Electronic and in-person service quality of hybrid services

The service industries have experienced dramatic changes in service delivery format because of fast-paced innovation in information technology. Hybrid services involve service deliveries through conventional and technology-enabled environments, each of which is complementary and non-interchangeable. However, limited research has examined consumer behavior in response to a series of relevant service episodes in different channels at different points in time. In other words, how customers perceive service quality at each service encounter and how the cumulative effect of these perceptions influences customers’ overall service value assessment and satisfaction remain unclear. This study addresses this research gap by investigating the sequential influence of e-service quality on in-person service quality in a hybrid service format in which interpersonal and computer-mediated services coexist but at different points in time. Empirical analysis shows that e-service quality directly and positively affects in-person service quality, which fully mediates the effects of e-service quality on perceived value and customer satisfaction. The sequence of service encounters matters because in-person service quality perception has a stronger effect than e-service quality on customer metrics. Cumulative quality perceptions significantly influence perceived value and overall customer satisfaction. Theoretical and managerial implications are presented in the discussion.     

Framing the usefulness of eHRM in talent management: A case study of talent identification in a professional services firm

As talent management evolves from intuitive to evidence‐based decision‐making, the role of electronic Human Resource Management (eHRM) to gather, distribute, and analyze data becomes more critical. However, surprisingly few academic studies investigate the role of technology in talent management. Drawing on a qualitative case study of talent management in a large professional services firm, this paper critically examines how eHRM information technologies are framed as useful within talent identification discourses. The findings reveal two distinct but interrelated sets of processes employed to identify talent and suggest that the perceived usefulness and centrality of eHRM are influenced by how stakeholders shape their understanding of effective talent management. Copyright © 2016 ASAC. Published by John Wiley & Sons, Ltd.     

The determinants of household recycling: social influence,public policies and environmental preferences

Our article aims at understanding the determinants of households’ selective waste-sorting behaviours, based on data from an original survey of 694 individuals in the French Provence–Alpes–Côte d’Azur region. The applied literature focuses mainly on countries with high recycling rates. We focus on a region with the lowest recycling rate in France, a country that recycles less than the European country average. We first apply polychoric principal components analysis to reduce the number of explanatory variables to a set of six factors. In a second step, we use a probit model to estimate the probability of waste sorting as a function of these factors. This model tests several hypotheses emerging from the recent literature on behavioural economics applied to households’ selective sorting. This literature pays particular attention to the social influence on recycling behaviour, which has been studied mostly by sociologists and psychologists. The results of our empirical analysis confirm some of the findings in the literature. However, they also highlight some unique features, such as social influences having a negative impact on recycling. This finding contrasts with most of the literature, which finds a positive relationship of social influence on pro-environmental behaviour.     

废旧机电产品再循环模式研究

能否有效处理日益增加的废旧机电产品对我国经济的可持续发展有着重要的影响。文章从产品的角度提出基于循环经济的“3个循环”的概念，并在分析现有废旧机电产品循环模式的基础上提出第二循环模式，同时给出了相应的产品剩余寿命评价模型。     

移动动态安防系统

随着个人私有电子设备日益完善，大量隐私信息存储于这些电子设备中，非法的越权访问导致了这类隐私信息的大量流失，本系统实现了远程监控、监督由于时间和空间阻隔而不能实时操控的电子设备的运行状况。     

当前高校图书馆电子阅览室管理存在的问题及策略探讨

如今高校电子阅览室是大学生学习、生活的重要场所。本文重点探讨当前高校图书馆电子阅览室管理存在的问题及策略。     

多品种小批量精益生产方式适应性分析

精益生产方式是在丰田生产方式基础上发展起来的一种强调彻底消除浪费、减低成本和持续改善的准时化生产方式。其目的是通过流程整体优化与持续改进,均衡物流,高效利用资源,最大限度消除浪费,降低成本,缩短周期,以最少的投入向顾客提供最完美价值的目的。     

电子旅游市场模式初探

电子旅游市场中信息和服务提高了交易的效率,根据参与方与信息技术的差别,电子旅游市场有两种模式,而且随着信息技术的发展,电子旅游市场的整合与协作是未来的发展重点。     

电子商务中的税收问题及对策

随着Internet的日益普及 ,电子商务得到了迅速发展 ,并日益形成为一个具有巨大发展潜力的市场。然而 ,电子商务的兴起也给我们带来了许多始料未及的问题 ,比如征税的地点问题、税收的证明材料问题、征税成本问题等。为此 ,我国需借鉴国外的先进经验 ,研究适合我国国情的相关对策     

从电子商务到网络财务

互联网的存在 ,改变了企业传统的生存方式 ;电子商务的发展 ,使企业从传统以资金、产品为主的营销模式向以资金、信息为主的电子商务营销模式转变。资金流和信息流传递方式的变化 ,要求企业财务处理方式由原来的静态处理向动态处理转变 ;企业经营管理模式的变化和竞争的压力 ,使得网络财务成为财务管理又一新的手段。在电子商务经营模式下 ,网络财务使得财务功能多样化、集成化 ,企业财务与其他业务的协同化也有了进一步提高 ,财务管理更具灵活性。然而 ,由于技术安全性、内部管理、社会基础设施、网络管理成本控制等多方面的原因 ,全面实施网络财务还存在一些急需解决的问题。