Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

ABSTRACT

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.     

英国城市公园政策及经验借鉴

在中国生态文明制度建设的背景下,梳理、总结了英国城市公园政策的起源、阶段特征,并结合中国国情和英国的经验、教训,提出了将城市公园制度建设及合作伙伴关系列入国家政策议程、加强顶层设计、强化地方领导、落实中央决策、实施决策监督和建立广泛合作伙伴关系的建议,以期促进我国城市公园的可持续发展。     

水电开发管理中激励机制对于合作关系的作用机理研究

我国水电企业如何与众多利益相关组织合作以顺利实现项目目标是需要解决的关键问题。基于我国水电开发现状的调研,研究了伙伴关系管理模式和激励机制的应用现状和作用机理。结果显示,水电企业与不同组织的合作重要程度和工作联系紧密程度呈正相关,且合作表现与合作重要程度具有一致性;建立合作伙伴关系能够为企业提供可持续发展空间、帮助企业树立良好形象、整合产业链资源、提高决策价值和加强组织间学习等效益;激励可以成为继信任之外另一个维持伙伴关系的重要手段,即通过合理的利益分配机制,能够减少项目参与组织间的目标差异性,从而使得伙伴关系得以建立和维系。     

Long term risk sharing contracts as an approach to establish public–private partnerships for investment into next generation access networks

This paper develops an investment/pricing model for the deployment of basic broadband networks which, along with other applications, is applicable to public–private partnership projects. In particular, a new investment model is suggested to be used for finance deployment over a longer term by enabling both private and public investors to participate in the roll-out of next generation access (NGA) infrastructure. This so-called “long-term risk sharing concept” has several notable benefits compared with the traditional regulatory approach. Above all, the model enables both private operators and public authorities to share the risk of investing in NGA infrastructure. Thus the model offers a way for public authorities to achieve a timely and countrywide roll-out of NGA networks, including in areas where NGA investment would otherwise not occur.     

软件外包合作关系信任演化路径和模型研究

软件外包企业间相互信任通过合作关系发展起来,而信任的发展又会促进双方谋求更多的合作,从而形成循环向上的发展过程。在伙伴关系前提下,信任演化路径由感觉、感知、感化再到系统管理阶段,由感性信任的逐步积累,进而上升到对理性信任的科学项目化管理。最终合作双方的信任管理能根据不同项目变成不断的良性循环,信任变成了外包企业中的一种文化。     

The political economics of investment Utopia: public–private partnerships for urban infrastructure finance

This article explores the policy disconnect between the pursuit of private investment return and the public desire for enhanced social value from public–private partnership (P3) investments in urban infrastructure. Investors view infrastructure finance as an opportunity for relatively safe, high-return investing. But infrastructure-financing architecture to achieve high private returns frequently clashes with financing models that sustain long-term social benefits. The full implications of relational tensions in the structuring of P3s are analyzed. The principal policy conclusion is that, because of these tensions, the use of P3s for this purpose should be restricted.     

Managing academic innovation in Taiwan: Towards a ‘scientific-economic’ framework

Since the passage of the Science and Technology Basic Law in 1999, Taiwanese universities have taken a more “scientific-economic” approach to protect and commercialize their research. This research mainly examines innovation activities such as patenting, licensing, and incubated startups in the context of Taiwanese higher education institutions (HEIs). The “scientific-economic” framework used to analyze the strategic aspects influencing these academic innovations includes (1) intellectual property managerial capabilities, (2) the strength of external industrial partnerships, (3) the university entrepreneurial orientation, and (4) government research policy. Four hypotheses were developed. Data were collected via a questionnaire with all 122 HEIs in Taiwan surveyed.The research reveals that the aspects of intellectual property managerial capability, HEI-industry partnerships, and academic entrepreneurial orientation are useful to distinguish the university's innovation performance on patent grants, licensing incomes, and firm incubation. Also, government support on research plays a moderating role in academic innovation. Managerial and policy implications for managing innovation effectively in universities were drawn.     

风险投资有限合伙制激励约束机制研究

有限合伙制对发展风险投资有着重要的金融经济价值,是我国风险投资事业发展的一个前进方向。对有限合伙制中基金与管理人、项目遴选、项目经理人、投资对象和有关专家聘用等五个方面的激励与约束机制进行分析,结果表明,有限合伙制的利益激励与风险约束相对称,构成了风险投资系统的两个方面,二者共同作用保证了风险投资收益的可靠性。现阶段,我国发展有限合伙制,就激励与约束机制而言,应尽快完善有限合伙制的相关法律体系。     

基于共同演化的供应链合作伙伴协调能力研究

传统的战略合作伙伴关系依靠战略的连接使得伙伴关系更加紧密,提高了供应链管理绩效。这种战略伙伴关系更多地侧重其长期战略目标。但是,随着市场环境变化的不确定性加强,以及敏捷化、智能化、柔性化的要求对供应链伙伴关系提出了新的挑战。即如何既拥有长期的合作战略目标,又可以随着环境的不断变化及时调整。从一个全新的角度,结合生态学与复杂适应系统,给出一种新的伙伴关系模式——共同演化的伙伴关系。并基于此,提出了要协调好长期利益与短期利益的关键在于处理好伙伴关系之间的协调能力,并对协调能力进行了具体研究,分为四种协调能力,并对协调能力的测度模型进行探讨。