大型专病门诊护患纠纷的原因及防范措施

目的:探讨防范护患纠纷的的有效措施。方法:通过对门诊护士投诉原因的分析,针对现状给予的护理措施。结论:正确处理投诉,有力挽回医院声誉,提高护理人员专业技术水平等有效措施,改善护患关系,减少护理投诉和提高患者满意度。     

企业危机发生的防火墙——食品药品企业争议管理

本文以食品和药品行业为对象,从产品争议管理的角度探讨企业危机防范和化解,分析引发产品争议的内外部部原因,探讨产品研制、开发、生产、销售过程中的风险防范,提出实施产品争议管理的步骤,以及处理类似危机应遵循的原则。     

采煤行为与地面设施损坏赔偿纠纷举证责任分配辨析

煤矿采煤行为对地面设施产生影响不可避免,由此引发的纠纷也时有发生,合理分配举证责任是解决此类纠纷的首要问题。这篇文章通过对一起案例的简要分析,梳理了与环境污染侵权纠纷有关的法律条文,对举证责任倒置的含义、适用进行了简要阐释,分析了我国在采煤行为与地面设施损坏赔偿纠纷举证责任制度方面的不足。就与环境有关的纠纷案件举证责任分配进行了探讨,提出了进行行政干预评估、委托环境影响司法鉴定的观点,为审理新型纠纷案件的司法实践提供了新思路。     

连锁超市逆向物流中的法律问题研究

随着现代产业的发展,逆向物流成为零售业的重要物流活动,然而随着业务量的不断增加,在逆向物流环节中出现的法律纠纷也越来越多,基于此,采取递进式的模式,首先分析了连锁企业中逆向物流的存在形式和运行模式,然后分析了企业运营中的常见案例纠纷,最后提出了减少纠纷的构想。     

探索人民调解委员会在医疗纠纷调解中的应用

为了妥善处理医疗纠纷,积极探索人民调解委员会在湖北省十堰市医疗机构调解医疗纠纷应用,进行分析、总结;人民调解处理的模式对于医疗纠纷处理有着积极的作用,有良好的发展趋势。     

中国-东盟自由贸易区争端解决机制问题研究

中国—东盟自由贸易区在2010年元月正式建成。它无论是对于中国还是东盟双方,也无论在政治上还是经济上都具有重大的现实意义。这也决定了中国-东盟自由贸易区争端解决机制本身具有重要的意义。文章在分析中国-东盟自由贸易区争端解决机制的特点与不足的基础上,提出一些完善的建议。     

Online shoppers in Australia: dealing with problems

Although the Internet is a convenient platform to conduct commercial transactions, consumers are disadvantaged in the online marketplace due to insufficient information about goods and services as well as business and transaction process, lack of access to redress and several other problems. The number of complaints regarding online transactions increased in Australia from 2001 to 2005, and the number of Internet‐fraud related complaints reported to Consumer Sentinel (USA ) also increased from 2003 to 2006. This, in turn, has undermined consumer trust and impeded the growth of e‐retailing as well as added to the fear among e‐consumers of falling prey to online fraud. In spite of this, the nature and effectiveness of e‐consumer protection has not been adequately studied, notwithstanding extensive research into other aspects of e‐retailing. This article examines (i) the level of awareness of the respondents in the survey in Australia of the current policy framework for addressing consumer protection about online shopping in terms of redress; and (ii) the behaviour of the two groups of respondents in this survey who have and have not encountered problems with online purchases. The findings suggest that most respondents are not aware of the following issues, namely (i) which organizations are involved in e‐consumer protection; (ii) government regulations and guidelines; (iii) industry codes of conduct; (iv) self‐regulatory approaches adopted by business; and (v) the activities of consumer associations to protect consumers in the online marketplace. The findings also show that most respondents would seek redress if they were unhappy with their online purchases and if they knew how to proceed, and that most of them would settle disputes directly with e‐retailers. Also, online shoppers who had encountered problems were more likely to continue purchasing via the Internet than online shoppers who had not encountered any problems. This suggests that respondents find that the benefits offered by e‐retailing outweigh the risks associated with it.     

Electronic Meetings and Intense Group Conflict: Effects of a Policy-Modeling Performance Support System and an Audio Communication Support System on Satisfaction and Agreement

Ad-hoc decision teams were used to examine the effects of an electronic meeting system (EMS) on group satisfaction and agreement. The decision task provoked intense conflict of values. The EMS had two core features - a policy-modeling group performance support system (incorporating structured decision methods and computer-supported cognitive feedback using Multi-Attribute Utility Analysis and Social Judgment Analysis), and an audio-based group communication support system (allowed dispersed members to communicate by voice). Policy groups reached higher agreement than conventional decision-making groups, apparently due primarily to the structure for cognitive-conflict tasks that was imposed on group discussion rather than computer-supported cognitive feedback displays. Audio groups were more satisfied with the conflict process than face-to-face groups. Decision agreement was equivalent across the two media. These audio effects for a highly equivocal task represent a further challenge to media richness theory.     

WTO与NAFTA争端解决机制管辖权冲突研究

由于管辖范围存在重叠而又缺少协调规则,WTO与区域贸易协定间普遍存在着发生管辖权冲突的可能。实践中案例已有多起,本文仅以NAFTA为例分析了管辖权冲突产生的原因及后果,考察了WTO在实践中的做法及传统解决冲突原则能发挥作用的空间,得出冲突无法避免又实难解决的结论,并认为在此情况下减轻冲突不良后果的途径或许是一种更为明智的选择,指出NAFTA在实践中的做法将为其他区域贸易协定处理与WTO的关系提供有益的借鉴。     

WTO《服务贸易总协定》下报复机制之实证研究

WTO成立以来,共有三起争端涉及GATS项下的报复问题。成员对服务业实施报复的能力、GATS规则解释上的不确定性、GATS四种服务提供模式的结构、服务贸易与外国直接投资的交叉等,使报复的实际进行非常复杂。为有效实施GATS项下的报复,发展中成员必须兼顾报复之经济影响与政治影响:经济影响只是一个方面,必须重视制造政治影响,选择曝光率高且具有政治影响力的服务部门进行报复,促使发达成员执行WTO争端裁决。