浅谈思想政治工作在企业后勤服务保障中的作用——温州广播电视传媒集团

思想政治工作是在后勤保障工作中培植企业精神最有效的途径。在当前经济飞速发展的社会中,持续深化的社会改革对于企业的广大干部职工的思想政治工作是新的考验。因此我们应当结合形势任务要求,认真研究企业职工的思想情况,从而有针对性地做好思想政治工作。     

“十一五”期间全国地质资料管理与服务情况分析

通过对2006-2010年全国地质资料管理情况通报分析研究,“十一五”期间,全国各级国土资源管理部门和馆藏机构开展了大量工作,全面履行依法汇交和转送工作,地质资料汇交量和馆藏量持续增长,基础设施进一步改善,全国地质资料网络服务能力日趋增强,日常服务数量持续增加,抗旱救灾应急服务成效显著。     

基于朴素贝叶斯模型的电子证照用证智能推荐

数字政务是数字政府建设中的重要组成部分,研究电子证照智能服务有助于数字政务改革。结合朴素贝叶斯模型与某省政务数据构建用证预测模型,并对模型的有效性进行检验。结果表明：法人类型高频办件前10种组合占全部组合的49.46%,远高于个人类型政务服务事件;全省范围内个人用证、法人用证推荐准确率分别可达到53.22%、68.51%,按地市构建模型能够有效提升准确率,部分区域准确率最高可达96.24%;缩小判定政务服务事件先后关系时间窗口,推荐准确率明显降低。研究结果表明了研究方法的有效性,有关方法和结论对提升政府效能具有支撑参考作用。     

Does the nature of airport terminal service activities matter? Processing and non-processing service quality,passenger affective image and satisfaction

The surge in air transport demand and the increasingly competitive and volatile market dynamics due to airline deregulation are rapidly transforming airports’ character into multi-service firms and destinations. As a result, service performance measurement of significant systems and their consequent impact on airport users are crucial in creating better airport service design, operation and management for sustainable competitive advantage. The present study 1) assesses the applicability of the Airport Indicators of Passenger Experience (AIPEX) model on Shanghai Pudong International Airport (PVG), and 2) tests a theoretical model that explores the direct and indirect relationships among airport service quality, passenger affective image and satisfaction, as well as the moderating mechanism of passenger type (travel purpose) in these associations. The results indicate that, the AIPEX model fits the PVG context for airport service performance assessment. Also, the theoretical model suggests robust direct associations among processing/non-processing domains and passenger satisfaction, as well as the processing domain and passenger affective image, except non-processing domain and passenger affective image relation. Moreover, significant mediating and moderating effects of passenger affective image and travel purpose on the significant positive direct associations are found. Further, implications for theory and practice are discussed.     

浅析网络环境下的高校图书馆服务工作

图书馆怎样利用现代化高速发达信息环境发展图书馆服务工作？     

Interpretive structural modeling of quality factors in both medical and hospitality services in the medical tourism industry

This study aims to theoretically integrate quality factors of both medical and hospitality services in medical tourism. Medical tourism comprises both medicine and tourism. Although the core product in medical tourism is medical treatment, attractive hospitality and travel options are also essential. Despite the dual nature of medical tourism, the two aspects of this concept have not been integrated in a unique framework. This study attempts to fill this gap using interpretive structural modeling (ISM). According to ISM, although factors of medical services and hospitality services are independent from each other, these factors have vital impacts on perceived value, satisfaction, and loyalty.     

国内导游服务质量提升探讨

导游服务质量影响着旅游业的发展。目前我国导游人员存在文化素质偏低,业务能力较差,个性化不强,看重旅游购物等问题,造成这些问题的原因是多方面的,但导游自身的问题占主要方面。因此要提高导游服务质量,必须从源头抓起,通过提高导游考试门槛、增加导游对职业的归属感和紧迫感、保障导游正常合理收入等措施来提高导游服务质量。     

Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry

The hospitality operator's obligation to comply with the ADA has provided the necessary impetus to ensure that hospitality services are provided in a non-discriminatory manner. The ADA requires modification of hospitality policies and procedures to ensure that guests with disabilities are provided services in a manner equivalent to those provided to able-bodied guests. This article provides the hospitality operator with a framework for training front-line employees and offers recommendations for analyzing how current policies and procedures could be modified in a way that limits potential liability as well as more effectively meets the needs of guests with mobility impairments.     

从森林环境经济核算看林业对国民经济的贡献——《联合国粮农组织林业环境与经济核算指南》案例研究

以吉林省吉林市丰满区和蛟河市为案例,运用联合国粮农组织《林业环境与经济核算指南》,对林地和林木资产实物量与价值量、林产品及森林环境服务价值流量核算;估算森林为国民经济其他部门及区域提供的产品和服务价值;通过120户农户家庭抽样调查估算森林为农户家庭带来的产品价值和收入。核算结果较为客观、准确地反映了林业对国民经济和社会发展的贡献,可为制定有利于林业可持续经营的政策提供参考。     

增值税“扩围”改革对现代服务业发展的影响分析——以上海市“营改增”试点政策为例

本文从分析现代服务业在经济增长中的作用及现行流转税制结构对现代服务业发展的影响入手,论述了现代服务业“营改增”的必要性。以上海市“营改增”试点政策为例,分析了增值税“扩围”改革对增值税一般纳税人和小规模纳税人的影响,以及对服务贸易的影响,提出了上海市试点政策对增值税“扩围改革”的几点启示。