School meals and pupil satisfaction. Evidence from Italian primary schools

This paper aims to analyse to what extent pupils value the characteristics of the state school foodservice and identify which variables affect the degree of pupils’ satisfaction with the quality of school meals. A representative sample of 33 state primary schools providing meals was extracted for the metropolitan city of Naples. Two questionnaires were distributed, one to the headteachers concerned and the other to 5th grade pupils (10–11 years old). Information about the catering companies was mainly sourced from the AIDA database. Pupil satisfaction was measured by two key variables: pleasantness of eating at school and food tastiness. Controlling for pupil, family, school, foodservice and catering company characteristics, the paper shows that the catering company size negatively impacts upon pupil satisfaction with the foodservice, whereas the estimated meal average production cost is positively associated with pupil satisfaction. The study could assist city boroughs in devising meal quality indicators to be taken into account in designing competitive tendering.     

新职工岗前培训效果的情况调查

新职工岗前培训是医院提升人力资源质量的重要途径,做好新职工岗前培训对于确保医院的可持续发展有着重要的意义。本文就88份新职工岗前培训效果调查表进行分析,为今后继续开展新职工岗前培训工作提供参考。     

Multidimensional configurations of the organizational climate construct

This study describes the creation and validation of a multidimensional model which assesses the level of employee satisfaction based on international theoretical models. It utilizes data collected from a sample of 518 public and private company employees during the year 2009 in the city/state of São Paulo, Brazil. In the first stage of the study, 15 independent dimensions were theoretically obtained. In the second stage, five different multiple dimensions were confirmed using structure equation modeling (SEM) technique, thus characterizing general configurations of the organizational climate construct denominated motivation, management philosophy, leadership, people management and nature of work. It is hoped that the model can contribute by enhancing managerial best practices of an organization by attending a major demand for those listed on stock markets, since these companies must periodically provide information on job satisfaction of their employees to maintain or achieve higher levels of corporate governance.     

The relationship between leader-member relations,job satisfaction and organizational commitment in international tourist hotels in Taiwan

The tourism industry is an indicator of the degree of internationalization and modernization of a country; and hotels are a key part in the tourism industry. According to studies on foreign tourists to Taiwan, expenses for international hotels make up the major portion of the tourists' total costs. Hence, international hotels play a significant role in the industry. The population for this study is 60 international hotels approved by the Taiwan Tourism Bureau. The sample is formed by 24 of these hotels. A questionnaire survey was conducted and 303 valid replies were received. The research analyzes cause and effect relationships among leader-member relations, as well as organizational commitment and job satisfaction utilizing structural equation modeling. The results show that job satisfaction is the mediating variable between organization commitment and leader-member relations.     

现代企业委托代理问题的“中庸之道”

孔子提出的“中庸之道”从根本上说是一种管理思想和方法,它要求人们作任何事情都要遵循适度原则,这对现代企业中的委托代理问题同样具有重要意义。在这一思想方法的指导下,本文论证了解决委托代理问题的最优激励机制设计,寻找激励与监督的均衡点。     

高校考试管理中存在的问题及对策探讨

对当前高校考试管理工作中存在的主要问题进行分析和研究,并提出相应对策,使考试管理更为科学有效,从而为教学质量的提高提供保障。     

物流工程项目管理中“激励机制”构建的几点思考

物流工程项目管理中,对激励实现途径的探寻一般根据:需求层次理论、双因素理论等经典模型。这些基于人性Y理论假设的命题,固然是符合经验的,但是,这种激励途径的获得更多在于对个体主观偏好的把握,这样就使得方案的随机扰动性增强。为此,在机制设计理论与声誉约束机制这两个框架内,来思考物流工程项目管理中激励机制的构建,则形成该文的任务。     

A graduates ’ satisfaction index for the evaluation of the university overall quality

In the higher educational setting, students provide a relevant contribution to the quality of educational services. In such a context, the measurement of the perceived quality and related satisfaction for the university experience are of primary interest to evaluate the efficiency and efficacy of the learning processes. In this contribution, we aim at assessing the overall quality of the graduates’ university experience in terms of internal and external efficacy by applying the ECSI (European Customer Satisfaction Index) methodology, based on structural equation models and primarily developed in the context of customer satisfaction. For this aim, we propose a modified ECSI model tailored for the higher educational setting, explicitly taking into account the differences among groups of degree program. The study is carried out on data collected by the AlmaLaurea surveys at the University of Florence (Italy) in the period 2014–2017 and concerns a sample of more than 2,000 graduates. We find out eight latent variables that contribute to define the overall quality of university experience. These variables are differently affected by the type of degree program, with the highest levels of external efficacy observed for degree programs belonging to the educational, health, and engineering groups. It also turns out that interventions on the internal efficacy (i.e., quality of hardware and quality of humanware) have a direct positive effect on the university (i.e., loyalty) and an indirect positive effect on the society (i.e., external efficacy).     

研究生就业观的调查与思考——以西安电子科技大学为例

研究生就业竞争日趋激烈,就业工作面临严峻挑战。就业观是研究生就业的基本导向。调研发现研究生在择业过程中心态积极、地域选择理性、单位选择多元、薪资期望偏高、个人主义倾向严重,同时创业意识淡薄,期望深入有效的就业指导。因此,就业工作中应进一步通过思想政治教育、精细化的就业指导服务、开设创新创业教育和做好信息服务体系建设,帮助研究生树立高远的职业理想、建立合理的就业期望、搭建良好的就业平台,提升研究生就业满意度。