创造力的影响因素及对教育的反思

该文对创造力的影响因素进行了较为全面的整合式的综述，认为创造力的影响因素不应被孤立、片面地看待，任何个体的创造力都是由智力加工、知识、智力风格、人格、动机和环境这六大因素的不同方面联合作用的结果。在此基础上，对学校教育于创造力的消极方面进行了反思。     

Non-coercive influence: Scale development and validation based on resource and relational paradigms

To overcome competition in an increasingly network dependent market, retailers are required to influence upstream channel partners while sustaining relationships. However, the contemporary supply chain literature has not sufficiently leveraged the resource and relational paradigms to examine influence. Grounded on resource dependency theory and commitment-trust theory paradigms, this study describes conceptualization and operationalization of a 12-item scale for measuring non-coercive influence on upstream channel partners in retail supply chain management (R-SCM) context. The study is based on responses from 547 retail professionals in India obtained over four successive surveys. Psychometric properties were assessed using exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). The proposed scale demonstrates construct validity. Invariance-testing carried out over 4-levels of increasingly demanding equivalence confirmed cross-validation. Nomological validity of the scale was tested by evaluating association with suppliers’ intention to cooperate. The results indicate existence of three dimensions of non-coercive influence: collaborative intent, market intelligence dissemination, and operational support. Retailers can use the scale to assess their personnel's non-coercive influence behavior over suppliers.     

Asking ‘Why’ in AI: Explainability of intelligent systems – perspectives and challenges

Recent rapid progress in machine learning (ML), particularly so‐called ‘deep learning’, has led to a resurgence in interest in explainability of artificial intelligence (AI) systems, reviving an area of research dating back to the 1970s. The aim of this article is to view current issues concerning ML‐based AI systems from the perspective of classical AI, showing that the fundamental problems are far from new, and arguing that elements of that earlier work offer routes to making progress towards explainable AI today.     

好的表演需要好的观众——顾客察觉准确性在员工情绪劳动影响中的作用

基于385对顾客和员工的问卷调查的配对数据,考察了员工的情绪劳动如何影响顾客的信任和忠诚,以及顾客察觉准确性在其中的调节作用。研究结果表明员工的深层表演会促进顾客的信任,进而促进顾客忠诚;顾客对深层扮演的高察觉准确性会加强员工的深层扮演与顾客信任之间的正向关系,而当顾客对表面扮演察觉准确性低时,员工的表面扮演会对顾客信任有正向的影响;顾客的深层/表面扮演察觉准确性加强了深层/表面扮演、顾客信任和忠诚之间的中介效应。研究帮助从情绪的视角更好地理解服务情境中信任的前因变量,发现顾客的察觉准确性在情绪劳动影响过程中的重要作用,有助于服务企业从情绪劳动的角度来建立顾客信任和忠诚。     

工业智能化对社会经济发展影响的研究趋势

作为第四次工业革命的核心,工业智能化将对社会生产产生颠覆性影响。在全球经济形势不断收紧的当下,世界主要国家不断加大智能生产设备研发投入,旨在通过智能革命实现经济新一轮跃升。对于发展中的中国而言,加速推动工业智能化改造是快速实现经济发展高质量转型,抢占经济发展先机,实现经济赶超的重要途径。在综合梳理工业智能化相关研究文献的基础上,从工业智能化引致的生产效率、劳动就业、收入分配以及产业结构变动出发,系统梳理工业智能化相关研究综述,在此基础上总结当前工业智能化相关研究的不足,并进一步分析该领域可拓展的研究方向。     

构建员工情绪资本管理机制

每个人都有自己的情绪,而由个人所组成的企业自然也有情绪,对企业而言,情绪也是一种资本,这种资本在很大程度上决定着企业的竞争力,促进智力资本作用的发挥、决定企业的性格和企业的人性化程度。员工情绪管理机制构建的途径：重视人的复杂性,遵循以人为本的管理理念;善于运用激励机制,激发员工工作的热情;建立员工帮助计划;培训员工个体进行情绪管理的能力和完善员工情绪管理机制。     

