Operational planning and competitive strategies of male and female retailers

Interest in the managerial practices of females in business has increased over the past decade due to women's increased representation in business. Anecdotal evidence has suggested that women approach decision making differently from men. The purpose of this study is to determine if gender differences regarding managerial strategies exist in the retail setting. Targeted managerial strategies focused on short-term planning processes (personnel, financial, inventory and market planning) and competitive strategies in operation (differentiation, cost leadership and focus). In a sample of 459 retailers from a twelve-state region, MANOVA was used to determine if significant differences in managerial strategies existed between genders. The data on retail competitive strategies suggest that men and women more likely than male business owners to recognize in the importance of differentiation and focus as retail competitive strategies in their business operations. Gender differences were also found in the operational planning areas of market and inventory planning.     

在线旅行预订感知风险的实证研究

以旅游者在线旅行预订酒店为例,研究旅游者对在线旅行预订的感知风险。在对22个原始变量进行因子分析后,得出6个主要的影响因子：经济风险、功能风险、时间风险、隐私风险、社会风险、服务风险,同时根据其重要性对各因子进行了排序。然后将人口统计变量和在线旅行预订经验分别与6个主因子进行相关分析,研究发现,上述变量与感知风险的部分维度有着不同方向的显著影响。     

Hotel Employees' Perception of Green Practices

This study examined how hotel employees perceive green practices. Data was collected from 220 employees working in eight green certified hotels in Orlando, Florida. Study results from an importance–performance analysis revealed that the surveyed employees rated their hotels' performance in green practices lower than the importance levels. A positive correlation was found between the employees' organizational commitment and their perception on the company's green practices. The relationship between the respondents' key demographic characteristics and their perception of green practices was also investigated. Lastly, implications for hotels are discussed to assist the companies to promote and train green practices among their employees.     

创新运用标准化理念 优化社会经济管理水平——刚性法律模式下柔性管理手段的实践与思考

本文从加强社会主义法制、完善市场经济秩序、构建和谐社会这三个角度对标准化工作进行了审视,并以上海实施标准化战略的实践为切入点,运用标准化工作＂规范性、有效性、科学性＂的三大核心理念,就如何创新管理理念,形成符合社会经济发展规划和需求的标准化管理模式进行了深入剖析,希望引起共鸣和思索。在深入剖析的基础上,笔者从如何全面推进标准化管理这一视角出发,有针对性地提出了创新工作体制、设立奖励制度、完善服务体系和加强队伍建设等意见与建议,以期达到引起全社会对标准化这一柔性管理手段重要性的认识,进而促进政府职能管理部门积极运用标准化手段来管理社会,推动产业发展,提升综合竞争力,为上海国际化大都市的建设和发展做出应有的贡献。     

Influences of Managerial Drivers on Export Sales Units’ Performance of Small and Medium-Size Enterprises

ABSTRACT

This report offers a contribution to the theories related to firms' export performance. Job satisfaction and behavioral and outcome performance of export managers have received attention in export literature. However, the relationships between export managers’ rewards system and the level of export managers’ morale with export managers’ job satisfaction, behavioral and outcome performance, and export sales units’ performance of small and medium-size enterprises have not thoroughly been examined, tested, or validated. A new model is developed based on export managerial psychology theory, which integrates two constructs, the export managers’ rewards and level of morale, as critical variables affecting export performance. The research findings suggest that four connected relationships in a PLS model are positive, significant, and substantial. Particularly, managers’ financial and nonfinancial rewards influence managers’ level of morale, which in turn affects managers’ behavioral performance, and managers' behavioral performance influences managers’ outcome performance, which, finally, affects firms’ export performance.     

Study on the Degree of Importance of Convention Service Factors

ABSTRACT

As customers come to understand that service is one of the most important industry products, identifying customer needs and providing what they want will be essential to a successful approach in service-related industries. In consideration of the increased importance of service in the convention industry, this article identifies convention service factors and provides statistical analysis based on data from the actual industry. The results of this research will enhance an understanding of the factors used by customers to evaluate the quality of convention service and help planners improve their performance in the planning of conventions.     

Effects of Consumers’ Efforts on Price and Promotion Fairness Perceptions

This research examines how consumers’ efforts as a nonmonetary sacrifice influence their price and promotion fairness perceptions in the context of price promotions. Multiple studies using different price promotion tactics demonstrate that consumers’ perceived level of effort to obtain a reduced price negatively influences their fairness perceptions when they deny the promoted price. Exploring the underlying mechanisms of this effect, we show that the amount of effort consumers exert to obtain a promoted price leads to their feeling of deservingness and entitlement. When the promoted price is denied, this feeling of entitlement is violated, causing unfairness perceptions to occur. The research demonstrates that, in addition to retailers’ actions such as price changes, consumers’ actions, in the form of their effort input, are also an important determinant of fairness perceptions.     

我国开放式基金规模确定模型初探

通过对美国共同基金关于基金规模的数学模型分析,我们发现基金规模与基金经理人能力和流动性赎回密不可分。从美国的有关模型分析与优秀经验来谈我国为确定基金规模所采取的措施:首先讨论了保证基金管理人发挥其能力的一些政策性建议,其次讨论了减少流动性赎回所采取的措施。     

关于城市社区管理模式改革的几点设想

城市社区管理模式改革的基本条件已具备;城市社区管理模式改革应适当扩大社区规模,在“自治”原则下,理顺关系,建立起科学的管理与服务体系,并建设一支专业化的城市社区管理队伍。