济匹配发展的重要行业。第三方物流(简称3PL)是目前物流行业的主要形式,第四方物流(简称4PL)则是一种物流改善的运作模式,但后者对前者并非排斥性关系,二者的协同发展才能构成先进的物流形态。本文初步探讨了3PL与4PL的协同发展机制。     

协同创新引领下高职院校公益创业教育体系的构建

创业在本质上是一种创新行为。公益创业因其低风险和高成功率,逐渐成为大学生创业的首选。在协同创新的大背景引领下,高职院校构建公益创业教育体系,应贯彻主体多元化、打破壁垒、注重顶层设计和实践教学为主的原则,在创建多元化教师队伍、构建公益创业人才培养体系、进行创业教育支撑体系建设以及对外交流与合作方面做出努力。     

城市化与现代服务业协同演进的内生机理研究--基于超边际分析方法

进入后工业时代,城市化与现代服务业有效协同是我国解决各种经济社会问题累积耦合的基础,也是调整产业结构、提振内需的重要途径.针对问题,传统文献或拘于表面问题的分析,或将城市化和现代服务业分别研究.鉴于此,在解析现代服务业演化特质的基础上,对城市化与现代服务业深层协同机理进行模型化体现,运用超边际方法分析、推演,结果显示专业化分工与交易效率两因素持续的互动提高是城市化与现代服务业协同的本源所在.最后,围绕协同困境的成因,提出相应的政策建议.     

关公文化主题旅游协作联盟的构建研究

主题性旅游协作联盟是一种新型的旅游合作战略模式,其协作基础为相似的空间认知要素、现代化的信息技术支撑和物态化的整合营销品牌。本文选取关公文化作为研究对象,从组织体系、产业集群、品牌营销、保障机制等方面进行主题性旅游协作联盟的构建。     

The Retailer's Perspective on the Link Between Logistical Resources and Perceived Customer Loyalty to Manufacturer Brands

The objective of this study was to investigate the relationships between logistics and brand‐related resources, and assess their impact on the retailer's perceptions of customer loyalty to manufacturer brands. On the basis of theoretical underpinnings of the resource‐based view, this study explores the relationships among four main variables: (1) variety of collaborative logistics technologies shared between retailers and manufacturers, (2) manufacturer's logistics operations quality provided to retailers, (3) retailer's brand differentiation orientation, and (4) retailer's perceptions of customers loyalty to manufacturer brands. An online survey was conducted on 313 senior marketing and supply chain managers from retailer firms. The results of the structural equation analysis support a mediated relationship between logistical resources and perceived loyalty to manufacturer brands. The retailers believe that shared logistics technologies enable manufacturers and retailers to offer higher levels of availability and visibility of preferred brands to their end‐user customers. In turn, the end‐users become more confident with their decisions to repurchase the same brand offerings.     

城市户外广告监管的多元互动

基于城市户外广告媒体监管机制的文献梳理和现实回顾,分析了城市户外广告的监管主体和监管机制,阐述了城市户外广告媒体监管的不确定性风险,即政府俘获造成寻租风险,资源开发造成产权风险,特许经营造成市场风险,并结合监管过程中的治理冲突,尝试构建城市户外广告监管的协作性公共管理系统。该系统以政府、行业与公众三方互动为输入,通过协作性管理的转换机制输出良好的广告秩序和经济效益,实现治理模式从单一垄断向多元互动模式的转变。     

山西省煤炭物流中铁路运输与公路运输协同发展评价

从系统的角度出发,分析山西省煤炭物流发展过程中铁路运输与公路运输的关系,运用改进的DEA方法,结合2005年到2009年实际数据进行实证研究,在计算煤炭铁路运输与公路运输两者之间协同效度与发展效度的基础上,综合评价了山西省煤炭物流发展过程中铁路运输与公路运输的协同发展程度,并提出相应的建议。     

大学合作型反思教学模式初探

合作型反思教学是实现教师专业化发展的重要途径之一。将艾比、爱德华-布朗特的反思教学理论模型应用到大学教学情景中,旨在将合作型反思教学理论模式落到实处。大学中的＂合作型反思教学＂的合作平台甚广。师师间、师生间、师校间,甚至于跨学科的教师间均可以进行合作反思。学校、院系的行政机构应从组织教师学习、构建合作平台、建立评估体系等多个方面入手,引导教师个体掌握科学的反思教学手段并形成自上而下的合作规范,寓研于教、以研促教。