Community health service centers in China, not always trusted by the populations they serve?

Based on the idea that healthcare needs to be managed by individuals and that basic health services should be provided by the community, this paper examines the factors that impact urban outpatients' preferences for particular community health service centers (CHSCs) and hospitals. Rational consumption of healthcare is influenced by a patient's beliefs, beyond simple demographics and social structure. Ignorance of basic health issues leads to non-rational patient behavior, which also explains the confusion in Chinese health reform regarding people's mistrust of CHSCs. Health education in the form of self-managed care may increase personal health knowledge and encourage individuals to make use of the basic health services that are supplied by CHSCs.     

内蒙古牧区社会保障问题研究——以西乌珠穆沁旗为例

内蒙古牧民基本养老保险制度和医疗保险制度的确立在一定程度上解决了老年牧民的后顾之忧,它的实行是改革开放成果惠及人民群众的体现,但内蒙古牧区有别于传统意义上的农村,农村社会保障体系在此并不完全适用。因此,有关部门在设计好相关制度的同时,应加大对贫困地区和贫困牧民的财政支持力度;大力宣传牧民养老保险制度和基本医疗合作保险制度的宣传,提高牧民的保险意识;扩大蒙医蒙药的覆盖范围。     

一线服务员工努力意向影响因素研究

在对一线服务员工的努力意向的各种影响因素进行文献回顾的基础上,文章认为学者们的研究视角大体可分为动机视角和承诺视角。并从动机视角的相关研究中整理出5个方面的驱动因素即：组织支持、员工个性特质、工作中的社会性支持、工作相关特性和顾客积极反馈。其中,3种顾客积极反馈行为是最新的研究进展。另外,文章还识别出一些影响驱动／承诺因素——努力意向这一关系的调节因素和中介因素。最后,文章提出了未来的研究方向。     

Competition Effects of Supermarket Services

This article investigates the competition effects of supermarket services using fluid milk as a case study. A simultaneous equation model for services and price competition is estimated with scanner data from fifteen supermarket chains using two alternative measures of services, namely store size and principal components of in-store services. Empirical results show that increasing services results in economies of scope, greater supermarket chain-level demand, lower price elasticity of demand, and enhanced market power, leading to higher milk prices and quantity sold. We conclude that, as result of service competition, supermarkets differentiate themselves from competitors and successfully attract less price-sensitive consumers.     

Who has benefited from the health services system for the elderly in Japan?

This paper examines the demand and supply of medical services for the elderly in the health services system characterized by per-month fixed copayment and selective capitation fee scheme for outpatients with chronic diseases. The results indicate that the beneficiary, in particular the household dependent, visits a physician more frequently because the actual copayment decreases for the household dependent, but is nearly the same for the head of the household. Physicians, however, provide more services to the beneficiary partly because of the lowered copayment and partly because of the capitation fee scheme, which they will select instead of the fee-for-service scheme only when capitation is more profitable than Fee-for-Service. As a result, physicians as well as the insured benefit from the health services system.     

高校图书馆志愿服务管理解读

文章阐述了志愿服务产生的缘由,解读了志愿服务内容,提出如何加强志愿者管理,才能达到应有效应,从而将图书馆工作推向一个新台阶。     

服务业中基于六西格玛管理的客户中心化流程的优化

本文通过分析服务业流程特点,为服务业提供实施六西格玛管理模式与框架,优化服务业流程,为服务业实施六西格玛管理提供参考。     

中欧服务业产业内贸易实证研究

由服务贸易的比较优势和产业内贸易研究概况,引出对中欧服务业产业内贸易的实证分析。基于2004～2009年中欧服务贸易数据测算出GL指数和MIIT指数,发现了各服务部门产业内贸易发展的不同态势。选取人均GDP、服务贸易开放程度和对外贸易不平衡程度作为自变量,即影响因素,但均未表现出与产业内贸易指数较强的相关性。     

我国服务业增加值的核算问题

本文集中讨论我国服务业增加值估算中存在的问题。由于历史原因和服务业本身的一些特点 ,我国现价服务业增加值被严重地低估了 ,服务业增长率计算也可能存在着偏差。对服务业增加值的以往研究均受到基础数据的限制而未能根本地解决这些问题。服务业统计核算的缺陷严重地阻碍着经济分析和经济决策。因此 ,改善我国服务业统计核算是当务之急。从长远的角度来说 ,服务业增加值核算的改善在很大程度上取决于统计调查的完善。但是 ,在现有的条件下 ,仍然有很大的改善余地。     

我国地方政府公共服务支出评价——基于DEA的省际数据比较

对地方政府公共服务的财政支出进行效率评价,可以发现相对地方政府公共服务投入规模可能达到的效率改进目标.DEA评价方法能满足政府部门追求目标的多样性和弹性,政府部门可以通过DEA有效性评价进行横向比较和分析,调整公共服务财政支出的规模和方向.用逻辑分析法初选出评价公共服务支出的指标体系,并对整体评价指标体系进行冗余度和辨识度检测后,采用DEA方法和LINDO软件对我国31个省公共服务支出的效率进行了相对有效性评价.研究表明,其中有17个省的公共服务支出是相对有效的,北京和贵州为弱DEA有效,其余省份为非DEA有效.通过计算投入冗余额、产出不足额并利用投影法计算出这些省份达到DEA有效的投入产出调整值,提出了弱DEA有效和非DEA有效省份效率改进的对策.