Job satisfaction in aging workforces: an analysis of the USA,Japan and Germany

In light of the dramatically aging workforces in many industrialized countries, age diversity management will become a major challenge in human resource management. To successfully handle an age-diverse workforce, it is crucial to understand how employees of different ages can be motivated. This paper analyzes age's moderating role in the relationship between situational job characteristics and job satisfaction. To control for the potential influence of the cultural and institutional context, we use data from the USA, Japan and Germany. Findings show that older employees' job satisfaction is driven by different factors than younger employees: older employees put more emphasis on good relationships with colleagues, while income, advancement opportunities, job security and having an interesting job are less important. However, these effects are mostly nation-dependent, which underlines the importance of conducting cross-cultural or cross-national aging research.     

Sustainable humanitarian supply chain management – exploring new theory

Disaster response operations aim at helping as many victims as possible in the shortest time, with limited consideration of the socio-economic context. During the disaster rehabilitation phase, the perspective needs to broaden and comprehensively take into account the local environment. We propose a framework of sustainable humanitarian supply chain management (SCM) that facilitates such comprehensive performance. We conceptualise the framework by combining literature from the fields of sustainable and humanitarian SCM. We test the framework through an analytic induction process by means of multiple case studies of four relief organisations. Our framework suggests that supply chain design needs to be aligned not only to relief organisations’ enablers, but also to the population's long-term requirements as well as any socio-economic and governmental contingency factors. A good fit between these dimensions leads to sustainable performance. The framework provides an instrument for relief organisations to achieve sustainable performance in the disaster rehabilitation phase.     

工作满意度、组织承诺与离职倾向间关系问题的研究进展

文章对工作满意度、组织承诺与离职倾向的国内外研究的历史沿革、研究成果进行了概括和总结,并进行了深入评述。研究结果对于企业的人力资源管理具有一定的启发意义,并且对后续研究有一定的指导意义。     

薪酬战略与薪酬满意度的关系

本文对我国三个地区11家企业287份有效问卷进行统计分析,在控制了基本的个人和组织变量、工资水平后,结果发现基于岗位的薪酬制度能提高薪酬管理、福利两方面的满意度;有奖金的薪酬制度能提高薪酬水平的满意度;高于外部市场平均水平的薪酬制度能提高薪酬管理、福利两方面的满意度;以长期绩效来定奖金的薪酬制度与薪酬满意度不相关;以个体绩效为主要标准确定奖金的薪酬制度能提高四个方面的薪酬满意度。     

医院门诊业务流程病人满意度研究

提供了一套构建医院门诊业务流程病人满意度指标体系的方法。首先对一所二级甲等医院门诊病人进行了两次问卷调查;在数据分析的基础上,提取指标并确定权重。最后,构建了一套评价医院门诊业务流程病人满意度的指标体系。     

基于客户价值和满意度的第三方物流服务模式分析

首先综述和探讨了物流企业客户价值和满意度的相关理论,接着从顾客抱怨管理系统、顾客流失评估系统和顾客满意度调查机制三个方面构建了第三方物流服务模式中客户价值和满意度评价系统,最后重点研究了客户价值和满意度管理在第三方物流企业物流服务中的应用模式,构建了第三方物流企业客户价值和满意度创造模型,并提出了第三方物流企业客户价值和满意度的测量评价方法.     

The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships

Along with variables like the service process, perceived service value and customer satisfaction, job satisfaction of service employees plays a vital role in customer evaluation of service result. However, there has been little in-depth research into the nature of this relation, in particular in the context of B2B relations. In the sphere of an organization providing financial intermediation services to the banking sector and on the basis of a literature review, hypotheses are developed which establish the mediator role of service value and the moderator role of job satisfaction of service employees when delimiting customer satisfaction. Reliability and validity analysis give satisfactory results and our conclusions establish firstly that service encounter directly and significantly affects perceived service value which is the final antecedent to customer satisfaction and secondly, that the level of employment satisfaction moderates its effect on service value.     

服务公平性属性与服务质量属性的区别与联系——基于酒店顾客的研究

本文采取实证研究方法,对广东省3家酒店的顾客进行问卷调研并收集数据,运用结构方程模型分析方法探讨4类服务公平性属性与3类服务质量属性之间的关系,以及服务公平性各类属性和服务质量各类属性对顾客满意感的影响。数据分析结果表明,各类服务公平性属性对服务质量属性有不同影响,服务公平性和服务质量对顾客满意感有直接或间接的影响。论文对研究结论进行了讨论并指出今后的研究方向。     

Patient- and clinician-reported satisfaction with pharmacological stress agents for single photon emission computed tomography (SPECT) myocardial perfusion imaging (MPI)

Abstract

Objective:

The objective of this study was to compare clinician and patient measures of satisfaction with two pharmacological stress agents (PSA), regadenoson and dipyridamole, used in Single Photon Emission Computed Tomography (SPECT) Myocardial Perfusion Imaging (MPI).

Methods:

This observational study included patients who had undergone SPECT MPI with regadenoson or dipyridamole, as well as the clinician/clinical technologist who performed the test. Mean scores for individual item and domain scores of the main outcome measures were computed as well as the effect sizes (ES) of the mean difference in scores between treatment groups. Statistical significance of the mean item and domain score differences were assessed via Mann-Whitney tests.

Main outcomes measures:

Two self-report questionnaires which had beeb previously developed and validated: Patient Satisfaction/Preference Questionnaire (PSPQ) and Clinician Satisfaction/Preference Questionnaire (CSPQ).

Results:

A total of 87 patients (68 received regadenoson, 19 received dipyridamole) and nine clinicians/clinical technologists took part in the study. Patients had a mean age of 66.8?±?12.2 years, and 56.3% were male. Compared to dipyridamole, use of regadenoson was associated with greater clinician satisfaction on all items and domains of the CSPQ (p?<?0.001 for all comparisons). Among patients, regadenoson was associated with less bother and greater satisfaction than dipyridamole for all items on the PSPQ. These patients reported less stinging at the injection site (ES?=??0.66) and less nervousness during injection (ES?=??0.60). The PSPQ found that regadenoson patients were more satisfied with their PSA than dipyridamole patients in all areas.

Limitations:

This study utilized a relatively small sample size of dipyridamole patients and lacked an adenosine group. A broader sampling of professionals would also help demonstrate generalizability.

Conclusion:

Both patients and clinicians reported higher satisfaction with regadenoson compared to dipyridamole for SPECT-MPI. Clinicians were particularly satisfied with the preparation and administration aspects of the drug, while patients rated it highly on convenience and reduced incidence of side-effects.     

基于ACSI模型,对高职院校的学生满意度的思考

高职院校提供了一种以顾客为中心的教育服务模式,将学生作为高职院校直接顾客。本文分析了高职院校的顾客的特点,借鉴美国顾客满意度指数模型（ACSI,American Customer Satisfaction Index）设计了高职院校的顾客满意度模型,给出了提高高职院校顾客满意度的建议。