A Note on Quality Choice,Monopoly, and Network Externality

Introducing network externalities into a model of vertically differentiated products, Lambertini and Orsini (2001, 2003) analyze the implications of a monopolist’s quality choice for social optimum. Moreover, they examine how the network externality affects quality, quantity, price, and social surplus. In this note, by looking at the nature of cost functions and the degree of network externalities, we reconsider their results, at least some of which depend upon the specificity of the cost functions.      

The effects of relationship quality on customer retaliation

This research examines the effects of relationship quality (RQ) on customers' desires to retaliate after service failures. We posit that the effects of RQ are contingent upon the attributions customers make about the firm’s controllability over a service failure. Two competing hypotheses are examined and reconciled. The “love is blind” hypothesis posits that when low controllability is inferred, high RQ customers experience a lesser desire for retaliation than low RQ customers. On the other hand, the “love becomes hate” hypothesis specifies that when high controllability is inferred, high RQ customers experience a greater desire for retaliation than low RQ customers. The hypotheses are tested with a survey-based design and a partial least squares (PLS) model that incorporates a multiplicative latent construct.     

Service quality in restaurant operations in China: Decision- and experiential-oriented perspectives

Using the decision- and experiential-oriented perspectives as theoretical guides, this article reported an empirical assessment of service quality in restaurant operations. We proposed and tested a conceptual model of service quality using structural equation modeling. Using data from a sample of 284 customers from two large full-service restaurants in southern China, we investigated the relationships of service quality, customer satisfaction, and frequency of patronage. The results supported the significant links between service quality and customer satisfaction, service quality and repeat patronage, but not customer satisfaction and repeat patronage. The study has provided important insights into service quality and customer satisfaction in the field of restaurant operations.     

饭店服务质量的测量与改进

饭店服务质量是饭店的生命。为了改进饭店的服务质量，基于Parsuraman提出的SERVOUAL方法，本文提出了饭店服务质量的满意度测量法，然后，采用鱼刺图对饭店服务质量问题进行分析并提出改进方案，新悦饭店的示例表明，本文所提出的方法是有效的。     

旅游管理研究生综合素质培养思路探讨

面对目前旅游管理研究生就业难的现象,分析当前旅游管理研究生培养中存在的问题和原因,有针对性地从教育方法、教学内容等方面提出一些合理化建议,以促进旅游管理研究生综合素质的提高。     

高校教学质量监控探析——来自北京联大旅游学院的设计和思考

随着高校规模的扩大和社会对人才需求的多样化 ,高校的教学质量问题越来越受到关注。为实现对教学质量的有效监控 ,必须探求其教育学、教育评价和系统科学的理论基础。旅游学院在教学质量监控的实践过程中 ,正逐步形成对监控体系的设计和思考。     

《旅游教育质量认证体系》及其启示

随着全球旅游业的快速发展以及《服务贸易总协定》的实施,对高素质旅游人才的需求越来越旺盛,旅游教育也越加受到各方的关注和期待。但是现阶段由于各国的文化背景、经济状况和教育质量都不尽相同,旅游教育的质量也大相径庭。世界旅游组织(WTO)为更好地提高旅游教育质量以满足迅速发展的旅游业,制定了《旅游教育质量认证体系》(TedQual Certificacion System)。该文主要就《体系》制订的背景、体系的组成、质量标准的构成及认证的程序作简要的介绍,并就其对中国旅游教育的启示阐述个人的观点。     

中国出境旅游发展及其影响的初步研究

出境旅游持续快速增长,国际旅游双流格局渐次形成,是当前中国旅游业国际化的主要表现.出境旅游发展会改变国际旅游收支关系,但是,即使出现旅游赤字,也不一定对宏观经济产生负面作用.出境旅游发展会刺激中国入境旅游增长,促进旅游企业的跨国经营,有利于提升中国旅游产业的整体素质.当前,政府无需对出境旅游加以直接规制,但需要采取多种跟进措施.     

Trends in the technology and economics of air transport

The past half-century of developments in air transport are assessed and the current state of air technology and the economics of air transport assessed, particularly the trends since the 1973 ‘oil crisis’. The role of government in the industry in viewed as critical for its future health.     

区域经济竞争与合作均衡增长及质量控制研究

区域经济增长容易步入的歧途是不可持续的增长和扭曲的增长,在发展区域经济的过程中,最佳的增长方式是可持续增长,即通过有序和平衡的资本积累来保持经济以一个合理的速度和比率增长,因此经济增长中的平衡点的控制是至关重要的环节。