金融中介服务产出核算方法研究

如何间接测算金融中介服务产出是目前国内外国民经济核算研究的热点问题。联合国SNA（2008）对SNA（1993）的净利息收入法做出了修订,主张采用参考利率来计算,但却面临参考利率难以确定的问题。通过对SNA（2008）的方法进行改进,创新地提出通过计算金融中介服务费率来获得参考利率,并估算了广东的金融中介服务总产出。     

连锁企业物流服务质量的评价

文中从企业管理的角度分析连锁企业物流服务质量问题是连锁企业发展过程中亟需关注的问题,对连锁企业物流的服务质量进行一定的评价,实现优势和劣势的总结与分析,最终提出更具优势的服务体系,为连锁商业企业的发展提供强大的竞争力,为连锁商业企业的发展提供良好的内部环境,提升企业的综合竞争力提供有力支撑。     

Personality and the creativity of frontline service employees: linear and curvilinear effects

Abstract

Previous studies have investigated the relationship between the Five-Factor model of personality and creativity. As this model has been criticised for providing a limited account of an individual’s personality, this study considers additional personality traits that have recently been investigated in the literature as determinants of employee behaviour. Moreover, we also contribute to the existing body of literature by conducting this study in a service setting, for which we predict personality traits will exert differentiated effects on creativity when compared to other settings. Finally, while past research has focused on linear effects, this study examines the existence of non-linear effects between personality and creativity. The results indicate that personality traits apart from the Five-Factor model have an impact on creativity and that the effects of several personality traits on the creativity of frontline service employees differ from those obtained in other settings. Lastly, the findings also show that five of the personality traits have non-linear effects on creativity, and this may be a stimulus for a new stream of research in the human resources literature.     

如何提高物流咨询的服务质量

分析物流咨询服务的特点,包括知识性、异质性、客户参与性和影响重要性,总结了影响咨询服务质量的五个维度的内容,提出了相应的提高物流咨询服务质量的中长期策略。     

服务产品多营销渠道下顾客渠道选择的量化分析

在全球服务经济迅速发展的背景下,以数字化为基础、互联网为纽带的新经济革命的到来,为服务产品如酒店客房的销售从传统的单一店面销售模式走向多营销渠道销售模式提供了强有力支持。本文首先对新技术环境下酒店客房销售模式进行了介绍,主要有实体门店销售、实体店官网销售、实体旅行社及在线旅行社四种模式,并针对不同年龄段顾客就这四种销售方式的选择趋势采用多属性决策方法进行了排序,且对排序结果作了解释。酒店在进行客房预订销售时,可以根据历史入住顾客年龄段分布情况,适时合理调整酒店的营销战略。     

网络环境下图书馆读者服务工作的发展趋势与对策

传统的图书馆,参考文献收藏的多少,对图书馆服务方式通过面对面的读者借还图书,提供口头咨询为主.现代图书馆,拥有掌握和利用电子技术的水平和专业人员,获取信息和利用信息的能力,不受馆藏的限制,对图书馆的服务起着决定性的作用.图书馆的服务观念;从"读者服务"转向"协调、合作、共享".图书馆的服务形象:从热情、周到的"服务员"转变到迅速、方便的"信息导航员".     

中俄跨境电商服务供应链发展研究——以全球速卖通为例

指出随着中俄跨境电商的迅猛发展,跨境电商平台之间的竞争不断加剧且竞争焦点逐渐从商品竞争过渡到供应链和整体服务水平的竞争。结合全球速卖通在俄罗斯的跨境电商服务供应链的运营情况,通过建立PEST-SWOT矩阵模型,分析全球速卖通在俄罗斯市场的服务供应链发展的竞争态势及宏观环境,并针对其存在的问题提出了优化路径。     

信息服务模式及网络利用

当今的用户获取信息的渠道越来越广,这使得信息服务面临着多方面的竞争。对于从事信息服务的工作者而言,如何让信息真正有效地服务于各行各业和广大用户,以及依据什么因素来选择恰当的服务模式与推动模式的更新都是非常重要的。文章初步探讨了信息服务模式的变化,以及网络在信息服务中的利用。     

标准文献服务与科技文献服务比较研究

本文全面调研了世界范围与国内重要的科技文献共享服务成功案例,以及标准文献服务机构成功运作的案例,提出了标准文献服务与科技文献服务间存在的差距。     

A triple‐win scenario for horizontal collaboration in logistics: Determining enabling and key success factors

Horizontal collaborations emerged as a new strategic option in the logistics sector during the last decade. However, successful implementation of horizontal collaborations is far from a developed issue due to several barriers that exist or emerge when setting up such collaborative projects. This study aims at identifying the enabling factors supporting successful implementation of horizontal collaborations in the logistics sector, and in identifying key success factors that logistics service providers (LSPs) should consider. Results from a within‐ and cross‐case analysis of two horizontal collaboration projects in the contract logistics sector support the proposed theoretical framework, highlighting both enabling and key success factors of horizontal collaborations. The former refers to factors that are related to LSPs, customers, and industries, whereas the latter results in a triple‐win scenario characterised by LSP competences, trust, and environmental management orientation of successful horizontal collaboration projects.