面向全球人工智能高影响力科研人员的综合学术影响力评价模型研究

科技人才对于一国的科技创新发展至关重要,科学合理地评价科研人员的学术影响力,对于科技人才遴选、引进、管理具有重要意义,同时,也可以营造公平、公正的学术氛围,推动科技发展。本研究针对新兴科技领域知识迭代更新快的特点,提出了新兴科技领域科研人员学术影响力综合评价体系和模型,并以人工智能高影响力科研人员为例进行了分析。结果发现,成果引用情况对学术影响力影响最大,其次是学术研究能力和学术活跃程度。本研究提供了一种指标客观赋值的方法,对于科研人员学术影响力的客观评价提供支撑。     

Are accounting academics culturally intelligent?: An empirical investigation

Cultural diversity within accounting university classrooms creates a number of educational challenges that have been little investigated. This study draws on the theoretical framework of cultural intelligence (CQ), which is new to accounting research, to enhance understanding of the intercultural capabilities of accounting academics. CQ is comprised of four interrelated capabilities: metacognitive, cognitive, motivational and behavioural. The previously validated cultural intelligence scale (CQS) survey was used to identify CQ levels and results were compared to demographic variables and other factors in order to explain differences. The results indicate that accounting academics display levels of CQ at the lower end of comparable studies on other professionals. Results also show that academics who have lived abroad for longer than one year and who have taught transnationally in Southeast Asia are likely to possess significantly higher levels of total CQ. Female accounting academics are more likely to possess higher levels of behavioural CQ indicating a propensity to more easily adapt their behaviour in culturally diverse situations. This paper contributes to the growing literature on CQ by increasing our understanding of the antecedents that influence CQ levels in the area of international experience, through the examination of the potential impact of overseas teaching experiences and overseas residency. Furthermore, this study introduces and examines new measures capturing the breadth and depth of international experience; that of long-term overseas residency and cultural distance.     

Risk as feelings or risk and feelings? A cross‐lagged panel analysis

This article focuses on affective and cognitive processes underlying the perception of risk. A limitation with most process models of affect/cognition is that they include only concurrent emotions. By following a group (n?=?129) of military sailors prospectively during an international operation, we explored longitudinal relations between perceived risk and related feelings.

Longitudinal cross‐lagged path models were estimated to explore the relationships between perceived risk, worry, and emotional distress. Results gave support to earlier studies by showing that cross‐sectional measures of risk and worry were weakly related. Across time, worry and emotional distress were reciprocally related. Perceived risk had impact on worry but not on emotional distress. Neither worry nor emotional distress influenced perceived risk.

The risk‐as‐feelings hypothesis postulates a direct effect of feelings onto behavioural choice, and a reciprocal relation between cognitive evaluations and feelings.

Our findings do not support a reciprocal relation between judgements of risk and feelings, but an impact from risk on to worry. Between various measures of feelings reciprocity seems to exist. Further replications, including also behavioural measures, are needed.     

The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes

Abstract

This study investigates how consumer personality characteristics of religiosity, spirituality, and emotional intelligence and the severity of service failure affect emotional and decisional forgiveness as a response to service failure. Further, the study explores the relationships between these two forms of forgiveness and service outcomes, including the intention to switch the service provider and spread negative word of mouth. Findings reveal that consumer religiosity has a strong and positive effect on both types of forgiveness. However, contrary to expectations, consumer spirituality has a negative relationship with decisional and no relationship with emotional forgiveness. While consumers' perceived severity of service failure is negatively related to both types of forgiveness, the findings also suggest that emotional intelligence exerts a significant moderating influence on the relationship between service failure severity and emotional forgiveness, whereas its moderating effect on decisional forgiveness does not appear to be significant. Results demonstrate the asymmetric effects of perceived severity of service failure and the two types of forgiveness on negative service outcomes. These findings contribute to the understanding on the role of consumers' implicit personality characteristics in interpretation of service failure incidents.