浅谈大型阀门检测实验室的建立

阀门产品检测实验室就是目前北方许多重工业城市正在筹建的项目。建立一个设备仪器配制恰当、布局合理,人员技术能力较强,能够满足运营要求大型阀门实验室,是本论文所探讨的内容。     

Do as You Say,or I Will: Retail signal congruency in buy-online-pickup-in-store and negative word-of-mouth

Buy-online-pickup-instore (BOPIS) services have become an increasingly important part of a retailer's omnichannel strategy. When service failures (e.g., stock-out) occur, consumers may resort to negative word-ofmouth (NWOM) to share their evaluation of the retailer's BOPIS service. While a retailer's service recovery policies (e.g., cross-channel substitution) may help to fulfill its service intent, the extent to which these two signals can improve consumer satisfaction and diminish their NWOM intent remains unknown. Drawing from both service recovery literature and signaling theory, we conducted a series of five experiments and find that the intradimensional congruity of the signal set communicated by the retailer during its BOPIS service process depends on both its operational capability and the consumer's own predilection regarding the product category. These insights collectively indicate that while a retailer's operations need to support service policies to provide a congruous BOPIS service process, substitution policies offered to consumers during the transaction need to consider the extent to which a consumer's purchase decision is hedonic or utilitarian. In turn, this finding suggests that a retailer's category management needs to consider BOPIS substitution in terms of both product assortment and inventory policies.     

Exploring the factors of using mobile ticketing applications: Perspectives from innovation resistance theory

This passenger resistance to adopting innovative mobile services has been widely discussed and needs more examination. The present research model used the innovation resistance theory factors, including usage barriers, value barriers, risk barriers, tradition barriers, and image barriers, to verify the antecedents of mobile ticketing application usage. A mobile ticketing app includes making seat reservations, payment, ticket collection, and entry and boarding procedures. Additionally, the model considers the impact of technological anxiety, personal innovation characteristics, informativeness, and word of mouth to identify critical factors in determining resistance barriers and willingness to adopt. A questionnaire was distributed over the Internet, and responses were analyzed using statistical analysis software to test the proposed hypotheses. The analysis results found that the factors of Innovation Resistance Theory negatively affected intention to use the T-Express app. Among these, the tradition barrier is the first key factor. Moreover, the consumer and communication characteristics had significant effects on barrier factors. This research provides useful insights and suggestions for improving mobile ticketing app usage based on the findings.     

What makes the corporate social responsibility impact on Customer–Company identification stronger? A meta-analysis

Customer–company identification (CCI) has been highlighted as an important mechanism that explains the relationship between corporate social responsibility (CSR) and customer outcomes such as customer loyalty and word-of-mouth (WOM). However, findings on when and how this mechanism works are mixed. To uncover the viability and strength of CSR’s indirect effect on customer outcomes through CCI, we conduct a meta-analysis testing a moderated mediated framework. This analysis incorporates 237 independent effect sizes from 58,766 individuals and 86 papers to examine the indirect effect of CSR on customer loyalty and WOM through CCI, while simultaneously testing a range of substantive and control moderators. The results reveal that 1) CSR has a main effect on CCI, 2) CCI mediates the effect of CSR on customer loyalty and WOM, and 3) there are significant theoretical moderators that amplify and reduce CSR’s relationship with CCI. The paper’s year of publication and industry controversy (versus non-controversy) mitigate the relationship between CSR and CCI, while collectivism and a holistic focus augment it.     

Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS)

The threat of terror places customers in a vulnerable situation, giving rise to a variety of protective behaviors. The ability to employ these behaviors dictates customers' preferences for specific services. To enable a better understanding of this dynamic and its implications for positive customer outcomes, the current study developed a customers’ reactions to terror scale (CRTS) in a four-stage process. Data were collected from customers in France and Israel across two service contexts, hospitality and public transportation. Nomological examinations showed that services that enable customers to employ protective behaviors under the threat of terror can facilitate increased loyalty and word of mouth (WOM).     

某油气处理厂液化气球罐爆炸危险性分析与评估

液化石油气易燃易爆,特别是液化气生产与储运厂站的安全风险更大。本文首先通过对历史上多起液化气球罐事故原因进行分析,然后介绍了笔者所在单位某油气处理厂液化气球罐概况。为了评估液化气球罐爆炸的危害,论文中采用了较为常用的蒸汽云(UVCE)爆炸理论来对不同液化气储量爆炸能量所造成的危害半径进行计算,并对计算结果进行初步分析和风险评估。最后根据风险评估结果从设备、工艺运行以及辅助系统、员工操作等方面提出预防和控制管理措施,并给出本文的结论。     

An explosion time characterization of asset price bubbles

In a standard continuous time asset pricing model, this paper provides an explosion time characterization of asset price bubbles that extends the existing characterization theorems in the literature from diffusion processes to general semimartingales (which can include jumps). This characterization has a nice economic interpretation, not emphasized in the existing literature.