A graduates ’ satisfaction index for the evaluation of the university overall quality

In the higher educational setting, students provide a relevant contribution to the quality of educational services. In such a context, the measurement of the perceived quality and related satisfaction for the university experience are of primary interest to evaluate the efficiency and efficacy of the learning processes. In this contribution, we aim at assessing the overall quality of the graduates’ university experience in terms of internal and external efficacy by applying the ECSI (European Customer Satisfaction Index) methodology, based on structural equation models and primarily developed in the context of customer satisfaction. For this aim, we propose a modified ECSI model tailored for the higher educational setting, explicitly taking into account the differences among groups of degree program. The study is carried out on data collected by the AlmaLaurea surveys at the University of Florence (Italy) in the period 2014–2017 and concerns a sample of more than 2,000 graduates. We find out eight latent variables that contribute to define the overall quality of university experience. These variables are differently affected by the type of degree program, with the highest levels of external efficacy observed for degree programs belonging to the educational, health, and engineering groups. It also turns out that interventions on the internal efficacy (i.e., quality of hardware and quality of humanware) have a direct positive effect on the university (i.e., loyalty) and an indirect positive effect on the society (i.e., external efficacy).     

客户知识的关键维度及其管理过程

客户知识成为企业维持持续竞争优势的关键资源。理解客户知识的内涵和关键维度是企业进行客户知识管理的前提和基础，论文结合不同行业企业的实践经验，提出客户知识应包括四个关键维度：用于客户的知识、来自客户的知识、关于客户的知识和共同创造的知识，并针对每个雏度分析了企业当前运用的管理方法，基于此．界定了客户知识管理的概念，构建了客户知识管理的过程模型，为企业有效进行客户知识管理提供参考。     

区域环境承载力的定量化探讨--以大连市为例

With the analysis of the connotation and charter of the regional environment's carrying capacity, this paper,firstly, establishes the index system on the base of the affecting factors. Secondly, this paper discusses the methods of the quantization of the environment's carrying capacity of Dalian. Finally, this paper predicts the changing tendency of the environment's carrying capacity.     

我国生态工业园区的建设、发展与完善——基于烟台开发区生态工业园区发展状况的调查分析

本文通过对烟台开发区生态工业园区发展现状与建设经验的调查分析,指出树立科学发展观,发展循环经济,建立促进循环经济发展的法律法规体系和科学的评价指标体系,有利于推动我国生态工业园区的发展与完善,对指导和发展我国生态工业园区有特别重要的意义。     

事业满意感在我国销售员工离职倾向决定中的调节效应研究

用层级回归方法分析了员工离职倾向的主要结构化变量和环境变量,检验了事业满意感在员工离职倾向决定过程中的调节效应。主要结论包括 :第一,报酬满意感、晋升机会、工作自主性和上级支持与其它工作机会对员工的离职倾向具有显著的解释能力;第二,事业满意感与工作自主性之间的交互作用以及事业满意感与上级支持之间的交互作用对员工离职倾向有显著的解释作用。为员工离职倾向决定的权变主义观点提供了证据。讨论了研究结果的管理学含义。     

我国收入贸易条件变动分析:1995～2004

收入贸易条件衡量的是一国在国际分工中获得的总体贸易利益的多少,在对我国贸易条件的变化进行分析时应当合理考虑收入贸易条件指数的变动。近年来我国的收入贸易条件指数呈现出持续改善的趋势,这表明外贸规模的扩大对国民经济发展做出了积极的贡献,仅仅根据商品贸易条件指数下降而得出我国贸易条件出现严重恶化的结论缺乏充分的根据。从国际经济竞争的现实背景来考虑,我国应当在保持收入贸易条件指数不恶化的情况下,继续大力推动出口贸易量较快地增长。     

国有企业负责人素质能力评价与分析

基于国有企业负责人素质能力的影响因素，根据评价指标体系设计的原则，以国有企业负责人为研究对象，确定了由两个模块、六个要素、十八个指标构成的评价指标体系；采用模糊综合评价方法对河北省国有企业负责人的素质能力进行实证评价分析。结果表明，该评价方法可运用于其他国有企业负责人素质能力的评价研究。     

地区专业化、产业集中与经济集聚——对我国制造业的实证分析

以新经济地理学模型为基本理论框架,对我国各省区专业化水平、制造业各行业的集中程度和整个制造业的集聚程度进行了实证分析,结果显示1993—2003年间我国各省份的专业化水平呈显著上升趋势,制造业大部分行业集中程度提高,整个制造业集聚程度上升。在制造业各行业集中程度和整个制造业集聚程度的测算中,引入SP指数,结果显示这一指标的引进是非常必要的。     

Natural resources, capital accumulation and the resource curse

Early concern by economists for the effect of natural capital on economic growth gave way to complacency and neglect during the nineteenth century. Evidence has emerged, however, that since the 1960s the economic performance of low-income countries has been inversely related to their natural resource wealth. This relationship is not a deterministic one so policy counts. SEEA can help improve the policy and performance of resource-abundant low-income countries by reinforcing the rationale for the sound management of natural resources and also by providing an index of policy sustainability in the form of the net saving rate. This policy index, along with other measures such as a capital fund for sterilizing the rent, initiatives to increase the transparency of rent flows and the rigorous evaluation of alternative uses of additional public sector revenue can improve the efficiency by which natural resource rent is transformed into alternative forms of capital to sustain rising social welfare. Chad and Mauritania provide case studies to illustrate how SEEA and net saving can be used to diagnose policy failure and improve economic performance.     

客户关系管理中的价值研究框架分析

价值研究是客户关系管理研究中基础而关键的问题。现有的价值研究多半是基于企业信息完全的假设上的,但是这个假设在实践中往往很难成立。因此很有必要讨论在信息不完全和不对称的环境下价值信息的获取。可以利用信息经济学中的契约设计的原理在信息不对称的环境下获取客户价值信息。