Consumer satisfaction in retail stores: theory and implications

The substitution of small retail stores by the large stores has been a topic of debate among academics, practitioners, retailers and general public, especially in the context of foreign firms entering emerging markets such as China and India. The purpose of this research is to find out the determinants of consumer satisfaction in small and large retail stores in an emerging market, with a sample from India. Data were collected using a 39‐item structured questionnaire developed by the authors. The sample consists of 225 consumers who shop at retail outlets (Convenience sample of 125 consumers from small and 100 consumers from large stores respectively). Exploratory factor analysis grouped the 39 variables into 14 factors. Further, regression analysis revealed that six of the factors (Social desirability, staff friendliness, shopping economy, shopping ambience, family shopping and deal proneness) were major predictors of consumer satisfaction as they were found to be significant at 5% level. The significance of factors such as social desirability and staff friendliness imply that many consumers prefer those typical features of small stores, which in turn results in the likely coexistence of small retail formats in spite of the entry and proliferation of large retail stores from different countries. We posit three theoretical propositions to stimulate further research in this area.     

Government Policies and Private Enterprise Development in China： 2003-2006

The relationship between government policy and economic development has been a long- standing topic of academic research andpolicy debate. The government of a transitional economy plays an important role in the process of economic development. Over the past three decades, the Chinese economy has been growing very rapidly, in particular because of the rapid development of the private sector. However, the performance of private enterprises is still affected by government policies. In the present paper, we examine the changes in large Chinese private enterprises performance during 2003-2006 and test the determinants of such changes. We conclude that the Chinese Government＇s discriminating policies against private enterprises are the main cause of the private sector＇s downturn.     

大型外资超市滥用市场优势地位的法律规制

针对大型外资超市滥用市场优势地位越来越严重的情况,近年来我国采取了积极的规制措施,并主要集中于法律规制、行政规制,而地方政府的规制以及行业规制起到了补充作用。但是,大型外资超市依然以各种方式滥用市场优势地位,零供矛盾没有得到彻底解决。为了增强规制效果,建议增强《反垄断法》的可操作性,完善《反不正当竞争法》,制定统一的《零售商供应商公平交易法》,发挥行业协会等非政府组织的积极作用。     

分层空调在高大空间建筑中的运用

高大空间建筑单体空调耗能巨大,分层空调能较好的节省高大空间建筑的空调耗能,并能满足舒适性要求,已经得到越来越广泛的运用。     

浅析大空间建筑消防

大空间建筑空间大,跨度大,容积大,火场温度上升较慢,利用一般消防设施难以达到火灾的早期发现和有效扑灭,结合沧州展览中心采用自动扫描消防炮灭火装置系统以及防火分区的有效分隔,谈论大空间建筑的消防防灾。     

郑煤集团白坪煤矿大断面岩石下山快速施工技术

以郑煤集团白坪矿轨道下山快速施工为例,简要介绍了大断面岩石下山快速施工方法、施工工艺、劳动组织及管理措施,为类似工程施工积累了一定的经验。     

多资源多出救点的大型客运站应急决策模型

针对多资源多出救点的应急物流决策问题,在保障有效救援的前提下,建立了应急时救援时间最短出救点最少的应急物流决策模型,并对该模型进行了分析,提出了求解此类模型的算法,并设计了模拟实例进行计算,计算结果表明模型和算法能有效的为应急物流提供决策。     

芯片中跨时钟域的数据传输的解决方法

文章针对大规模集成电路设计中所遇到的跨时钟域的数据传输这一问题,根据多年工作积累总结的解决方案,并对其中几种常用方法进行了分析,提出了各自的优缺点和适用范围。这对科研和工程应用方面有一定的参考意义。     

大股东控制对现金持有影响的研究——基于我国上市公司的实证数据

从现金持有理论和股东控制权理论出发,以2002～2006年沪深两市526家上市公司为研究对象,通过对大股东控制权进行可靠的度量,建立了实证分析模型,研究了大股东控制及其约束机制对我国上市公司现金持有的影响。研究结果表明:大股东控制并不是导致我国上市公司高额现金持有的直接原因,大股东控制度较高的上市公司反而会持有较少的现金;股东之间的制约能够有效地减少上市公司的现金持有量。     

大银行信贷与中小企业融资的适配性问题研究

传统意义上,人们认为大银行信贷不适合中小企业融资,文章研究认为大银行是否适合中小企业,要考虑两个关键问题：首先是企业本身处于哪个阶段,由于风险和收益的影响,大银行不适合向初创期和衰退期的企业放贷,而处于成长期或成熟期且具有发展潜力的企业应该成为银行的主要服务对象;其次是银企之间的信息不对称,阻碍了大银行向中小企业贷款。在中小企业信用系统不健全,银行欠缺高效的贷款技术之前,大银行不适合直接面向中小企业贷款,而应该借助信息中介,例如民间金融、中小银行、电子商务平台等,才能提高银行的贷款效率,缓解中小企业融资难和融资贵的问题。