基于顾客满意的企业社会责任与其绩效关系的实证研究

文章通过运用一个概念模型并提出一些假设：企业社会责任部分地通过顾客满意这个中间变量影响其市场价值；企业社会责任与其市场价值的关系依赖于企业产品质量或创新能力。实证研究表明。顾客满意在企业社会责任和其市场价值之间能够起到中介效应；企业能力在企业社会责任与其市场价值之间能够发挥调节效应。     

A theory of innovation for process-based innovations such as nanotechnology

Many see Nanotechnology as the technology that will underlie the next Schumpeterian wave creating new opportunities for wealth and job creation. Further it is a process based or materials technology. Yet all currently used models of innovation are based on assembled products or service products and these simply do not recognize the differences in materials products nor the “enabling” nature of Nanotechnologies. If nanotechnology is poised to become the economic engine of this millennium and if current models of innovation, which are utilized, by policy makers and firm based strategist alike are based on technology product paradigms that are dissimilar to the realities of nanotechnology and other process-based technologies then there is cause for concern.Here the authors provide a model and supporting cases demonstrating a new process or materials based innovation model that is based on the tight coupling between product and process innovation of not only Nanotechnology-based products but other process-based products. This is an important finding, because it identifies and remedies a gap in the literature associated with earlier process and product innovation models. For process-based products like materials, food, chemicals and nanotechnologies any change to the manufacturing processes results in significant changes in end product features. The implications of this model to practice are considered.     

客户作业成本法在客户关系管理中的运用

不同客户给企业带来的利润不同 ,客户间存在的明显差异 ,传统的成本核算方法以产品为导向设计 ,不能识别这种差异 ,不适用于客户关系管理。客户作业成本法以客户为导向 ,采用作业成本法核算客户成本 ,有助于更好的进行客户关系管理 ,帮助企业牢牢抓住最主要的客户。     

全低变工艺开发应用中的问题与对策

讨论了全低变工艺开发过程中遇到的一些问题和对策,对中、小氮肥企业进行技术改造具有一定的参考意义。     

Intention of Internet-based Customer Involvement in Product Development： A Conceptual Investigation

The paper develops an extension of Technology Acceptance Model （TAM） and puts forward the TAM-VCE conceptual model to explain the intention of intemet-based customer involvement in new product development （NPD）. The findings will help enterprises design Virtual Customer Environments accepted by customer.     

施工项目管理业务流程存在的问题分析

良好的施工项目管理流程是运用现代化的管理，把项目所需的各种物质和信息进行有机的结合，从而保证项目的顺利实施和项目的实现，但实际工作中却存在一些问题，如：缺少某些重要环节，个别管理流程不明确，致使有关管理工作不到位，有的管理流程颠倒，起不到应有的作用等等，使得施工项目管理流程起不到应有的作用。本文围绕这些问题进行了详尽的分析和探讨，并结合笔者多年的从业经验提出了科学合理的施工项目管理业务流程，具有很强的实践性与可操作性。     

重心定理在进度控制中的运用

该文主要讲述重心定理的含义以及在进度控制中如何运用它来解决两个平行工序顺序化的问题，并用一个例子说明其步骤，最后给出三条结论。     

On the individual moving average inequality

Summary A very simple deduction of a recently treated inequality is presented and some variations on this proof, drawing together various properties, are discussed. Closure of moving average processes undermultiplication is also mentioned.     

企业流程变革方式探讨

流程改良与流程再造是企业流程变革的两种不同方式,要使企业获得持续的竞争优势,必须将两种方式结合起来,走企业流程可持续创新之路。     

烟草行业BPR实施方案研究

首先分析烟草企业实施BPR的必要性和基本原则，接着针对企业的实际情况研究企业BPR的实施方案；最后提出一幅理想的企业业务流程蓝图。