Customers’ Perceptions of Employee Engagement: Fortifying the Service–Profit Chain

This study investigated the three dimensions of employee engagement: dedication, energy, and absorption from the customer’s perspective. The service–profit chain (SPC) and employee behavior that promotes customer satisfaction and loyalty were examined. The results revealed that certain aspects of employee engagement are more readily perceived by consumers and more likely to promote customer satisfaction and loyalty. Findings showed that energy and dedication combined were most likely to foster feelings of satisfaction and loyalty among hospitality patrons. From a theoretical perspective, the study contributes to the literature by enhancing the SPC, revealing new insight into employee engagement, and linking employee engagement to positive consumer outcomes. Hospitality industry professionals may find that employee engagement benefits the customers’ perceptions of the establishment, ultimately increasing profitability. This study utilizes the SPC in the hospitality context and proposes a new link in the chain: employee engagement.     

Local Versus Visitor Perceptions of Farmers’ Markets

There has been an increasing focus on the local food movement and farmers’ markets that supply this food. Most studies have focused on profiling the consumer or motivations for purchasing local food; however, few have focused on the differences in those who frequent such tourism offerings. The purpose of this research study, therefore, was to examine differences between visitors and residents regarding motivations and preferences for buying local and organic food at farmers’ markets. There has been an increasing focus on the local food market due to food security awareness, consumer responsibility, and food trends such as the 100-mile diet and preference of local and organic. Using 322 completed surveys, responses were analyzed to examine significant differences. The results show a difference in motivations of visitors and locals in regard to their frequenting of farmers markets, as well as the frequency of their use. Increasingly within tourism there has been a focus on the local or authentic tourism experience; therefore, understanding the differences in visitor preferences may help both destinations and the markets themselves to cater to different preferences among their clientele.     

内部营销视角下饭店员工忠诚度研究

目前随着饭店行业竞争的不断加剧,人才保留和员工忠诚受到了管理实践者的极大重视.本研究从内部营销视角出发,以中国饭店业为研究对象,分析员工信任、满意和组织承诺对饭店员工态度和行为忠诚的递推影响作用.实证研究发现,员工信任和满意通过组织承诺影响员工态度忠诚,最终影响员工行为忠诚.因此,饭店行业的管理者在强调通过物质利益树立员工忠诚度的同时一定不能忽视员工心理状态对于忠诚度的影响作用,更要充分利用组织承诺的效能来降低员工流动率.     

员工工作满意度形成路径实证研究——以黑龙江省森工总局为例

以实地调研数据为基础,运用软件SPSS 21.0和Amos 21.0构建包含员工期望、员工感知、感知价值、员工工作满意度、忠诚度和工作绩效为潜变量的员工工作满意度结构方程模型。通过结构方程确定各变量之间的影响关系。最后提出制定合理晋升体系、加强员工工作激励、设置合理管理体系、建立科学培训体系等建议,以期更好地提高黑龙江省森工总局员工工作满意度。     

基于员工积极心理的快乐管理研究

快乐管理作为一种旨在提高员工幸福感的新的管理模式,积极心理学的发展对其产生了不容忽视的影响与促进。员工在工作时,其积极心理成为一种主导性的心理状态,便能从工作中获得快乐。本文从营造积极的工作环境,培养员工的积极人格,让员工在工作中产生积极的情感体验三个维度,分析了快乐管理如何培育与维持员工的积极心理。     

知识资本对农业上市公司绩效影响的实证研究

农业上市公司是推动乡村振兴的重要参与者,其中,知识资本是农业上市公司提升绩效的重要手段。通过选取2016—2019年56家农业上证A股上市公司为研究样本进行回归,分析农业上市公司中知识资本对绩效的影响关系。研究结果支持了员工的本科率指标与农业上市公司绩效正相关的假设,认为员工的学历在一定程度上对农业上市企业有益处;同时,农业上市公司前一年的研发投入能为下一年公司带来经济效益,提升企业的绩效,但研发费用占比过高会负向影响农业上市公司的绩效水平;而员工培训费用的增加则会积极促进公司绩效的提高。因此,农业公司应重视知识资本的作用,在管理方面合理引入知识资本提升公司绩效。     

人力资本分享企业剩余的相关问题分析

随着知识经济的到来,人力资本已成为经济增长的关键因素。人力资本同物质资本一样,是企业生存发展不可或缺的要素;人力资本是企业风险的真正承担者,是企业财富的真正创造者,所以人力资本分享企业剩余是合情合理的。在实践中,人力资本股权化是对人力资本分享企业剩余的有益探索。     

国有商业银行员工工作倦怠现状及对策实证研究

国有商业银行员工的工作倦怠直接影响到其身心健康,使其工作和情绪受到损耗,并成为员工流失以及银行效益难以提升的重要因素.本文应用工作倦怠量表对国有商业银行员工进行调查分析,结果显示,55.32%的被调查者已经出现不同程度的工作倦怠,其中16.17%的被调查者属于高度工作倦怠型,39.15%的被调查者属于中度工作倦怠型.虽然总体情况并不特别严重,但仍应引起足够的重视,避免部分员工将工作倦怠的消极状态"传染"整个组织.为此,国有商业银行应采取包括胜任力测评模型、员工援助计划在内的一系列有针对性的措施,切实提高员工的工作生活满意度,从而进一步提升国有商业银行经营业绩.     

知识经济时代知识型人才管理的创新研究

文章通过对知识经济时代知识型员工特点的分析,提出了在知识经济下对知识型员工管理的新型模式,旨在通过有效的管理来提高组织的竞争能力。     

Employee acceptance of digital monitoring systems while working from home

Digitalisation and COVID-19 led to an expansion of remote work arrangements, raising the question of whether and how employers should monitor remote workplaces. However, before the implementation of monitoring methods, it is important to consider employees' acceptance of this approach. Therefore, we contribute to current research on electronic performance monitoring by empirically investigating employees' evaluations of performance monitoring at home. This paper presents an analysis of how certain monitoring technologies for work-from-home arrangements are perceived as undesirable and whether other job aspects can compensate for these unattractive monitoring components. Using an experimental factorial survey design, German employees evaluated remote work arrangements with randomly varying characteristics. We show that respondents accept a certain degree of monitoring at home but increasingly reject monitoring systems as they become more invasive. However, in some cases, the negative impact of monitoring at home can be mitigated by certain incentives, such as money or the purpose of monitoring.